HP

HP 14" Laptop, Ryzen 3 3200U, AMD Radeon Vega 3, 4GB RAM, 128GB SSD, 14-dk0024wm, Pale Gold

Model: 14-dk0024wm
Walmart # 575417646
Average Rating:out of 5 stars
$398.94$398.94
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Slim and ultra-portable. With long battery life, you can stay social, productive, and connected. Designed for portability and features a micro-edge HD display with an ultra-narrow bezel for a smaller frame. With the latest AMD processor, Radeon graphics and a super responsive precision touch pad – you’ve got the power to surf, stream, and do more like never before. This item was manufactured in 2019.
  • Laptop Computer Type
    PC Laptops
  • Screen Size
    14"
  • RAM Memory
    4 GB
  • Operating System
    Windows 10 Home in S mode
  • Hard Drive Capacity
    128 GB
  • Battery Life
    8 h

About This Item

We aim to show you accurate product information. Manufacturers, suppliers and others provide what you see here, and we have not verified it.
Slim and ultra-portable. With long battery life, you can stay social, productive, and connected. Designed for portability and features a micro-edge HD display with an ultra-narrow bezel for a smaller frame. With the latest AMD processor, Radeon graphics and a super responsive precision touch pad – you’ve got the power to surf, stream, and do more like never before. This item was manufactured in 2019.HP 14-dk0024wm Slim Laptop, Pale Gold:
  • Operating system: Windows 10 Home in S mode
  • Processor: AMD Ryzen 3 3200U
  • Display: 14.0-inch diagonal HD SVA BrightView micro-edge WLED-backlit (1366 x 768)
  • Memory: 4 GB DDR4-2400 SDRAM (1 x 4 GB)
  • Internal storage: 128 GB M.2 Solid State Drive
  • Graphics: AMD Radeon Vega 3 Graphics
  • Battery life: Up to 8 hours (video playback) Up to 7 hours (wireless streaming)
  • Camera: HP TrueVision HD Camera with integrated digital microphone
  • Product weight: 3.33 lb
  • Google Classroom Compatible

Warning:

proposition 65 reasons:NO

Specifications

Processor Brand
AMD
Processor Type
AMD Ryzen 3
Hard Drive Capacity
128 GB
Manufacturer
HP
Product Line
Laptop
Condition
New
Processor Speed
2.6 GHz
Manufacturer Part Number
6WC35UA#ABA
Wireless Technology
Realtek RTL8821CE 802.11b/g/n/ac (1x1) Wi-Fi and Bluetooth® 4.2 Combo(MU-MIMO supported)
RAM Memory
4 GB
Maximum RAM Supported
4 GB
Operating System
Windows 10 Home in S mode
Battery Life
8 h
Model
14-dk0024wm
Screen Size
14"
Brand
HP
Features
Full-size island-style ash silver keyboard and Touchpad with multi-touch gesture support
Assembled Product Dimensions (L x W x H)
8.89 x 12.76 x 0.78 Inches

