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Motorola SB5101U SURFboard USB Cable Modem

Motorola SB5101U  SURFboard  USB Cable Modem

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Motorola SB5101U SURFboard USB Cable Modem
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About this item

Important Made in USA Origin Disclaimer: For certain items sold by Walmart on Walmart.com, the displayed country of origin information may not be accurate or consistent with manufacturer information. For updated, accurate country of origin data, it is recommended that you rely on product packaging or manufacturer information.

About this item

Important Made in USA Origin Disclaimer: For certain items sold by Walmart on Walmart.com, the displayed country of origin information may not be accurate or consistent with manufacturer information. For updated, accurate country of origin data, it is recommended that you rely on product packaging or manufacturer information.

Motorola SB5101U SURFboard USB Cable Modem

Specifications

Form Factor: Desktop
manufacturer_part_number: SB5101U
Color: Black
Model: SB5101U
Interface Type: 10/100Base-TX
Brand: Motorola
Is Dark Sky-Compliant: Y
Assembled Product Dimensions (L x W x H): 6.00 x 2.30 x 6.20 Inches
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Questions & Answers 147 questions
1-3 of 147 questions

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by keychain2 10/21/2010
7 answers
  • A. I am using it with my comcast , i do have 20mbps high speed connection from comcast. It works great .
    by akjain5/19/2012
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  • A. I'm located in Oregon. But that is exactly what I purchased this modem to do. Unplugged the comcast modem, replaced it with this modem, called comcast gave a representative the MAC address from the label on the modem, and returned the old one. Now no more $7 lease fee. Hope this helps.
    by TechGeek7819/23/2012
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  • A. Yes...
    by Reshon1/25/2011
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  • A. yes indeed, perfectly
    by Decapod5/20/2011
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  • A. Yes and very easy to install.
    by GDB3335/20/2011
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  • A. It works with my comcast in Minnesota. Same exact one I had through them. Now I don't have to rent it every month from comcast. Works great.
    by Ducky20015/20/2011
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  • A. It should, works great with my Charter cable.
    by BubbaSC1/4/2011
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by matuska 5/23/2011
6 answers
  • A. This unit is a "cable" modem, and you need a cable service provider in order for it to work. If you don't want to own a cable modem, you can rent a unit from your service provider, for a nominal monthly charge.
    by ShrewdShoppa8/14/2011
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  • A. YOU NEED INTERNET SERVICE FROM A PROVIDER TO USE A MODEM.
    by linkaann8/1/2011
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  • A. Yes. Some Internet service providers provide you the modem for rental. If you want to own your own modem instead of renting it, you can buy this.
    by PhotoUser6/22/2011
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  • A. You can buy this modem independent of any service contract or service provider.
    by MikeTheMan16/7/2011
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  • A. This is a modem but if you want to use this modem with some cable provider then you have to check with them , whether their service is compatible with it or not . Usually you can find the list on the website for every service provider , which modem they supports .
    by akjain8/1/2011
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  • A. No, but it won't work without some sort of internet service
    by rebnut9/20/2011
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1-3 of 147 questions See all
1-3 of 147 questions

Customer Reviews

Customer Reviews | 366 reviews | 4.6 out of 5

4.5 stars

366 reviews | 4.6 out of 5

4.5 stars

366 reviews | 4.6 out of 5

95%
Would recommend to a friend
5 stars
261
4 stars
78
3 stars
11
2 stars
5
1 stars
11
1-5 of 249 total reviews
95%
Would recommend to a friend

Age

Gender

Good Economical Cable Modem
12/16/2012

Customer review by barberrr

4.0 stars 12/16/2012 by barberrr
by barberrr
Verified purchaser
Verified purchaser
Customer has been confirmed to have purchased the item from Walmart.

Time Warner Cable decided to start charging a monthly fee for use of their cable modems. At the same time, they provided a list of acceptable user-purchased substitutes for their leased equipment. The Motorola SB5101U turned out to be the cheapest one on the list of nine (9) modems for their "Life, Basic, and Standard" broadband customers. It's a tower unit, unlike the flat one from TWC it replaced, so takes up less shelf space under my computer desk. It has a series of green status lights that come on in sequence starting from the top, like the Christmas tree at a drag strip, as each step of the connection between the modem and host server is successfully completed. I just checked data transmission speed on “www.speakeasy.net” and got 15.92 mbps download / 0.94 mbps upload (TWC will tell you to expect 10.0/1.0 for the plan I’m on). Overall, I think I wound up with just the right box. Should pay for itself in about a year. Should work with other broadband providers, too, if I move.

