The first time I purchased 2 of these laptops, was back in July 2017. One of them would not load properly and had to be returned in early October. If not for my health issues, it would have been returned the next day. I liked the spec on this computer, and the price was good, so I ordered another one. Unfortunately, I could not return this one before the 90 days, because my daughter almost died of cancer, and I had to go and care for her in Dec. 2017, and did not return home until the end of Apr. 2018. This computer has never worked right. I have back to back issues. Freezes, blue screen, white bland screen, startup issue, getting stuck in a loop, etc. It is also slower that molasses on a cold winter's day! I am a computer programmer, so I able to fix most of the problems, but had to use my old Sony Vaio to do it. Another problem with this computer. Is that it makes a constant noise. No matter whether I am using it, or it sits idle. From startup, to shutdown it sounds like a truck driving across gravel. Everyday! I am 64 yo and have owned a number of laptops, and this is the first one that made that awful sound. So, if you want a laptop that constantly has technical issues, and constantly sound like a vehicle driving over gravel, then you should buy this one. LOL Otherwise, give this piece of rubbish a miss!