BizChair Papasan Bungee Lounge Chair

The chair is rather sturdy, a lot more than I thought it would be. The problem, however, is that it's not comfortable for the back of my legs, causing them to fall asleep, and the back of my head. I guess I'm at that right height to where I'm hitting my head on the metal frame :/ But I can deal with these things using cushioning. The main issue I have is the packaging. It came with a hole in the side of the box, and one of the leg attachment things sticking out and all scuffed up and scratched (pics included). When I buy something ``new``, I want it to be ``perfectly new``, no damage, else that's like a used item whether anyone sat in it or not. So, three stars, unless the Seller can compensate for selling me a damaged chair.