Warranty Information:During the initial warranty period of 36 months from date of original retail purchase (12 months on fog resistant lens, Fuel Manager, Depth Sounder, Commander-Speedo, Commander-Tach, Pilot I, Pilot II, MG1000, MG2000 and MG3000 and 24 months on Senders, Transducers, Triducers and Smartducers), any instrument(s) that fails due to defects in materials or workmanship will be repaired or replaced at Faria Marine Instruments’ option at no charge.
Once beyond the initial warranty period the repair fees listed apply. Upon completion of repair or replacement the applicable initial warranty period of 36/12 months is then renewed.
To submit a Warranty Claim or Repair, go to our repair website; warranty.faria-instruments.com, and complete the form. You will be given an authorization number to return the instrument, postage prepaid and packaged to prevent damage while in transit, include your name, address, daytime telephone number, sales receipt, and a brief description of the problem. For all non warranty repairs a shipping and handling fee of $12.50 will be applied to the repair for standard shipments.
Your part(s) will be promptly returned to you once analyzed, repaired or replaced.
Instrument styles which are no longer manufactured, may be replaced with a similar instrument of equal or greater value.
If you have questions call Faria Customer Service at 1-800-473-2742 weekdays 8:30 a.m. until 5:00 p.m. Eastern Time. One of our Marine Applications Specialists will review the problem with you in detail.