An excellent product from HP with outstanding customer service. All of my tech products are HP and have been for years. I generally get excellent service and minimal issues with HP products. This is the first gaming laptop we have owned yet not the only one we have used. There were many reviews complaining about the backlit keyboard; we found the ability to change the colors to be remarkable when playing different games or just general daily use with emails and documents. Multiple input sites on each side. The contoured case is lightweight and attractive. Excellent gaming graphics, NOT a touchscreen. Colors are brilliant and vibrant on the screen for games and movies. Quick download with multiple genre items. 3-5 movies can download in less than a minute while playing a game and streaming music. No CD/DVD ROM. The power pack is bulky but the power cord has plenty of length for any use that exceeds the 3-6 hrs of battery time. Works well for games and virtual reality, excellent for beginners and intermediate, even our advanced gamer son’s found the laptop to be an excellent product. New and older games ran well with no snags or freezes. Omen has a series of gaming laptops, this particular model is on the mid-range with many options that leave a person confused, but great options can be selected based on a person’s use. This is a fun, attractive and well-built laptop.