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Paperback, Univ of Chicago Pr, 2014, ISBN13 9781447316145, ISBN10 1447316142
Personalization has become a social policy buzzword in the twenty-first century as many organizations move steadily away from one-size-fits-all models of service. In this provocative book, Peter Beresford is joined by other top academics to challenge the personalization agenda. Although critical of one-size-fits-all approaches, they contend that personalization turns service users into consumers who are shopping in a care market. This does not facilitate better attunement to user needs, they argue, but an increased commodification of care that actually channels large profits toward a decreasing number of providers at the expense of service quality. A timely debate in an era when public programs are deeply embattled, "Personalization" is a careful work of critical policy assessment.
|Number of Pages:||88|
|Series Title:||Critical and Radical Debates in Social Work|
|Publisher:||Univ of Chicago Pr|
|Publication Date:||April, 2014|
|Assembled Product Dimensions (L x W x H):||5.00 x 7.75 x 0.25 Inches|
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