I want to start out by saying that I received great Customer Service. I ordered 3 sweat shirts and 3 sweat pants. I did not receive one of the sweat shirts. I called customer service and was told they would send out a replacement immediately. I had ordered in plenty of time for Christmas, but did not check the entire package until 2 days before. I still received the item the day after Christmas. This means to me that someone in customer service, replaced the item and promptly shipped it. The Custoner Service was amazing. The employee was polite, apologetic, professional and was all around amazing to me. I appreciated her attention, her over and above professionalism, and the fact that although I'm sure she was extremely busy, she still made me seem important. I wish I had her name so that she could be recognized for her amazing service.