2-Year Accidental Damage Protection Plan for Refurbished Mobile Phones $300 - $399.99

2-Year Accidental Damage Protection Plan for Refurbished Mobile Phones $300 - $399.99

About this item

Protect your phone from drops and spills!Our Plan protects from accidental drops and spills. Plus, the Mobile Security app also protects your phone from viruses.
$114.00
$114.00
Email Delivery
During checkout, we’ll ask for your recipient’s email. Your item will be emailed shortly after your order is processed.
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Email Delivery, shipping not available

Email Delivery

During checkout, we'll ask for your recipient's email. Your item will be emailed shortly after your order is processed.

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Sold by Walmart

Delivery by email

 

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This item will be delivered via email. Simply add it to your cart like a regular item. During checkout, you'll be asked for an email address where you'd like this item sent. After you make your purchase, it will be emailed to you shortly after your order is processed.

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Pickup

This item is not available for pickup or at any of the Walmarts within 50 miles of your location.
Email Delivery, shipping not available

Email Delivery

During checkout, we'll ask for your recipient's email. Your item will be emailed shortly after your order is processed.

Pickup not available
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About this item

Important Made in USA Origin Disclaimer: For certain items sold by Walmart on Walmart.com, the displayed country of origin information may not be accurate or consistent with manufacturer information. For updated, accurate country of origin data, it is recommended that you rely on product packaging or manufacturer information.

Protect your phone from drops and spills!
Our Plan protects from accidental drops and spills. Plus, the Mobile Security app also protects your phone from viruses.

About this item

Important Made in USA Origin Disclaimer: For certain items sold by Walmart on Walmart.com, the displayed country of origin information may not be accurate or consistent with manufacturer information. For updated, accurate country of origin data, it is recommended that you rely on product packaging or manufacturer information.


Protect your phone from drops and spills!
Our Plan protects from accidental drops and spills. Plus, the Mobile Security app also protects your phone from viruses.


2-Year Protection Plan for Refurbished Mobile Phones $300 - $399.99

Get long-term peace of mind for your refurbished phone with a Mobile Care Plan. Our Plan protects your Mobile Phone for two (2) years from the date of purchase, and covers Accidental Damage from Handling so your phone is protected from drops, spills and cracked screens. If your phone has a covered failure during the Plan's term, we'll replace it. A $49 service fee applies to each claim.
2 years of protection for your refurbished phone begins on your date of purchase.

Learn more about our Mobile Care Plans

We enhance and extend the manufacturer's warranty.*


Our Mobile Care Plan provides more coverage than the manufacturer's warranty, such as failures due to:

  • Accidental Damage from Handling: your phone is protected from drops, spills and cracked screens.
  • Display or touchscreen damage: dead pixels, lines in the display, or an unresponsive touchscreen.
  • Antenna failure: if your phone doesn't get a signal when other phones can, it may be an antenna problem.
  • Mechanical or electrical failures, even from normal wear and tear.

This Plan provides 2 years of coverage from the date of purchase.

Your Mobile Care Plan also includes:

    Quick Replacement. Get reconnected quickly with next-day shipping in most cases.

    Mobile Security App. Protect your phone, photos, contacts and videos with the Mobile Security app. See the Learn More link above for details and important terms about the app.

    Transferable Coverage. If you sell your phone or give it to someone as a gift, your Mobile Care Plan and all of its benefits are fully transferable to the new owner at no additional cost, so it maintains its value.

Accidents happen. Take comfort knowing that your phone is protected from accidental drops, spills and cracked screens from day one.

How the Plan works:

  • Add the Mobile Care Plan to your shopping cart.
  • Within two (2) business days, you will receive an email with Plan details. If you do not receive this email, simply call 1-877-968-6391 with your order number to have it sent again.
  • If you need to make a claim, call us 24 / 7 / 365 at 1-877-968-6391. Just have your order and Plan confirmation emails handy when you call.
  • A $49 service fee applies to each claim.
  • Your phone is covered on your date of purchase.

Important information:
  • Products need to be purchased from either Walmart.com or a Walmart store.
  • You can purchase a Care Plan for any eligible product up to 30 days after purchase, as long as you have the original Walmart product receipt.
  • If you have a claim, we may provide you with a new or refurbished phone with similar features and functionality or with a gift card for the original purchase price (including tax).

*Limitations and exclusions apply. See Terms and Conditions for complete program details.

