Thank you for your review, we're sorry to hear that your purchase did not meet your expectations. Some people are not aware that the K&H Lectro-Soft may not feel warm to the touch when your pet is not on the pad. That is normal! You can test the pad by placing a large pillow on top of the pad. After about 20 minutes, feel under the pillow. It will feel warm, not hot. That warmth that you feel will be what your pet feels when lying on the pad. When your pet is not on the pad, the heat will dissipate into the air, making the pad just slightly warmer than the air temperature. Hopefully, this information is helpful!