In any case this machine is a great help in counting and sorting our change. Oh yeah, go to those machines in the grocery stores that charge 12% when you could have paid for this machine the firat time you used it if you have a bundle of change. Our first one lasted 8 years so if yours is bad, then you either got a defect or it's how YOU are using it. Patient loading of the hopper is essential and coins may get stuck from time to time, but instead of taking a hammer to it, dislodging them is no problem. Either shake the machine or hold the coins in each wrapper with each finger on one hand and with the other invert the machine and they should fall out. What a time saver from counting the coins going into a wrapper or using one of those 12% money grabbers. We put our wrapped coins in a jar and take it down to the bank when it's difficult to lift and play a game to see who gets closest to the amount deposited. The loser pays for dinner.