Specifications

Condition: Refurbished
Manufacturer Part Number: R24X400MOBC
Model: R24X400MOBC
Brand: National
Assembled Product Dimensions (L x W x H): 1.00 x 1.00 x 1.00 Inches
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Customer Q&A

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Questions & Answers 128 questions
1-3 of 128 questions

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DOES THIS PHONE COME WITH A BATTERY?? IF NOT WHY??? AND IF NOT WHERE DO I PURHASE ONE AND HOW MUCH IS THE BATTRY?
by JAMES CANADA 12/21/2012
11 answers
  • A. To the best of my knowledge, all new cellular phones come with a battery and phone charger.
    by fixerbob9/7/2015
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  • A. yes--a very nice one
    by baytyme7/23/2016
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  • A. yes the phone comes with a battery.
    by rosiethebird127/2/2015
    Was this answer helpful? (1) (0)
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  • A. Yes, James this phone does come with a battery.
    by squookie7/2/2015
    Was this answer helpful? (1) (0)
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  • A. It comes with a battery. If you need a new one at any time I don't know where in town to get one, you would probably contact straight talk to send you one.
    by blondi5597/2/2015
    Was this answer helpful? (1) (0)
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  • A. Yes it has ever thing with it. Included a Battery and Charger
    by Gool7/2/2015
    Was this answer helpful? (1) (0)
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  • A. When have you ever bought a phone without a battery? It comes with earbuds and a charger as well.
    by Elidommom7/2/2015
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  • A. YES
    by rgr4637/2/2015
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  • A. YES THIS PHONE COMES WITH A BATTERY
    by SALLY047/2/2015
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  • A. Yes it comes with a battery.
    by LostJim7/2/2015
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by Annie 11/21/2012
7 answers
  • A. Nope then you should be covered. If you have any problems with the phone within 2 years just contact the phone number you have for the protection plan.
    by chrishe1233/12/2016
    Was this answer helpful? (5) (4)
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  • A. There should be details on the receipt about registering your product online. That needs to be done in order for the phone to be covered.
    by ARFiles3/12/2016
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  • A. Is there?
    by Supercalifragilistiz8/9/2015
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  • A. There are no gotchas. they usually send you a gift card for the price that you paid for the phone. You can then purchase any phone that you want too.
    by Tiredoldhag196710/15/2016
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  • A. No
    by eyem4reel10/27/2015
    Was this answer helpful? (2) (1)
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  • A. Keep your receipt. You need it when you send it in to verify coverage.
    by boing8/9/2015
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  • A. no
    by Meyers0611/11/2015
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1-3 of 128 questions See all
1-3 of 128 questions

Customer Reviews

Customer Reviews | 199 reviews | 4.4 out of 5

4.5 stars

199 reviews | 4.4 out of 5

4.5 stars

199 reviews | 4.4 out of 5

92%
Would recommend to a friend
5 stars
147
4 stars
23
3 stars
13
2 stars
3
1 stars
13
1-5 of 161 total reviews
92%
Would recommend to a friend

Age

Gender

Accidental Dam. Protection Keeps Me Shopping Here!
9/16/2013

Customer review by An anonymous customer

5.0 stars 9/16/2013 by An anonymous customer
by An anonymous customer
Verified purchaser
Verified purchaser
Customer has been confirmed to have purchased the item from Walmart.

So, just these protection plans are the reason I buy my electronics (phones, tablets, computers) from Walmart... Walmart is inexpensive and allow you to insure your products. The only downside is that theft and lost is not often covered by these plans (and also other competitor plans). The only competitors I really look at are Best Buy and I believe Office Depot have similar protection plans. I don't find Fry's Performance Plans to be comparable, I believe it is not an "accidental damage" plan... they tried to refuse a covered item because the case warped open on a laptop I had -- but I told them over 4 years of usage, this is "NORMAL USE" and they honored a dead device -- which is their plan's concept, can you *use it* does it give you performance; Walmart and other venders are accidental, which is much better...

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An anonymous customer
Renton, WA
Would recommend to a friend? Yes
Age:35 - 44
Ownership:2 - 7 weeks
Gender:Male
Usage:Every day
Verified purchaser
Verified purchaser
Customer has been confirmed to have purchased the item from Walmart.
Walmart's Web site makes it hard to find
1/17/2014

Customer review by SBA1950

4.0 stars 1/17/2014 by SBA1950
by SBA1950
Verified purchaser
Verified purchaser
Customer has been confirmed to have purchased the item from Walmart.

1. The link on the page with the cell phone, Samsung Galaxy SIII, is for cell phones that sell for up to $199. The SIII has been sold for $299-$399. If you go to the link, you see it is the wrong plan, but that page does not give you a link to all plans. 2. Unlike almost all service plans or contracts, this one requires a $49.95 payment if you have to return the phone for service. I have been told by a Walmart associate that has worked in the cell phone department for over 5 years that they have had good experiences with this plan and on the lower priced Straight Talk phones, the customer normally just gets a gift card in a few days so they can buy another phone. You will normally know in less than 48 hours what action they are going to take, thus you can get a new phone that day and use the gift card for groceries or whatever. This is one reason that on the phones that accept the optional SD card ( $9.95), it should be used from day one to store the address book, photos and videos.

