Moen S72003ev Paterson Smart Faucet 1.5 GPM Single Hole Pull Down Kitchen Faucet - Spot
Moen S72003ev Paterson Smart Faucet 1.5 GPM Single Hole Pull Down Kitchen Faucet - Spot
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Moen S72003ev Paterson Smart Faucet 1.5 GPM Single Hole Pull Down Kitchen Faucet - Spot

Key item features

  • Moen S72003EV
  • Paterson Collection
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1.8 out of 5 stars
stars18 ratings18 reviews
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Showing 1-3 of 18 reviews

Aug 3, 2020
Colleen1
3 out of 5 stars review

Replacing batteries every 2 months

We bought the Usmart faucet in late April. Since that time we have replaced the batteries two times. We do not even use the no hands feature. It is just my wife and I and we are not even home during the day. My nephew has an older version of this faucet and he has 4 children in the house. He has only replaced his batteries once a year.

Review from moen.com
Helpful?5CL02IHPTMX1454103375
reply from Supplier Response

Hello Colleen1. Thank you for taking the time to review your U By Moen Smart Faucet In Paterson Matte Black, S72003EVBL. We're sorry to hear about your experience with the batteries for your U by Moen Smart Faucet. The batteries for the U by Moen Smart Faucet have a 2 year life expectancy. If you are still experiencing this issue, please contact Moen directly for troubleshooting and technical support.

Oct 17, 2024
Chuck
3 out of 5 stars review

I love the black look and the design.

I love the new faucet, but it doesn't stay connected to my WIFI.

Review from moen.com
Helpful?5CL02IHPTMX1454103375
reply from Moen Plus Support

Hello Chuck and thank you for the feedback you posted on the Moen website. We are sorry to hear about the difficulty you are experiencing with connecting your Moen Paterson Smart Kitchen One-Handle High Arc Pulldown Kitchen Matte Black Faucet to your Wi-Fi. We have sent you an email to get more information so that we can work with you to find a satisfactory warranty resolution.

Jun 8, 2024
Disappointed buyer
2 out of 5 stars review

Do not buy

Just installed, mechanical went smoothly, can't connect smart features. Apparently, the faucet only supports a 2.4g network. I have a google mesh network that does not split out the 2.4 and 5g networks, not googlea fault, bad design of the faucet technology. Do not buy if you have normal everyday tech i.e. a mesh network. Very Disappointed.

Review from moen.com
Helpful?5CL02IHPTMX1454103375
reply from Moen Plus Support

Hello Disappointed buyer. Thank you for your feedback. We are sorry to hear about your experience with connecting your Paterson Smart Kitchen One-Handle High Arc Pulldown Kitchen Matte Black Faucet to your home Wi-Fi. If you are connecting to a mesh router or your 2.4 GHz and 5 GHz networks are named the same, you may need to temporarily disable your 5 GHz network while connecting. Our product specialists would be delighted to assist you with connecting your Smart Faucet. We have sent you an email to get more information so that we can work with you to find a satisfactory warranty resolution.