I ordered 2, one for me and 1 for a gift. One came in perfectly, in a cardboard box around the plastic box that held the Houdini. The other without the cardboard and the box and cordscrew were broken. They sent me another and the 2nd plastic box did not have the cardboard box around it and it was broken, but the cordscrew was not damaged, so I kept it. I like the Houdini, works well, but the packaging needs to be better.