I just received this printer and am finishing installation. It would not print paper from cassette 2. I rechecked paper loading and found cassette1 was pushed in. I took it out and cassette 1 appeared O.K., but when I looked into the paper bay, saw a gear. I can print from cassette 2, but get the message "paper out" for cassette 1 when I try to print a picture. This is my third XP printer, so I am familiar with use. My older 820 is smearing ink on all pictures and not printing well on letters, so I ordered this replacement. Please help.