The scooter works better than described! I was skeptical initially because my two other previous scooter experiences, but after getting this and using, I can say it is well worth the money. I previously bought Gotrax Glider, used for few weeks and was not satisfied with its lack of suspension, I returned it and got the refund in a week. I then bought Partu electric scooter - that was like Glider but has spring suspnsion, unfortunately, it just didn't start, even after charging all night, hence I returned that too. I searched and looked at all other scooters available but finally decided to go with the Gotrax GXL because of its price range, pneumatic tires while still being skeptical about whether it would provide any sort of suspension at all. Now after using it for the fast few weeks, I am really satisfied. It actually does provide decent suspension goes over small cracks and bumps with ease, and the ride is as smooth as a typical bike. I weigh 62 kg, when compared to my previous scooters (I think they are for kids :D) I found the GXL goes on average 17 mph, and I very aften reached top speeds of around 20 mph whenever I come across flat roads, I did confirm these speeds also using a mobile app. Acceleration from start is great, you can feel it. I did the range test, on a single charge I went 12.3 miles (on average 7-8 mph speed) and still had 2 bars of charge! I believe for my weight I could probably go up to 15 miles on a single charge but for the health of battery I recharge whenever I reach 2 bars. I take it work (total of 3 miles daily), groceries and local parks and bars! In the future iterations, I still suggest Gotrax to put some spring suspension in GXL so that can never have to worry about big bumps on the road. Acceleration and electric break are a bit touchy, just have to be careful, so another for Gotrax to improve. It is a legit commuting scooter, worth all the money (seems prices now increased, I think it would keep increasing because of good reviews! Actually I found the reviews are accurate).