Warranty information
Last Updated: Aug 31, 2023 At Choolip, we are committed to ensuring that both you and your beloved pets are completely satisfied with our products. We take immense pride in the quality of our products and the happiness they bring to your furry family members. If for any reason you are not entirely pleased with your purchase, we have designed our return policy to make the process as smooth and pawsitive as possible. 1. Satisfaction Guarantee: We want tails wagging and purrs echoing with delight. If you or your pets aren't thrilled with your Choolip pet treats, we encourage you to contact us within 14 days of your purchase. We're here to ensure your pets' happiness, and we'll do our best to make things right. 2. Eligibility: To be eligible for a return, your purchase must be made directly through the Choolip official website or authorized retailers. Products purchased through third-party sellers do not qualify for returns under this policy. 3. How to Initiate a Return: To initiate a return, please reach out to our friendly Customer Care team via email at support@choolip.com. Kindly provide your order number, the reason for the return, and any relevant details, such as photos or videos. Our team will guide you through the process and provide you with the necessary instructions. 4. Return Conditions: - Returns must be requested within 14 days of the original purchase date. - The product must be in its original, unopened, and unused condition. - All original packaging, labels, and tags must be intact. - Proof of purchase (order number and date) is required. - Returns are subject to inspection and approval by our quality control team. 5. Return Process: Once your return is approved, you will be provided with instructions on how to send the product back to us. You will be responsible for the cost of shipping the product to our designated return address. 6. Refund or Exchange: Upon receiving and inspecting the returned product, we will process your refund or exchange as per your preference. Refunds will be issued to the original payment method used during the purchase. 7. Exceptions: Certain items, such as limited-time or seasonal products, may not be eligible for returns. Please contact our Customer Care team for specific information. 8. Contact Us: If you have any questions or concerns about our return policy, please don't hesitate to reach out to our Customer Care team at any time. We are here to assist you and ensure that your experience with Choolip is nothing short of delightful. Thank you for choosing Choolip Pet Treats to be a part of your pets' joy-filled journey. Together, let's continue to spread pet happiness, pawsitively! Warmly, The Choolip Team
Please be aware that the warranty terms on items offered for sale by third party Marketplace sellers may differ from those displayed in this section (if any). To confirm warranty terms on an item offered for sale by a third party Marketplace seller, please use the 'Contact seller' feature on the third party Marketplace seller's information page and request the item's warranty terms prior to purchase.