Customer Reviews

Average Rating:(4.2)out of 5 stars
5 stars
203
4 stars
54
3 stars
26
2 stars
18
1 star
28
Most helpful positive review
Average Rating:(5.0)out of 5 stars
Great laptop
It came a day earlier then expected which may not seem like a big deal,but it is nice. Everything seems Intact. It works perfectly. If you are looking for a good computer for a starter or work computer I would recommend this.,Also it plays Some decent games. 10/10!
Most helpful negative review
Average Rating:(1.0)out of 5 stars
Extremely disappointed
To whom it may concern: I understand that shipments are taking longer than normal...so I did not have an issue when this laptop took a week longer to reach the store for my granddaughter to pick up. I ordered it on 3/31/2030 and it was supposed to be available the next day for pickup on 4/1/2020. Instead of that happening, I was informed on 4/6/2020 that the next expected pickup date would be after 6pm on 4/8/2020. I was disappointed when she finally picked it up only to realize that she would not be able to charge the laptop as part of charger was missing...the part that connects directly to the laptop. Again, I reasoned that with everything having to move so fast, human error is to be expected. But the last straw was when I reached out to the store and there was no one that could assist me with replacing the rest of the charger. Consequently, I had to reach out to another company to find the correct charger for this laptop. Granted, I know that these are abnormal times and that one can expect things to be out of the ordinary, but I feel like I was told, in essence...sorry, I can?t help you. While I know that I could have just returned the device for another one, she needs the laptop right now for school and I didn?t know how long it would take to get another one. Unfortunately, we are still waiting for a charger. So please note that this is one disappointment customer...service after the sale is very important to me. Hopefully, the device will be worth the effort.
Most helpful positive review
Average Rating:(5.0)out of 5 stars
Great laptop
It came a day earlier then expected which may not seem like a big deal,but it is nice. Everything seems Intact. It works perfectly. If you are looking for a good computer for a starter or work computer I would recommend this.,Also it plays Some decent games. 10/10!
Most helpful negative review
Average Rating:(1.0)out of 5 stars
Extremely disappointed
To whom it may concern: I understand that shipments are taking longer than normal...so I did not have an issue when this laptop took a week longer to reach the store for my granddaughter to pick up. I ordered it on 3/31/2030 and it was supposed to be available the next day for pickup on 4/1/2020. Instead of that happening, I was informed on 4/6/2020 that the next expected pickup date would be after 6pm on 4/8/2020. I was disappointed when she finally picked it up only to realize that she would not be able to charge the laptop as part of charger was missing...the part that connects directly to the laptop. Again, I reasoned that with everything having to move so fast, human error is to be expected. But the last straw was when I reached out to the store and there was no one that could assist me with replacing the rest of the charger. Consequently, I had to reach out to another company to find the correct charger for this laptop. Granted, I know that these are abnormal times and that one can expect things to be out of the ordinary, but I feel like I was told, in essence...sorry, I can?t help you. While I know that I could have just returned the device for another one, she needs the laptop right now for school and I didn?t know how long it would take to get another one. Unfortunately, we are still waiting for a charger. So please note that this is one disappointment customer...service after the sale is very important to me. Hopefully, the device will be worth the effort.
It came a day earlier then expected which may not seem like a big deal,but it is nice. Everything seems Intact. It works perfectly. If you are looking for a good computer for a starter or work computer I would recommend this.,Also it plays Some decent games. 10/10!
To whom it may concern: I understand that shipments are taking longer than normal...so I did not have an issue when this laptop took a week longer to reach the store for my granddaughter to pick up. I ordered it on 3/31/2030 and it was supposed to be available the next day for pickup on 4/1/2020. Instead of that happening, I was informed on 4/6/2020 that the next expected pickup date would be after 6pm on 4/8/2020. I was disappointed when she finally picked it up only to realize that she would not be able to charge the laptop as part of charger was missing...the part that connects directly to the laptop. Again, I reasoned that with everything having to move so fast, human error is to be expected. But the last straw was when I reached out to the store and there was no one that could assist me with replacing the rest of the charger. Consequently, I had to reach out to another company to find the correct charger for this laptop. Granted, I know that these are abnormal times and that one can expect things to be out of the ordinary, but I feel like I was told, in essence...sorry, I can?t help you. While I know that I could have just returned the device for another one, she needs the laptop right now for school and I didn?t know how long it would take to get another one. Unfortunately, we are still waiting for a charger. So please note that this is one disappointment customer...service after the sale is very important to me. Hopefully, the device will be worth the effort.

Frequent mentions

1-10 of 329 reviews
Average Rating:(5.0)out of 5 stars

Great laptop

It came a day earlier then expected which may not seem like a big deal,but it is nice. Everything seems Intact. It works perfectly. If you are looking for a good computer for a starter or work computer I would recommend this.,Also it plays Some decent games. 10/10!

Average Rating:(5.0)out of 5 stars

Gorgeous

I giving this product a 5 star rating because it was delivery earlier than the estimated delivery date. It works like a charm. The color color is so pretty and the texture is very smooth. It has a nice size screen and very light weight. Doesnt look bulky like other laptops. The only problem I have with it is when I type my school papers, it seems the keys seems to get sticky which it makes it difficult to type. I have save what I written and exit out the program and come into it repeatedly. Im not sure if its the school?s fault of it doing or the laptop. But overall, I love my new laptop!

