The pizza oven itself is wonderful. I enjoy the large opening, and I especially love the turning disk to allow all areas of the pizza to cook evenly. The height is nice for me (I am 5'4") so I am not bending over trying to look in, hold the pizza peel, and turn the pizza. I appreciate the sturdy wheels with locks, and the ability to plug in the oven if I wanted to do so, although I have chosen to use the battery pack. The pizza peel holder is a very nice addition. I love that it can hold the peel so I don't have to store it in doors, and as a left handed person, I certainly appreciate the flexibility of being able to move the holder to either side of the stand. The oven cooks great, and we are making some fabulous pizzas, jalapeno poppers, and steak!
However,...the instructions are terrible!!! There are many holes in the instructions that create the possibility of having to take apart and redo in several areas. The pictures are simply not sufficient as to tell what directions pieces should face, etc. As a farm girl, I am really good with tools, so this was NOT the issue. Two different parts of my oven stand were bent (and seemed less sturdy than I would have expected), but I was able to rebend them almost back to their original shapes. I also was missing eight crucial bolts, so I had to go to my local building supply store to buy my own. I know I could have contacted Blackstone customer service, but that would have taken much longer to get the bolts than simply going to buy them myself. I am also having an issue with lighting the oven. It simply won't light itself. I am having to do it manually ever time. When I contacted Blackstone customer service, they suggested I do several things; however, I have already tried all those options, and it still won't light. I responded as such to them, and I have not heard back with any helpful or further options.
