Delta

Delta Cassidy Single Handle Pull-Down Bar / Prep Faucet with Touch2O Technology, Arctic Stainless

Average Rating:out of 5 stars
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Walmart # 555078009
$464.10$464.10
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Touch it on. Touch it off. Whether you have two full hands or 10 messy fingers, Delta® Touch2O® Technology helps keep your faucet clean, even when your hands aren?t. A simple touch anywhere on the spout or handle with your wrist or forearm activates the flow of water at the temperature where your handle is set. The Delta TempSense? LED light changes color to alert you to the water?s temperature and eliminate any possible surprises or discomfort. Delta® MagnaTite® Docking uses a powerful integrated magnet to pull your faucet spray wand precisely into place and hold it there so it stays docked when not in use. Delta® faucets with DIAMOND? Seal Technology perform like new for life with a patented design which reduces leak points, is less hassle to install and lasts twice as long as the industry standard*. You can install with confidence, knowing that Delta faucets are backed by our Lifetime Limited Warranty. Electronic parts are backed by our 5-year electronic parts warranty. *Industry standard is based on ASME A112.18.1 of 500,000 cycles.

About This Item

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Touch it on. Touch it off. Whether you have two full hands or 10 messy fingers, Delta® Touch2O® Technology helps keep your faucet clean, even when your hands aren?t. A simple touch anywhere on the spout or handle with your wrist or forearm activates the flow of water at the temperature where your handle is set. The Delta TempSense? LED light changes color to alert you to the water?s temperature and eliminate any possible surprises or discomfort. Delta® MagnaTite® Docking uses a powerful integrated magnet to pull your faucet spray wand precisely into place and hold it there so it stays docked when not in use. Delta® faucets with DIAMOND? Seal Technology perform like new for life with a patented design which reduces leak points, is less hassle to install and lasts twice as long as the industry standard*. You can install with confidence, knowing that Delta faucets are backed by our Lifetime Limited Warranty. Electronic parts are backed by our 5-year electronic parts warranty. *Industry standard is based on ASME A112.18.1 of 500,000 cycles.

Features:
  • With Touch2O Technology a simple touch anywhere on the spout or handle will start and stop the flow of water
  • Helps keep your faucet cleaner, because washing the mess off your hands shouldn't involve making a mess of your faucet
  • LED light signals blue when touch mode is active and flash red when batteries are running low
  • Automatic water flow shut-off after four minutes helps conserve water
  • Integrated TempSense? LED light shows water temperature, changing from blue to magenta to red as temperature increases
  • Electronic Faucet 5-year Limited Warranty

Specifications:
  • Handle: Single Handle Lever
  • Lead Free Compliant: Yes
  • Spout Length: 6-3/8"
  • Spout Total Height: 15"
  • Spout Height Deck to Aerator: 9-5/32"
  • Valve Type: Electronic with Euromotion DIAMOND(TM) Valve
  • Holes for Installation: 1 or 3-hole 8" installation
  • Overall Depth: 9.09"
  • Overall Width: 2.66"
  • Overall Height: 14.56"
  • Flow Rate: 1.80 GPM
  • CEC Certified: Yes

Specifications

Features
Eco Friendly, ADA Compliant, 1 Handle, Touchless Faucet, Low Lead Compliant
Brand
Delta
Manufacturer Part Number
9997T-AR-DST
Assembled Product Weight
8.55 lbs
Model
9997T-AR-DST
Assembled Product Dimensions (L x W x H)
9.09 x 2.66 x 14.56 Inches

