Foundations of It Service Management With Itil 2011: Itil Foundations Course in a Book

Foundations of It Service Management With Itil 2011: Itil Foundations Course in a Book

About this item

Paperback, Createspace, 2011, ISBN13 9781466231320, ISBN10 1466231327
$32.15
$32.15
FREE shipping on orders $50+
If your order totals $50 or more and you select Value shipping, this item and any other qualifying items ship for free!
List price $38.99
Save $6.84
Sold & Shipped by Walmart
FREE shipping on orders $50+ Faster shipping options available at checkout
Pickup not available  
Loading options...
Sold & Shipped by Walmart

FREE shipping available

 on $50+ orders
 

Shipping

Shipping options from Walmart
Type
Arrives
Cost
Standard
Data unavailable
$7.97
Value
Data unavailable
$5.97
Expedited
Data unavailable
$8.97
Rush
Data unavailable
$10.97

Pickup not available

 

Pickup

This item is not available for pickup or at any of the Walmarts within 50 miles of your location.
FREE shipping on orders $50+ Faster shipping options available at checkout
Pickup not available  

About this item

Important Made in USA Origin Disclaimer: For certain items sold by Walmart on Walmart.com, the displayed country of origin information may not be accurate or consistent with manufacturer information. For updated, accurate country of origin data, it is recommended that you rely on product packaging or manufacturer information.

About this item

Important Made in USA Origin Disclaimer: For certain items sold by Walmart on Walmart.com, the displayed country of origin information may not be accurate or consistent with manufacturer information. For updated, accurate country of origin data, it is recommended that you rely on product packaging or manufacturer information.

The publication of the IT Infrastructure Library(r) (ITIL(r)), published in July, 2011, introduces several new processes and concepts that are paramount to the success of IT Service Management within an organization. As IT evolves from a technology provider to a service provider to a true partner of the business, the concepts of Service Management become ever more important to allow the business to excel in a competitive environment.

This book, "Foundations of IT Service Management with ITIL(r) 2011," provides the reader with foundations-level knowledge of the concepts of the IT Infrastructure Library(r) for both ITIL(r) v3 and ITIL(r) 2011 preparing the reader to achieve success on the ITIL(r) Foundations certification exam as well as gain new insight on how IT can truly meet the needs of the business. These concepts help IT align to the needs of the business.

The IT Infrastructure Library(r), by focusing on the principle of providing services, empowers IT and the business with the tools they require to enable this alignment. Having become the de-facto standard in IT Service Management, ITIL(r) has rapidly gained popularity across the globe.

Written by an ITIL(r) Expert trainer who has taught thousands of students and hundreds of organizations, "Foundations of IT Service Management with ITIL(r) 2011" provides a reader with the introduction to this approach to IT services without the expense of a formal classroom course. While the focus is primarily on providing information required to pass the ITIL(r) Foundations exam, this book goes beyond those basics to also provide a real understanding of ITIL(r) to further your knowledge and abilities as a valuable part of IT/business alignment. Using a case-study approach, real issues are discussed that represents challenges experienced by almost every IT organization.

This book is supported with access to online sample exams that are constantly updated as new material is available. Based on reader input and the latest ITIL(r) Foundations syllabus, this book has been updated to provide readers with the most up-to-date exam preparation

Specifications

Number of Pages: 346
Author: Orand, Brady ,  Villarreal, Julie
Publisher: Createspace Independent Pub
ISBN-13: 9781466231320
Assembled Product Dimensions (L x W x H): 7.50 x 9.25 x 1.00 Inches
ISBN-10: 1466231327
Show

Customer Reviews

Be the first to review this item. Share your rating and review so that other customers can decide if this is the right item for them.

Customer Q&A

Back
Questions & Answers 0 questions

Ask a question

If you would like to share feedback with us about pricing, delivery or other customer service issues, please contact customer service directly.


Q&A tips and guidelines

Q&A Exchange Guidelines

When writing your question or answer, please follow these guidelines:

  • Do: Make sure your question is directly related to the product
  • Do: Be specific and provide as many details as possible
  • Do: Include the model number (if applicable)
  • Do: Write your question in English
  • Do Not: Include personal information (such as your full name)
  • All submitted questions and answers are subject to the terms set forth in our Terms and Conditions

We reserve the right not to post your question or answer if it contains any of the following:

  • Any information not related to the actual merchandise or topic
  • Obscenities, discriminatory language or other language not suitable for a public forum
  • Advertisements or “spam” content
  • Email addresses, physical addresses or other forms of contact information
  • Critical or spiteful comments on other questions or answers posted on the page or their authors
  • Any imagery that demonstrates incorrect use of the merchandise
  • Anything that Walmart deems to be inappropriate, at Walmart's discretion

Provide as many details as possible, including the model number (if applicable).

Remember: Don’t include personal information (such as your full name).


Preview Question

Thank you.

Questions will be checked against our question guidelines and posted within five to seven business days.

Policies & Plans

See any care plans, options and policies that may be associated with this product.

Gifting plans

Gift options are not available for this item.

Pricing policy

About our prices
We’re committed to providing low prices every day, on everything. So if you find a current lower price from an online retailer on an identical, in-stock product, tell us and we’ll match it. See more details at Online Price Match.

Returns

Returns are easy at Walmart
Not happy with a purchase? No problem. We've made returning items as easy as possible. And, most purchases can be returned for free. Learn more about our Returns Policy.