Neato XV-21 Pet and Allergy Robotic Vacuum

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  • Recommended for all floor types
  • Robotic vacuum
  • Plastic casing
  • Gifting note: This item ships in the manufacturer's original packaging. If intended as a gift, the packaging may reveal the contents.

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    About this item

    Important Made in USA Origin Disclaimer: For certain items sold by Walmart on Walmart.com, the displayed country of origin information may not be accurate or consistent with manufacturer information. For updated, accurate country of origin data, it is recommended that you rely on product packaging or manufacturer information.
    Robotic vacuums are not to be used as a primary vacuum. They're meant as supplemental cleaning between regular cleaning. The Neato XV-21 is equipped with onboard Room Positioning System (RPS) technology, a revolutionary system developed by Neato Robotics that combines laser vision with mapping. With RPS technology, the robot uses its laser to see its surroundings and create accurate maps of areas to be cleaned, including furniture, objects and doorways. The robot constantly updates its map of the room, so if a new object is added into the room during a cleaning run, the robot will add it to the map.

    About this item

    Important Made in USA Origin Disclaimer: For certain items sold by Walmart on Walmart.com, the displayed country of origin information may not be accurate or consistent with manufacturer information. For updated, accurate country of origin data, it is recommended that you rely on product packaging or manufacturer information.

    Robotic vacuums are not to be used as a primary vacuum. They're meant as supplemental cleaning between regular cleaning. The Neato XV-21 is equipped with onboard Room Positioning System (RPS) technology, a revolutionary system developed by Neato Robotics that combines laser vision with mapping. With RPS technology, the robot uses its laser to see its surroundings and create accurate maps of areas to be cleaned, including furniture, objects and doorways. The robot constantly updates its map of the room, so if a new object is added into the room during a cleaning run, the robot will add it to the map.

    Neato XV-21 Pet and Allergy Robotic Vacuum:

  • Recommended for all floor types
  • Robotic vacuum
  • 1 motor
  • Includes: charging base, power cable, boundary markers and user guide
  • 1-year warranty
  • Plastic casing
  • Model# 945-0041
  • See all vacuums on Walmart.com. Save money. Live better.
  • Specifications

    Color: Gray
    Recommended Use: Residential
    Is Cordless: Y
    Material: Other
    Manufacturer Part Number: 945-0041
    Contained Battery Type: Nickel Metal Hydride
    Model: 945-0041
    Brand: Neato Robotics
    Features: Multi-Surface ,  Yes
    Assembled Product Dimensions (L x W x H): 13.00 x 14.00 x 5.00 Inches
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    Customer Reviews

    Customer Reviews | 210 reviews | 3.9 out of 5

    4.0 stars

    210 reviews | 3.9 out of 5

    4.0 stars

    210 reviews | 3.9 out of 5

    81%
    Would recommend to a friend
    5 stars
    110
    4 stars
    52
    3 stars
    6
    2 stars
    11
    1 stars
    31
    1-10 of 204 total reviews
    81%
    Would recommend to a friend

    Age

    Gender

    Disappointed with the replacement
    4/23/2014

    Customer review by Cyclonengineer

    2.0 stars 4/23/2014 by Cyclonengineer
    by Cyclonengineer

    When I first got the Neato XV-21 I was fascinated by it's ability to navigate through chairs, around objects, and otherwise to a great job of vacuuming the house. I'd leave it upstairs for a week and then move it downstairs in order to keep the whole house clean. Then the display died. Sent it in for a return and Neato sends a slightly older version of the XV-21 (I didn't even know there were older versions - but this one didn't have the battery power switch)....they also had a newer firmware version....and it is abysmal. While the first one could do the whole house and maybe get lost once - this one can't do 1/2 a room. Gets stuck on walls (yep, a wall with nothing around - it'll back up into it and then stop). After a string of 10 emails/calls with their customer service, I'm losing hope. Keep away - unless you end up with one of the good ones.

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    Cyclonengineer
    Would recommend to a friend? No
    Age:25 - 34
    Ownership:5 - 6 months
    Gender:Male
    Usage:Every day
    AVOID NEATO ROBOTICS
    5/7/2014