Average Rating:(5.0)out of 5 stars

Good starter laptop

I recieved the HP 14 inch Whisper Silver Laptop. This is the perfect laptop for a tween or older kid who DESPERATELY wants their own computer. It has a bright and powerful display with easy to navigate buttons as well as having USB inputs and HDMI outputs. This laptop has SSD which means it boots up rather quickly instead or a 3 minute boot time. It comes with windows 10 which is the simplest to use for newer computer users. It works well for basic use such as watching videos on YouTube or Hulu and streaming tunes on Pandora as well as with any other streaming site. With 128 gigs of storage, you probably will never run out of room for videos and applications. If you do, there is always the sd card reader. This laptop has a wide screen which is perfect since most movies are shown in wide screen. It is capable of bluetooth and has a headphone jack as well, so no matter the type of headphones you use, they will still work with this laptop. Overall it is a good computer/laptop with an Intel processor to conquer anything you can try to throw at it. I would recommend this laptop for anyone in the market.

Average Rating:(5.0)out of 5 stars

Lightweight, easy to use!

This was easy to set up, it's also lightweight, a big plus for arthritic hands. Keyboard's a little large, but is not a huge problem. Package said it has a touchscreen, but I'm unable to locate correct choice in Device Manager. Again, not a huge deal for me. I mainly need it as backup for my thousands of photographs I've taken. My pictures have been easy to store, pics from phone had trouble, but when I left screen, they'd been added after all..could have been fault of my phone, though. Haven't had it long enough to check out more. But I feel very good about my purchase.

Average Rating:(5.0)out of 5 stars

Cheap laptop with good specs.

-I bought the pale gold. It is pretty. -Has no lag. Great specs. -You can upgrade, if you want to make it faster. Though if you're only going to use it for Microsoft Office and Surfing websites, this is more than enough. -Quite light. I did not mind having this in my backpack. -I feel like the keys are too far apart. It's a tad bit harder for me to type. I have short fingers. Also, they feel and look cheap. They have a bit of clacking but not annoyingly loud. Also, no backlight, although I did not mind this. -The screen was YELLOW. I had to calibrate this. The screen was not bright enough. And it had a tad bit of glare. I use it in class. I may or may not return this...

Average Rating:(4.0)out of 5 stars

Easy to use

Very easy to use for someone getting a first laptop. The set up was very quick basically just entering info whenever Cortana said to do so. A really nice size screen. The xolors are very vivid, the touchpad is easy to feel and very responsive. Also it is really a long- ish battery life. The only downside is the intense action games which tend to lag a bit. As far as everything else it game plays nicely.. . it comes loaded with all the usual Window programs.

Average Rating:(3.0)out of 5 stars

Screen is hard on the eyes

I like HP products and think they are worth the money usually, but this HP laptop disappointed me. The size is nice. A 14 inch screen is a decent compromise between a large tablet and a full size laptop. It has 4 gigs of RAM and a 128 gig SSD drive. That's not a lot, but it will work for the casual user. It's not touch screen, but that's okay with me since I hate fingerprints all over my screen. It has HDMI, USB 3 and USB C connections. It also has an RJ45 jack so you can have a direct internet connection. I haven't seen that on a laptop in awhile. It also has an SD card reader. Unfortunately it has no spring so you insert the card and it's a pain to try to pull it back out since it fits tight.

The case is very plain and to be honest, looks and feels like cheap plastic. When you open it up, things get better. The keyboard is large and comfortable. It doesn't light up, which I miss. The track pad is very responsive. I appreciate the actual left/right click buttons on the pad. I usually use a mouse, but I found I didn't have to with this computer.

Setting up was easy with the assistant, but the computer wouldn't let me load some of my programs. I finally figured out it was because this computer has Windows 10S on it which is different than regular Windows 10. A friend helped me get it switched over to 10 and I was able to load my programs instead of it telling me which ones it would allow me to use. I wasted a lot of time on this so not a fan of 10S.

The machine seems to have very good battery life. I charged it to 100% and didn't use it for days. It was still at 100% when I turned it on. In the 2 hours plus it took me to set up the computer, my email, browser, transfer files and add programs, the battery was down to 60% and that was on highest performance. It also doesn't get very hot at all making it perfect to use at the airport, on the bus or anywhere where you might be forced to have it on your lap.

What disappointed me most about this computer was the screen. Even after adjusting the brightness numerous times and playing with the angle of the screen, I still found it hard on the eyes. Viewing websites was the worse. Text is hard to read and colors just don't look good. If you don't spend loads of time surfing the net, you might be okay, but if you do, stay away.

