I have used these product care plans in the past a couple of times for different items. They don't just replace it when it stops working but also if the quality deteriorates. They do NOT replace accidental damages so please keep that in mind. If the most likely thing to happen to your product is the kids or the dog knocking it on the floor or your wife throwing it out the window... this care plan will not help you. Works excellent as advertised and good customer service.