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SBA1950
Cherokee Village, Arkansas
Would recommend to a friend? Yes
Age:55 - 64
Ownership:2 - 7 weeks
Gender:Female
Usage:Never
Verified purchaser
Verified purchaser
Customer has been confirmed to have purchased the item from Walmart.
NO MORE BUSINESS FROM ME!!!!!
5/25/2016

Customer review by DisappointedToSayTheLeast

1.0 stars 5/25/2016 by DisappointedToSayTheLeast
by DisappointedToSayTheLeast

This sounded like such a great deal! HOWEVER, I was told, by three different reps when calling in before I shipped out my damaged phone, that AS SOON as they see that UPS scanned my damaged phone and it is on it's way, they will send out my replacement phone. THREE representatives told me that. UNTIL I finally shipped my damaged phone (and made arrangements to not have a phone for 2 days) and called back to make sure they saw UPS had scanned it, and now they are telling me that it will be longer, possibly 5 business days!?!?!?!? At first I was told (by two reps and a supervisor) that this was for a completely "random" verification process that they do every now and then, but when I talked to the final person (in a long line of representatives, supervisors, etc.), she told me that it wasn't random, but it's what they do for ALL CELL PHONES? I asked if there was any way to get this faster, since I was told the wrong thing several times, and the answer is NO? "That's just the way our company works" I was told. I have never been so angry at a company in all my life, nor am I a "complainer" about how I've been treated, but I just had to make an exception for these people. So I'd say make sure you read all the fine print, etc, very carefully, but even then, these people will STILL tell you to your "ear" the wrong information several times over. I could go on and on, but I guess I'll leave it at that. I'm extremely disappointed that not one person cared to try to make this right.

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DisappointedToSayTheLeast
Would recommend to a friend? No
Worth it for electronics!
2/22/2014

Customer review by BabyCici

5.0 stars 2/22/2014 by BabyCici
by BabyCici
Verified purchaser
Verified purchaser
Customer has been confirmed to have purchased the item from Walmart.

My cell phone died just after my warranty expired. I filled out the claim information anyway. To my delight, my warranty was honored and I was sent a reimbursement to buy a new phone. How wonderful! I couldn't be more happy or grateful!

Was this review helpful? (18) (1)
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BabyCici
Polson, MT
Would recommend to a friend? Yes
Age:35 - 44
Gender:Female
Verified purchaser
Verified purchaser
Customer has been confirmed to have purchased the item from Walmart.
Slowest Customer Service Response of All Time
10/24/2014

Customer review by CEllenB

1.0 stars 10/24/2014 by CEllenB
by CEllenB

It took 4 and a half weeks from the day I called to to the day I received my check to go purchase a new phone, because they did not have my phone in stock. It took 10 days for them to notify me that they needed me to send them a copy of my receipt, even though I had called and talked to several associates. It took 11 days from the day a mailing label was issued to the day I received it in the mail from UPS, in order for me to mail my phone to them. It took a week for them to receive and process my phone. It took 10 days for them to issue a check and mail it to me, and for me to receive the check. One associate said they would credit my account, and another later said that they cannot credit your account because they do not have banking services. They kept the entire amount for the two-year plan, even though this happened within the first year. And, when I bought the plan, they gave me the wrong plan brochure (you should get the blue Mobile Care Plan, not the green one) and did not tell me there is a replacement fee each time you get your phone replaced. There was one very helpful woman named Susan at the Plan Call Center. Everyone else followed a script, did not even try to help, some were short, and all except Susan simply said there is nothing they could do. As long as you know it may take over a month to get your precious $600 phone replaced, and they will do absolutely nothing to speed up the process, go for it.

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CEllenB
Would recommend to a friend? No
1-5 of 161 total reviews See all
1-5 of 161 reviews

Customer Reviews | 199 reviews | 4.4 out of 5

Customer Reviews

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Policies & Plans

See any care plans, options and policies that may be associated with this product.

Warranty Plan

Walmart Product Care Plans
A limited product warranty is included free for most items. With an optional Walmart Care Plan you can enhance the manufacturer's coverage from the date of purchase. Walmart Product Care Plans cover 100% of the cost for repair or replacement, including shipping charges for the exchange.

We'll show you Care Plan options and pricing at checkout if applicable, or go to www.walmart.com/careplans for more information.

Product warranty:  24 See details

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