There are 3 Parts of this chair that I do not like.
The Chrome Support for the wheels is Small, I mean the circumferences is smaller then the seat cushion, so in Carpet it tends to tip over, then a hard rolling surface.
The back support Needs more planning !!!
I mean in the support bracket there is a oval hole in which the back support brace has a irregular rod the slides into that oval hole. And there is a Knob next to that , that you are supposed to turn to tighten against the rod to keep the back support from moving around. IT Doesn't.
With the knob as tight as I can get it the back leans left or right with little effort, Not supporting you were you really need it.
The headrest was made for a giant !! I mean I am 6'4" tall and when I recline the headrest is still further away, I even flipped the headrest to get it closer to my head when reclined....
I love the ventilation of the back rest and the fact that it reclines.
And the reason I gave Costway a low score is because they would not update the shipping information to me until the day it was supposed to be delivered to my home 6 days after I bought it from walmart.