Customer Reviews

Average Rating:(2.8)out of 5 stars
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Most helpful positive review
Average Rating:(5.0)out of 5 stars
Nice faucet.
We really like this touch faucet. The LED light that changes color with the water temperature is really cool.
Most helpful negative review
1 customers found this helpful
Average Rating:(1.0)out of 5 stars
Fed up
We've had a Delta 9997T-DST ToucH2O Cassidy faucet since we remodeled our kitchen 2.5 yrs ago. The performance of this faucet has been spotty at best. Only one week after installation, it would turn on and off by itself, and the touch feature would only work with a very deliberate touch to the faucet's base; touching anywhere along the spout did nothing. After some troubleshooting I found this was because of a wire from the solenoid to the faucet's thread. It attaches with a clip, but this clip has to be on a bare metal surface (most of the thread has plastic insulation) for the touch feature to work properly. Because the solenoid jerks every time you turn the faucet on and off, this clip can slip or become dislodged easily. So every month or so I have to get under the sink and reset this clip to get reliable functionality. That's an annoyance we've had to live with, but in the last week the faucet just doesn't work at all. I touch the faucet, the blue light comes on and I hear the solenoid click, but only a tiny trickle of water comes out. We are reduced to going downstairs to our basement laundry sink to get water for cooking. After online research I believe the solenoid is not opening fully to allow water to flow and needs to be replaced. I am about to try contacting Delta about getting a new solenoid, but at this point I have to say I would just love to have a regular MANUAL faucet again that works and doesn't have these constant headaches. ToucH2O has a long way to go before it is fully productized. Just the placement of the wires near metal (like, say, a sink??) can throw it off. Every time I replace the batteries I can hear the solenoid clicking just from the movement of the wire connected to the battery housing. I'm really surprised Delta would market a product with such sensitive wiring connections when it is meant to be in a tight space near metal sinks, metal hoses and pipes.
Most helpful positive review
Average Rating:(5.0)out of 5 stars
Nice faucet.
We really like this touch faucet. The LED light that changes color with the water temperature is really cool.
Most helpful negative review
1 customers found this helpful
Average Rating:(1.0)out of 5 stars
Fed up
We've had a Delta 9997T-DST ToucH2O Cassidy faucet since we remodeled our kitchen 2.5 yrs ago. The performance of this faucet has been spotty at best. Only one week after installation, it would turn on and off by itself, and the touch feature would only work with a very deliberate touch to the faucet's base; touching anywhere along the spout did nothing. After some troubleshooting I found this was because of a wire from the solenoid to the faucet's thread. It attaches with a clip, but this clip has to be on a bare metal surface (most of the thread has plastic insulation) for the touch feature to work properly. Because the solenoid jerks every time you turn the faucet on and off, this clip can slip or become dislodged easily. So every month or so I have to get under the sink and reset this clip to get reliable functionality. That's an annoyance we've had to live with, but in the last week the faucet just doesn't work at all. I touch the faucet, the blue light comes on and I hear the solenoid click, but only a tiny trickle of water comes out. We are reduced to going downstairs to our basement laundry sink to get water for cooking. After online research I believe the solenoid is not opening fully to allow water to flow and needs to be replaced. I am about to try contacting Delta about getting a new solenoid, but at this point I have to say I would just love to have a regular MANUAL faucet again that works and doesn't have these constant headaches. ToucH2O has a long way to go before it is fully productized. Just the placement of the wires near metal (like, say, a sink??) can throw it off. Every time I replace the batteries I can hear the solenoid clicking just from the movement of the wire connected to the battery housing. I'm really surprised Delta would market a product with such sensitive wiring connections when it is meant to be in a tight space near metal sinks, metal hoses and pipes.
We really like this touch faucet. The LED light that changes color with the water temperature is really cool.
We've had a Delta 9997T-DST ToucH2O Cassidy faucet since we remodeled our kitchen 2.5 yrs ago. The performance of this faucet has been spotty at best. Only one week after installation, it would turn on and off by itself, and the touch feature would only work with a very deliberate touch to the faucet's base; touching anywhere along the spout did nothing. After some troubleshooting I found this was because of a wire from the solenoid to the faucet's thread. It attaches with a clip, but this clip has to be on a bare metal surface (most of the thread has plastic insulation) for the touch feature to work properly. Because the solenoid jerks every time you turn the faucet on and off, this clip can slip or become dislodged easily. So every month or so I have to get under the sink and reset this clip to get reliable functionality. That's an annoyance we've had to live with, but in the last week the faucet just doesn't work at all. I touch the faucet, the blue light comes on and I hear the solenoid click, but only a tiny trickle of water comes out. We are reduced to going downstairs to our basement laundry sink to get water for cooking. After online research I believe the solenoid is not opening fully to allow water to flow and needs to be replaced. I am about to try contacting Delta about getting a new solenoid, but at this point I have to say I would just love to have a regular MANUAL faucet again that works and doesn't have these constant headaches. ToucH2O has a long way to go before it is fully productized. Just the placement of the wires near metal (like, say, a sink??) can throw it off. Every time I replace the batteries I can hear the solenoid clicking just from the movement of the wire connected to the battery housing. I'm really surprised Delta would market a product with such sensitive wiring connections when it is meant to be in a tight space near metal sinks, metal hoses and pipes.

