I had been using a 15" Dell XP Laptop that my husband gave me free reign to when I was without my own for a time. (I had learned the hard way that laptops don't like even a few drops of cappuccino...a difficult lesson!) I was determined to take my time and make a wise decision. I really liked the color I got from both my Dell desktop and that laptop, plus I grew very comfortable with the feel of the 15" rather than the 17" with which I'd shared my English Toffee. I work a lot with pictures, so color is of prime importance, and I came to Dell with very specific requests based on discussions with a highly respected friend/computer tech and my own requirements. The Virtual Assistant "walked" me through, answered all my questions, plus some I didn't know to ask. It was a good experience, and I was thrilled when my computer came even sooner than the expected date!