I signed up and made my formula order and it included a free gift. Shipped to my mom's house because I was staying with her during the initial part of my maternity leave. 3 weeks later, still no package. Called and was told they needed to confirm my shipping address b/c it was different than my billing address. I confirmed that exactly what I had previously entered online was, indeed, the corrrct shipping address (Seriously). I asked them why they hadn't called sooner. They said they emailed me and didn't I receive it (I'm a professional on maternity leave-I habe 700+ emails right now). I explained that a call would've been better as I have many emails and I don't check every day because I'm on maternity leave. So I wait 2 more weeks; still no package. By now, I've bought the formula off Amazon.com. I called Gerber again; this time they hadn't shipped b/c they said the free gift accompanying my order was on backorder (seriously?!). I asked them to kindly ship NOW. They did. Package arrived a week later with no free gift as promised, not even an alternate fee gift, no coupons, not even a note apologizing for the delay. Unbelievable.