Frequent mentions

1-10 of 13 reviews
Average Rating:(5.0)out of 5 stars

Nice faucet.

We really like this touch faucet. The LED light that changes color with the water temperature is really cool.

Hello Pacman, Thank you for your feedback! I am very glad to hear you are enjoying your Delta 9997T-AR-DST Touch2O faucet. We appreciate you providing your personal experience with the product and will be happy to hear any additional comments you may have. Please feel free to contact us at 1-800-345-3358 or via email at customerservice@deltafaucet.com.
Average Rating:(5.0)out of 5 stars

Best touch faucet on the market

We have wonderful success with this faucet. It is our top selling pulldown touch faucet. The magna-tite docking eliminates the sag found on so many competitors faucets. The touch feature is easy to use, works accurately and eliminates messy hands on the fauet.

Hi gailasmith, Awesome! Thanks for sharing your positive feedback! I am happy to hear that you are satisfied with this faucet. Thanks, JessW
Average Rating:(4.0)out of 5 stars

Great faucet, can be difficult to keep working properly

We have had them for over three years and will never go back to manual faucets in our kitchen again! So much easier to use, and super sanitary too. We have two of these faucets in our kitchen, after 6-9 months they will start to respond erratically, fixed with a battery change. We have had a couple bigger issues, first there was a solenoid problem but a Delta tech came out and replaced the problem parts for free, then we had another problem because it turned out that the plumber who originally installed them did not include a special adapter for our cast iron sinks. We just got a diagnosis for the biggest problem, which is that in one of our sinks in particular it would take a long time (20 seconds sometimes) for cold water to come out when turned to cold. Real problem if you have ever burned yourself in the kitchen! It turns out that if the handle is in the out or open position, even if water is not coming out the spout the hot and cold lines can cross, and the hot water, which wants to expand, will push its way into the cold water line, so we have to flush all that hot out of the cold water line before the cold will come out. There are check valves between the taps in the wall and the supply lines that are supposed to prevent water from going backwards, it seems one or more of those valves has failed. We just ordered new check valves and are hoping that will fix the problem, but in general it means that if you are not using the faucet for a while, it is better to put the handle into the off position to make sure that the hot and cold water lines do not mix.

Hi Timesthreedad, So sorry that's happening! The check valves should definitely prevent that from happening. I'll follow up as well to make sure this issue is resolved. Best regards, Jon
Average Rating:(3.0)out of 5 stars

Love it / Hate it.

We've had this faucet for close to three years. We quickly grew to love it! Recently, however, it started leaking when turned off. It sometimes will not turn on at all, or will just dribble a bit. while making a water hammer type of noise. Also, sometimes it will not turn off unless done manually. Sometimes it just turns on with no one near it. I've changed the batteries several times, but that doesn't seem to help.. The Delta website does not show any type of repair kit. Is there any type of warranty that covers this?

Hi Pilot, Thank you for your feedback. I am terribly sorry about the issue you are experiencing with your Delta 9997T-DST faucet. I have reached out to you via email to discuss this matter. Please refer to my email for further assistance.
Average Rating:(2.0)out of 5 stars

Nice design, but the touchless feature worked only sporadically after the first few months and now only works if you can find a spot along the base.

We selected this product for our kitchen remodel two years ago. The product worked well for the first six months, and then we started to have sporadic problems with it not working if touched along the faucet. We had two service calls in the first year and it would start magically working when the serviceman came out, and stop again a few days later. It would also just turn on by itself if left in the touch position even when no one was in the kitchen. We've changed batteries, checked the connections, and done other trouble shooting, but still it often won't come on at all until you find a place along the base that will activate the water. We probably spent 3 times what a regular faucet would have cost to have the latest touch features. Definitely the one thing in our remodel that I consider a waste of money.

Hi Judy08, Thank you for the feedback on the Delta faucet. I am sorry your faucet is not working properly. I've reached out to you via email to discuss this further.
Average Rating:(2.0)out of 5 stars

Never had to repair a faucet this frequently

This faucet was installed in a newly remodeled kitchen of a home we purchased. It looks lovely and the touch feature works well for us. We've had it in use for approximately four years and like many others have had to replace the sprayer during that time.

Recently I was noticing a rusty powder building up between the sprayer and the faucet and I couldn't figure out what is was coming from. It would get on your hands and was gross. Not something you want spewing out when trying to clean dishes. One day half of a very rusty and corroded magnet fell out of the faucet. Yesterday the rest of the magnet fell out so now the sprayer just hangs down limply and won't snap back in place.