    Customer review by ThisWarrantyisawaste

    1.0 stars 5/7/2014 by ThisWarrantyisawaste
    by ThisWarrantyisawaste

    I bought my current XV21 exactly 13 months ago with a 3 year extended warranty. It was awesome for the 1st 6 months and then it all of a sudden now after running a cycle it dies before finishing and the power light is half illuminated with unresponsive buttons, so i have to unscrew the battery compartments and unplug both batteries then it powers on and I have to reset the clock. I called Neato and they said they would send a replacement and I would pay a $25 fee. I said well I have an extended warranty so I'll just use that since there is no added fee. Well needless to say I have sent it to Asurion 3 times while waiting about 3 weeks each time to get the unit back in seemingly worse condition (dirty and more scratched) with the exact same issue. I run it 1 or 2 cycles and it is half lit power requiring a battery pull and reset. So then I call Neato and the rep says I am 30 days past the 1 year warranty even though i called 4 months ago and they don't have any options for replacement. I said, "So I paid $380 for a small vacuum that worked for less than 6 months? When I calculate the 2 times a week for 6 months that I ran it I paid over $10 a use. Unbelievably the Neato rep actually said "unfortunately these vacuums don't have a long life." Well, I have a Roomba that is 5 years old that does my office and although it doesn't clean as thoroughly nor is as intelligent as my Neato it has gone over 500 cycles and hasn't even had the battery changed. So a durable Roomba cleans better than a smart but unreliable Neato that consistently doesn't work.

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    ThisWarrantyisawaste
    Would recommend to a friend? No
    Great until.... the LCD screen quits
    4/30/2014

    Customer review by wildanimalpark

    1.0 stars 4/30/2014 by wildanimalpark
    by wildanimalpark

    The robot is great until it dies at 15 months. The LCD screen is going blank on many of these so it is a known problem but Neato is not doing anything about it. If it happens in the first 12 months they will send you a refurbished one that has a 90 day warranty. If that LCD quits you now own a $300 anchor. Seek vacuums that last longer for your money.

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    wildanimalpark
    Would recommend to a friend? No
    Amazing technology!
    9/2/2012

    Customer review by mortoncr

    5.0 stars 9/2/2012 by mortoncr
    by mortoncr

    The XV-21 exceeded all my expectations. I could not believe the dirt it removed from my carpet right after a thorough vacuuming with my Dirt Devil upright. It cleaned closer to the room perimeters than my upright. After the third week, the dirt bin did not fill as quickly, but I think it will take two more weeks of weekly cleanings before it can vacuum the entire home with out overflowing the dirt bin where I need to empty it during each charging session. It runs about 45 minutes on a carpeted area (roughly two rooms or 300 square feet) before requiring a 3 hour recharge, so it takes about 12 hours to vacuum my entire 1400 sq. ft. home. After about 5 weeks I should be able to leave it unattended (no longer emptying the dirt bin). If there is a drawback, it is having to frequently empty the dirt bin the first month since it is more efficient than any vacuum I ever owned and is extracting 9 years of dirt in the carpet that my other vacuums failed to remove.

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    mortoncr
    Cocoa, Fl
    Would recommend to a friend? Yes
    Age:65 or older
    Ownership:2 - 7 weeks
    Gender:Male
    Usage:Once per week
    Love It But.....
    12/31/2014

    Customer review by Katcando

    4.0 stars 12/31/2014 by Katcando
    by Katcando

    This works better than I ever thought it could!!! The only complaint I have is the documentation is almost non existent!! Even when I emailed a question to support they gave me the wrong answer. Got the right one from another owner on here. The docs tell you what you have to do when you install a new battery. What they DON'T tell you is that the battery in your vac-bot is, guess what, NEW, so you have to break it in also. That is why you have people complaining about the short time it runs before needing to charge. You will be surprised how well it does it's job after you give it a chance to learn your rooms. Even if you think it has missed part of it give it a chance. Most of the time it will go back and get it even if it does another room first. You need to run it about 3 or 4 times before it learns what it needs to. You need to learn where it needs help also. Like areas it might get stuck or what you should maybe move so it can work more efficiently. All in all I LOVE mine after I got to know how it works.

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    Katcando
    Would recommend to a friend? Yes
    Not Happy
    1/2/2015

    Customer review by MAJAMO

    1.0 stars 1/2/2015 by MAJAMO
    by MAJAMO

    Purchased Neato because of previous ratings and great Black Friday deal. Overall, easy to get started and program. But, after it kept stopping in the middle of the room and reading to clear it's path when there was nothing around it, I began to get worried. Then it started repeating it's cycle and getting stuck under a chair. Before the sale ended, I decided to refund my money and start with a new Neato. As soon as my new Neato arrived. I put it on the base to charge and programed it. It started as scheduled, but died 10 mins after it left the base even after a 48 hr charge. I hit the start button to restart and it took off to do its job but after about 5 mins out it stopped in the hallway and asked for the path to be cleared. My house is all hardwood and clear of all possible interruptions. I was done! I returned the Neato and purchased a Roomba for $150 more, but well worth it. Love My Roomba!!!! Sorry Neato, but you left me very disappointed.

