I ordered 3 of these in total. The first time I ordered from Novashion was about a 3 weeks ago. I ordered the Lage muzzle (in black) because I have a German Shepard puppy who at the time was 13 weeks old and he barks constantly and my neighbors are upset. Well when I got the large it was big in head part (even after making it as tight as it could go). The snout part was big also but because of the velcro, I was able to tighten it up. Well my puppy got his paws in the straps and was able to take it off and chew it up. So the second time around I decided to buy a Medium and a Large. Well the Medium is way to small (wasn't the measurements as listed on the website) and I needed to send it back for a replacement or refund and the company has been stonewalling me. I've emailed them 2 times (via Walmart.com) with no responses and then I called Walmart to have them reach out to the seller on my behalf. After my phone convo, I received an email from the seller about 2 hours later but I was unable to speak with them because the email stated that they would contact me again using another email. Well I'm still waiting for a response and now I just want a refund as my puppy chewed up the second large just last night because I had to use it until I got a replacement for my Medium muzzle. So I'll take a loss there.
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