I'm online looking for replacement parts or trying to decide if we just need to get a different faucet.

Hi, RCO221! Thank you for taking the time to write a review for your Delta 9997T-RB-DST. We appreciate your feedback. The magnet kit is replaceable. The part number for this kit is RP80977. I've reached out to you via email. Please refer to my email for assistance. Best Regards, Rosanna
Average Rating:(2.0)out of 5 stars

Love the look and the touch feature but not the restricted water flow

We were all excited to install this faucet into our newly renovated kitchen. It looks really pretty and the touch feature is fun to use. One huge issue though! The water flow is more like a trickle and that is of a great disappointment to us. We had the faucet installed by a licensed plumber and the valves are wide open so there are absolutely no restrictions in the lines or in the valve. Yet the trickle that comes out is hardly enough to rinse your hands much less the dishes. The plumber has tried everything he knew of and yet we are left with a trickle. This is so discouraging to us because we were so looking forward to this faucet. We are now having to look for a different faucet to replace the Cassidy. Our renovation included 3 baths and the kitchen and all of them we used Delta products with no water flow issues, this is the largest expense of all of them and the one that does not work to our expectations. Very Sad indeed!

Hi Danton, Thank you so much for your feedback. I apologize for the issue you are having.This is a water-sense bare faucet which uses less water than the standard kitchen faucets. The product should dispense 1.8 gpm ( gallons per minute) at 60 PSI. I have reached out to you via email to discuss this further.
Average Rating:(1.0)out of 5 stars

Fed up

We've had a Delta 9997T-DST ToucH2O Cassidy faucet since we remodeled our kitchen 2.5 yrs ago. The performance of this faucet has been spotty at best. Only one week after installation, it would turn on and off by itself, and the touch feature would only work with a very deliberate touch to the faucet's base; touching anywhere along the spout did nothing. After some troubleshooting I found this was because of a wire from the solenoid to the faucet's thread. It attaches with a clip, but this clip has to be on a bare metal surface (most of the thread has plastic insulation) for the touch feature to work properly. Because the solenoid jerks every time you turn the faucet on and off, this clip can slip or become dislodged easily. So every month or so I have to get under the sink and reset this clip to get reliable functionality.

That's an annoyance we've had to live with, but in the last week the faucet just doesn't work at all. I touch the faucet, the blue light comes on and I hear the solenoid click, but only a tiny trickle of water comes out. We are reduced to going downstairs to our basement laundry sink to get water for cooking. After online research I believe the solenoid is not opening fully to allow water to flow and needs to be replaced. I am about to try contacting Delta about getting a new solenoid, but at this point I have to say I would just love to have a regular MANUAL faucet again that works and doesn't have these constant headaches.

ToucH2O has a long way to go before it is fully productized. Just the placement of the wires near metal (like, say, a sink??) can throw it off. Every time I replace the batteries I can hear the solenoid clicking just from the movement of the wire connected to the battery housing. I'm really surprised Delta would market a product with such sensitive wiring connections when it is meant to be in a tight space near metal sinks, metal hoses and pipes.

Hi Oldschool, I am very sorry about the issues you are having with your Delta faucet. Operation of our products is very important to us. I have reached out to you via email. Please refer to my email.
Average Rating:(1.0)out of 5 stars

Beautiful to look at HORRIBLE to use

I bought this faucet to replace another just for the look and the touch capability. I have worked with it for a year and a half and am giving up. The blue light stopped working the first month, I changed the batteries weekly, sometimes it came on by itself, sometimes no water at all. I had three plumbers look at it. I believe I have paid the cost of the faucet trying to get it to work. Now I am online trying to see if there is a reliable Delta product. I would not purchase this model.

Hi Nyumom20, Thank you for the feedback. I am very sorry that you're having trouble with the operation of the Delta faucet. We care about the operation of our products and would be happy to assist you.I've reached out to you via email. Please refer to my email for assistance.
Average Rating:(1.0)out of 5 stars

sensor sucks

Nice looking faucet but if batteries die or sensor does t work the faucet wont work. Terrible design.

Hi Lowtiderider, Thank you for the feedback. I'm very sorry to hear you are not pleased with the Delta faucet. The faucet can be put in manual mode if the electronics fail. The information is listed in the installation guide that was included with the faucet. Please contact our customer service team at 1-800-345-3358 or customerservice@deltafaucet.com if you have any questions or need assistance at this time.

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