My husband and I feel we got scammed by Nest. Our two road bikes (worth $15k) were stolen out of our garage. We saw that the thieves were caught on Nest. We reported all this to the police, who asked for the video footage so they could attempt to ID the thieves as well as be able to keep a better lookout for the persons and bikes. This is the first incident we've had that we wanted to actually use our Nest footage. We had the basic version of Nest and when we went to export the footage, we were prompted to purchase the upgraded version of Nest for export capability, so we did. Nest then upgraded the software, which DELETES THE STORED FOOTAGE. We called Nest, talked to support, and received a confirmation email from them about this - apparently this is what their software does (without warning!). They acknowledged it's a problem and makes no sense -- since this is obviously a sales tactic for when you have video you want to be able to access. Thanks to this major flaw, our security camera proved worthless when we actually needed it, and now we have no chance of catching the thieves. Nest offered us a $200 credit.... what a joke.
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Product warranty:2 Years
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