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barberrr
Charlotte, NC
Would recommend to a friend? Yes
Age:55 - 64
Ownership:2 - 7 weeks
Gender:Male
Usage:Every day
Verified purchaser
Verified purchaser
Customer has been confirmed to have purchased the item from Walmart.
a modem built to last
10/1/2010

Customer review by Riding2Heaven

5.0 stars 10/1/2010 by Riding2Heaven
by Riding2Heaven
Top 250 contributor

I purchased this in a local walmart about 5 years ago. And I finally decided to write a review. All I can say is that this is one of the best modems ever built due to it's low price tag and reliablility. I used this modem by itself along with my local internet provider and it performed flawlessly 24 hours a day/7 days a week. So I finally connected it to a wireless G router and I got the same flawless performance too. Iv'e never had a single problem in the 5 years I've owned it.. This modem may be the last one I ever need....

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Riding2Heaven
San Diego
Would recommend to a friend? Yes
Age:25 - 34
Ownership:Longer than one year
Gender:Male
Usage:Every day
Top 250 contributor
Great Buy!
5/17/2011

Customer review by VStar2003

5.0 stars 5/17/2011 by VStar2003
by VStar2003

Once I found out Comcast was once again raising the rental rate for their modem from $5 to $7 that was pretty much it for me. This modem is a great buy. Very simple to install, 1 quick phone call to Comcast to finalize the set up and that is it. Took about 5 minutes or so. Modem works great, no problems at all. FYI - don't forget to return your modem to Comcast as they will continue to charge you for it until it is returned to them.

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VStar2003
Manchester, NH
Would recommend to a friend? Yes
Age:45 - 54
Ownership:2 - 3 months
Gender:Female
Usage:Every day
A very good cable modem that does it's job.
10/23/2011

Customer review by kajunman

5.0 stars 10/23/2011 by kajunman
by kajunman

The modem is very easy to setup. Follow the quick set-up steps and that's it. If you are replacing another modem with this one, be sure to call your Provider and give them the S/N and the MAC numbers. These numbers are used to tell the cable company what your modem address is. It's like the Post Office, without an address on your house/mail box the Post Office doesn't know where to drop your mail. Without the S/N and MAC numbers the data stream from the Provider doesn't know where to drop your data. These numbers are located on the bottom of the modem on the white tag with the bar codes and are very small. Make sure you are certain of the letters and numbers or your modem will not work properly. The modem is a very simple piece of hardware. It either works or it doesn't. There are no option or replaceable pieces. I rated the value with four (4) stars because in today's world these things should be sold for no more than $25.00. This is not new technology and there isn't a lot of upgrading to do. Just like computers, the price for modems should be low. The modem comes with all the cords/cables you'll need to connect it to your computer/router.

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kajunman
Central, LA
Would recommend to a friend? Yes
Age:55 - 64
Ownership:2 - 7 weeks
Gender:Male
Usage:Every day
Call your service provider first!
11/26/2011

Customer review by attilathehun

3.0 stars 11/26/2011 by attilathehun
by attilathehun

OK, this modem knows ONLY DOCSIS 1.1 & 2.0. In my area (MD) Comcast requires a DOCSIS 3.0 modem. We could not get this to work. I will have to return this and buy something else what "speaks" the same DOCSIS 3.0 "language". This was in november 2011 :( I hope this saves you from an extra trip.

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attilathehun
Pomoke, MD
Would recommend to a friend? No
Age:35 - 44
Ownership:1 week or less
Gender:Male
Usage:Every day
1-5 of 249 total reviews See all
1-5 of 249 reviews

Customer Reviews | 366 reviews | 4.6 out of 5

Customer Reviews

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Warranty Plan

Walmart Product Care Plans
A limited product warranty is included free for most items. With an optional Walmart Care Plan you can enhance the manufacturer's coverage from the date of purchase. Walmart Product Care Plans cover 100% of the cost for repair or replacement, including shipping charges for the exchange.

We'll show you Care Plan options and pricing at checkout if applicable, or go to www.walmart.com/careplans for more information.

Product warranty:  Year Years See details

Warranty Information: This warranty gives you specific legal rights. You may also have other rights which vary from state to state.

Dual Electronics Corp. warrants this product to the original purchaser to be free from defects in material and workmanship for a period of five years from the date of the original purchase.

Dual Electronics Corp. agrees, at our option, during the warranty period, to repair any defect in material or workmanship or to furnish an equal new, renewed or comparable product (whichever is deemed necessary) in exchange without charges, subject to verification of the defect or malfunction and proof of the date of purchase. Subsequent replacement products are warranted for the balance of the original warranty period.

Who is covered? This warranty is extended to the original retail purchaser for products purchased and used in the U.S.A.

What is covered? This warranty covers all defects in material and workmanship in this product. The following are not covered: installation/removal costs, damage resulting from accident, misuse, abuse, neglect, product modification, improper installation, incorrect line voltage, unauthorized repair or failure to follow instructions supplied with the product, or damage occurring during return shipment of the product.
Did you buy this in a Walmart store?  Get a warranty for it here.

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