This is my favorite kitchen appliance! I use it at least once daily to make smoothies, but often more than once to make soups, purees, salsa and sauces. I am currently on my second ACE blender, because the first stopped working. Since it was only 6 months old, I contacted Instant Brand customer service. In less than 24 hours, a representative contacted me via email, and within 48 hours a new blender was on it's way to me. I have ABSOLUTELY no complaints about the blender or the excellent customer service that I received.