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    MAJAMO
    Would recommend to a friend? No
    Starts great but ends poorly
    5/31/2016

    Customer review by Dogmom

    1.0 stars 5/31/2016 by Dogmom
    by Dogmom

    The first 7 months were great especially since our dog sheds a lot . After 7 months it kept saying please put my bin back in every few minutes and would stop vacuuming. I spoke with customer service and they said to send back and would send a new one for $25.00. So I did and unfortunately they sent back a refurbished model that in 6 months had the same problem as my original one. I then bought The Roomba... Doesn't clean as well as the neato but it is working so more important. I would never recommend a Neato to anyone due to its poor performance , and to send me back a refurbished model is not right after stating they were sending me a new one.

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    Dogmom
    Would recommend to a friend? No
    Best purchase ever!
    12/7/2013

    Customer review by Ncdgh

    5.0 stars 12/7/2013 by Ncdgh
    by Ncdgh
    Verified purchaser
    Verified purchaser
    Customer has been confirmed to have purchased the item from Walmart.

    I absolutely love love my neato soooo much!!! I'm a full time working wife and this has taken one of my chores off the list! It works extremely well! I have thick hair down to my low back and it picks up hair, dirt, dust and everything in between! I was sooo surprised the first time I ran it.. It covered my entire 1600 sq ft home and went from my tile to carpet to bathroom rugs whith no problem! I even tested it- after it vacuumed my house I went over my carpets with my cyclonic vacuum and nothing came up! I couldn't believe it! My mom bought the roomba and she is returning it for a neato because the roomba hardly picks up anything. The neato also goes in a methodical pattern so when I come home it looks like a freshly vacuumed . It is a little loud but I don't mind because I appreciate the power of the suction- I just turn it on and go to work!!!

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    Ncdgh
    Beaumont tx
    Would recommend to a friend? Yes
    Age:25 - 34
    Ownership:2 - 7 weeks
    Gender:Female
    Usage:Every few days
    Verified purchaser
    Verified purchaser
    Customer has been confirmed to have purchased the item from Walmart.
    confused robot
    10/10/2013

    Customer review by kymberlyjeka

    1.0 stars 10/10/2013 by kymberlyjeka
    by kymberlyjeka
    Verified purchaser
    Verified purchaser
    Customer has been confirmed to have purchased the item from Walmart.

    We did heavy research between this product, consumer reports, roomba, and the other competing models. This seemed like the best machine for several reasons: pet hair, features, durability, reviews, and design. We we're totally let down. Upon running the device for the first time it kept getting stuck under furniture and since it was scanning the room to a program and we had to keep moving it, it became confused and started to keep vacuuming the same areas over and over, never going to another part of the house and then eventually wouldn't leave the dock to vacuum at all even after a reset and attempting to work with Neato customer service. They want you to send them video which is fine but it seems like that was going to take forever to resolve. After enough disappointment and realizing we could have swept and moped the floors twice by the time this thing barely covered the living room, we decided to return it. Just seemed like more trouble than its worth even though we wanted it because we knew we'd be busy with the new baby and with pets you must sweep weekly at least. We gave it several fair chances. Let down.

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    kymberlyjeka
    Portland, OR
    Would recommend to a friend? No
    Age:35 - 44
    Ownership:2 - 7 weeks
    Gender:Female
    Usage:Every few days
    Verified purchaser
    Verified purchaser
    Customer has been confirmed to have purchased the item from Walmart.
    worth the money...works better than roomba
    8/29/2012

    Customer review by Pamstress

    5.0 stars 8/29/2012 by Pamstress
    by Pamstress

    I still can't believe i dropped this much money.....but it is well worth it. Very high tech little gadget. cleans VERY well. easier to empty and keep clean than roombas. you will not be disappointed.

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    Pamstress
    Oregon Coast
    Would recommend to a friend? Yes
    Age:45 - 54
    Ownership:2 - 7 weeks
    Gender:Female
    Usage:Once per week
    1-10 of 204 total reviews See all
    1-10 of 204 reviews

