We stood in line for HOURS on Thanksgiving Day to get a Hatchimal. My daughter didn't specify which one she wanted but we were thrilled we got the Burtle. Our Christmas Elf always brings one toy early and we decided it would be the Hatchimal. So she got to open this the day after Thanksgiving. I'm glad we did because it didn't work! We babied the Hatchimal all day and it never would peck out of the egg. We told our daughter that the egg must have been built incorrectly by the elves. I called Spin Master and after an hour or so on the phone, they decided it was in fact defective. They processed the case and sent us a new one. However, the replacement had to be either a Pengula or a Draggle as that was all they had in their warehouse. The replacement came about 3 weeks later and worked great. Luckily it was just before Christmas and the elf was able to bring the replacement. I'm glad we did this early because it sounds like the call time has increased a ton since then. But if you get one that works correctly the kids really enjoy it. I'll admit the most exciting time was the hatching process, but my daughter also enjoys teaching her Pengula and still plays with it out of the egg even after a week.