We are sorry to hear that you are having issues with your Lenovo IdeaPad 330s-15 laptop. It sounds like incompatible programs have been installed on this device, causing the operating system to fail. Be sure any programs you install are compatible with Windows 10. A restoring of the Windows 10 operating system to original factory settings may correct the issues you are experiencing. Because you can't boot to Windows 10 now, you will need to use OneKey Recovery. This system is equipped with OneKey Recovery System. There is a very small pin hole on the left side of the device, right near the SD card slot on the device. You will need a pin to push this reset button. Plug the device in. Let the battery charge for about 15 minutes. Push the reset button. The system should boot to a choice screen where you can choose "Boot in safe mode". Select this. Your system should now boot to the Windows 10 desktop in "Safe Mode". Because your system has Intel Optane Memory installed and Optane Memory has an image of Windows 10 on it for fast boot up, Optane Memory needs to be shut off before you can restore Windows 10. To restore system, Optane must be disabled first in the BIOS
o Power down system, power back on and press F2 to enter BIOS setup
o BIOS setup > Configuration > Storage > Intel® Rapid Storage technology > Intel Optane, 931.5GB > Disable > Are you sure you want to disable > Yes > Disable
o Wait for 3 minutes
o The Disable process should be finished and there will be (2) non-RAID physical disks
o Press F10 to Save and Exit
- The system should now be able to be Restored
- After restoring, you will need to open the Optane UI from the task bar and choose Setup > Enable > Select “Erase all data on Intel “Optane” memory module > Continue > Restart. Now you can restore the Windows 10 operating system to factory original settings by following the instructions at this link: https://www.laptopmag.com/articles/reset-windows-10-pc. Be sure to re-enable the Optane Memory after you restore the system, then restart the device, as listed above. If you continue to have an issue, we recommend you call Lenovo Tech Support at: 877-453-6686.