I did a bit of research prior to this purchase and almost went with a toaster oven that cost MUCH more than this Hamilton Beach toaster oven. However, everywhere I looked, I found complaints galore about the more expensive brands, while the people who purchased this HB oven seemed please with their purchase. I agree. The oven works as described. I even baked fish using the convection feature and it turned out wonderful. I really like not having to heat up the big oven to cook small portions. Oh, one more thing, I did notice in reading reviews, that some did not care for how this (or ANY) toaster oven toasted bread. Well, maybe I'm just not that picky, but my toast was just fine.
The only minimal complaint I have is that the knobs are a bid difficult to read. I did see where another purchaser put a bit of white fingernail polish on the dial, making it easier to read, I plan to do this also.