I bought two boxes of Cats Pride litter box liners from Walmart. All liners in each box were defective due to a manufacturing problem and were unusable. I complained to the manufacturer's (Cats Pride) customer service on June 1, 2014 and gave them my name and address but after a week of waiting I have not even gotten the courtesy of a reply. Sure is a heck of a way to run a business. See note below sent to Cats Pride on 6/1/2014:
Several months ago I began using Cats Pride Drawstring Jumbo Litter Box Liners. The liners came on a roll and were well constructed and easy to use. I liked the product so I bought a second 15-liner box which was also satisfactory.
On May 17, 2014 I ordered two more 15-liner boxes of liners from WalMart.com.
When I used the liners On June 1, 2014 I found that liners in both boxes were defective and not useable. When I removed the liners from the roll and opened up the liners for use in lining the litter box, I observed that the seam along one end of each of the liners I tried to use were not properly sealed. One end was sealed just fine but the other end was not sealed at all. As a result, the end of the liner immediately opened up making the liner sort of like a like canoe with one end split open. I checked liners in each of the two boxes box and found the same problem. Looks to me like a manufacturing or quality control problem.
I do not want to spend the money to ship the boxes back to Walmart. I’d prefer that Cats Pride send me two replacement boxes.