Average Rating:(3.0)out of 5 stars

the laptop is great its not a top of the line but by all means it is a great starter laptop i would give it a 7 out of 10 it was a little late due to covid 19 but it meets the standards

Average Rating:(1.0)out of 5 stars

Extremely disappointed

To whom it may concern: I understand that shipments are taking longer than normal...so I did not have an issue when this laptop took a week longer to reach the store for my granddaughter to pick up. I ordered it on 3/31/2030 and it was supposed to be available the next day for pickup on 4/1/2020. Instead of that happening, I was informed on 4/6/2020 that the next expected pickup date would be after 6pm on 4/8/2020. I was disappointed when she finally picked it up only to realize that she would not be able to charge the laptop as part of charger was missing...the part that connects directly to the laptop. Again, I reasoned that with everything having to move so fast, human error is to be expected. But the last straw was when I reached out to the store and there was no one that could assist me with replacing the rest of the charger. Consequently, I had to reach out to another company to find the correct charger for this laptop. Granted, I know that these are abnormal times and that one can expect things to be out of the ordinary, but I feel like I was told, in essence...sorry, I can?t help you. While I know that I could have just returned the device for another one, she needs the laptop right now for school and I didn?t know how long it would take to get another one. Unfortunately, we are still waiting for a charger. So please note that this is one disappointment customer...service after the sale is very important to me. Hopefully, the device will be worth the effort.

Average Rating:(1.0)out of 5 stars

Don't use Walmart.com

I am BEYOND DISAPPOINTED!!!! First of all, my delivery was delayed by a few days but I understood, due to the virus. But when I picked it up from Walmart, it took FOREVER for them to bring out the product (only 1 person working that dept). Then, I get home hook it up and after not being able to connect to the internet, and waiting overnight, I call the Geek squad for them to diagnose. I had to use my old computer to get the link. After over an hour, they determined that my "NEW" computer had a faulty device wifi card which leads to believe I was sold a REFURB. I had to schlep the computer all the way back. Here's the kicker. They refunded my money back, but I had to buy another computer...OUT OF STOCK at the store. I had to purchase a lesser value computer since I work from home and I now have to wait for the funds reversal. As a former Walmart employee, I'm VERY disappointed in this whole process. Don't use Walmart.com EVER!!! Go somewhere else and purchase in person. I got a higher quality computer on sale, and had to buy a lesser quality one for the same amount of money because the store didn't have anymore. Oh yeah...by the way, if you try to call to get resolution NO ONE ANSWERS THE PHONE!!! Not at customer service at the store, not electronics...NO ONE!!


Customer Q&A

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1-3 of 46 questions
by DavidApril 15, 2020


1. Yes it can. It is easy to switch out of S mode. Here is some information on that: https://support.microsoft.com/en-us/help/4456067/windows-10-switch-out-of-s-mode
by HP Team
2. Yes, it can be switched out of S mode.
by HP Team
2 Answers
Last answer: April 15, 2020

by YeaApril 29, 2020


1. Yes it can.
by HP Team
1 Answer
Last answer: April 30, 2020

by dfarmsdApril 17, 2020


1. According to Microsoft, switching out of S mode is one-way. If you decide to switch, you can't go back to S mode. There's no charge to switch, here is the three-step process: 1. On your PC, open Settings then Update & Security then Activation. 2. In the Switch to Windows 10 Home or Switch to Windows 10 Pro section, select Go to the Store. (This is not the one that says "Upgrade your edition of Windows.") 3. On the Switch out of S mode page that appears in the Microsoft Store, select the Get button. You'll see a confirmation page... you did it!
by HP Team
1 Answer
Last answer: April 18, 2020

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Warranty plan

Walmart Protection Plans
Most items come with a limited manufacturer’s warranty. The addition of a Walmart Protection Plan adds extra protection from the date of purchase. Walmart Protection Plans cover the total cost of repair, or replacement, for products, as well as covering delivery charges for the exchange.
Walmart Protection Plan options and pricing can be found on the product page, as well as in your cart. Go towww.walmart.com/protectionto see all the coverage offered for each product. You can view your Walmart Protection Plan after your purchase in the Walmart Protection Plan Hub.
Product warranty:
Warranty Information:1-year limited hardware warranty. Additional information available at www.support.hp.com. 90 days limited technical support for software and initial setup (from date of purchase).
Already purchased your product? A Walmart Protection Plan can be added within 30 days of purchase.Click here to add a Plan.

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