    Customer Reviews | 210 reviews | 3.9 out of 5

    Customer Reviews

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    Customer Q&A

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    Questions & Answers 25 questions
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    Back
    by MQ 4/22/2013
    10 answers
    • A. Yes, it will clean a large area, but it may have to recharge at the base station once or twice to clean the whole area.
      by Midnightpotter2/12/2016
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    • A. I have a large open floor plan house. It cleans 4 of my rooms but can't find the other 2. I set it in those rooms and tell it to spot clean. It runs for about 45 minutes then return to charge for about 2 hours. Then it resumes again.
      by LandscapingLady2/12/2016
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    • A. yes but it is very slow and may also have to recharge where a roomba would do it much faster so you have a loud robotic vaccum noise from a roomba for an hour or a neato for 4-5hrs
      by ThisWarrantyisawaste2/18/2015
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    • A. It will do it but it'll charge halfway thru and finish
      by Mantarey205/20/2015
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    • A. I have a room about this same size and it cleans all of it, sometimes it divides the room into sections and does each section.
      by Cowmama1012/1/2014
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    • A. I personally don't know why it would not clean a room that is 28x16. It might divide the room into two sections and clean it that way.
      by Momx3jobs2/14/2015
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    • A. It will clean the entire house, no matter the size of the rooms. It will map the larger rooms into separate sections, but will clean the entire room.
      by An anonymous customer2/14/2015
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    • A. It cleand a 16x60 mobile home with no problems.
      by 67Ragtop11/30/2014
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    • A. It cleans my whole house and I have 6 rooms and a bath. It just goes to base and recharges when the battery is getting low. Then when recharged, it takes off again and goes right to where it left off and continues until done. Two of my rooms are about 14 x 24.
      by Mystere12/30/2014
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    • A. I will, but it may take all day. 30 mins per run, took 6 hrs to clean part of my 1400 sq house ( did not get to all of the floor).
      by psharley12/24/2014
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    Back
    One more question about Neato...does it have a de-tangle feature? I have an area rug that is fringed on both ends and don't know if I'll need to fold the fringe under. Thanks for any help with this.
    by MtnMomma 5/31/2013
    9 answers
    • A. I have a carpet runner in my hallway with fringe at both ends. My Neato XV-21 has no problems negotiating it and going on its merry way.
      by Midnightpotter6/3/2015
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    • A. it handles tangles better than a roomba but can still have difficulties with fringe and other spots that the roomba doesnt
      by ThisWarrantyisawaste6/3/2015
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    • A. I have an area rug with short fringes that it had no problems with.
      by RedRobot86/3/2015
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    • A. I am sure you will need to fold the fringe under as "James" tried to eat a sock he found under the bed.
      by Scamper10006/3/2015
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    • A. No, it does not have a detangle feature. I would recommend picking the area rug up before vacuuming starts or try tucking the fringe under. If anything gets tangled in the neato, it will stop working and signal to you that it needs detangling. I hope this answers your question.
      by Momx3jobs6/3/2015
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    • A. It is an amazing cleaner, but it does not have a de-tangle feature. Loose clothing or material from rugs are definitely a weakness of it.
      by An anonymous customer6/3/2015
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    • A. NO... I do not recommend this vac for area rugs with fringe. it will sometimes get stuck on fringe and will eat it away over time. Yes, you will have to fold it under (not easy on a 9ft wide rug...)
      by ksuzz6/3/2015
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    • A. You will need to fold the fringe on the rug under. If the robot does get tangled in any loose fringe it will shut itself off and wait for you to fix it. It will then resume its pattern. I have had mine catch the fringe around my bedspread a few times. I have learned to perform a few path clearance chores before the robot is set to clean. Shoes on the floor need to be picked up, socks etc, and make sure the dogs peed pads are well within the margin of the magnetic strips. The bedspread fringe has to be flipped up on the bed.
      by JRS1186/3/2015
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    • A. Don't think so. I would fold the fringe under the rug.
      by 67Ragtop6/20/2013
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    by george 3/30/2013
    8 answers
    • A. Seems to run about 45 minutes before it returns to it's base to charge for 2 hours.
      by LandscapingLady6/3/2015
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    • A. varies widely but mine might run for 30 mins on average and it takes a long time to run through its cycle. definitely want to only run it when people and pets are away from the average size home for more than 6-8hrs
      by ThisWarrantyisawaste8/10/2016
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    • A. Some say 90 minutes mine is around 45-60
      by Mantarey206/3/2015
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    • A. It runs about one hour on a charge, then goes back to its station and recharges for about an hour and then sets off to finish the job. If it needs another recharge before the job is finished, it will go back to its base and recharge again. The manual states it will do this up to three times.
      by Momx3jobs5/31/2015
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    • A. It takes a few cycles before the battery builds up to full. At first it did a little over half the area and then went to recharge. After a week it did the whole area on a single charge. Sorry I didn't time it.
      by 67Ragtop6/6/2016
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    • A. 30 min max, I got replacement batteries from the company and they didn't last any longer. Stick with Roomba, they run for at least 70 min on carpet.
      by psharley3/9/2015
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    • A. 35 to 50 min depending on how dirty the floors are.
      by mjd573/9/2015
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    • A. Hello gorge Its around 30 min for this model divce
      by RonenR4/12/2013
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    1-3 of 25 questions See all
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