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The Disney Institute

Be Our Guest (10th Anniversary Updated Edition): Perfecting the Art of Customer Service (Revised, Updated) (Hardcover)

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Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. &quot;Be Our Guest&quot; highlights the key processes and best practices that have made Disney a trusted and revered brand around the world for more than 85 years. Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original <em>Be Our Guest</em>, Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations. <em>Be Our Guest </em>highlights the successes many of these companies have achieved, plus the key processes and best practices that have made Disney a trusted and revered brand around the world for more than eighty-five years.

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Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. "Be Our Guest" highlights the key processes and best practices that have made Disney a trusted and revered brand around the world for more than 85 years. Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations. Be Our Guest highlights the successes many of these companies have achieved, plus the key processes and best practices that have made Disney a trusted and revered brand around the world for more than eighty-five years.• Author: The Disney Institute,Theodore Kinni • ISBN:9781423145844 • Format:Hardcover • Publication Date:2011-11-08

Specifications

Language
English
Series Title
Disney Institute Book
Publisher
Disney Publishing
Book Format
Hardcover
Original Languages
English
Number of Pages
224
Author
Theodore Kinni, The Disney Institute
Title
Be Our Guest (Revised and Updated Edition)
ISBN-13
9781423145844
Publication Date
November, 2011
Assembled Product Dimensions (L x W x H)
9.10 x 6.10 x 0.90 Inches
ISBN-10
1423145844

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