I was so excited for my baby to use this! When I set it up and my baby reached for the owl nothing happened. There's suppose to be music. So I tugged on it myself (at a baby's strength) and still nothing. I tugged it really hard and finally got it to play. I had my 5 year old nephew try to pull it and he couldn't do it either. We called the number on the package wondering if we could just replace the musical owl and we were told that they had gotten complaints about how easy it was for the music to play so they tightened them up. So if we got another owl it'd be exactly the same. Terrible. I'm exchanging this for something else that's not this brand as soon as possible!