To make sure you get your items as soon as possible, we start processing right away so we cannot change any details associated with your order.
If you need to change anything on your order you can attempt to cancel your order while it's in a Processing status and place a new order, but once it moves to Shipped, the order can't be canceled.
Use these steps to see if the item or order is still in a Processing status and request a cancellation.
- In the upper-right corner of any Walmart.com page, click the Account icon.
- Select Track Order.
- Enter the email address used to place the order and the order number shown on your order confirmation email.
- Click Cancel next to the item you wish to attempt to cancel.
- If you do not see a Cancel button or the order is too far along to cancel, you may refuse the delivery or return the items after they arrive. Learn more about our return policy to start a return.
You may request to cancel without contacting Customer Care. We can't guarantee that an order or item can be canceled, but we'll always do our best to make it happen.
If the order or item is too far along to cancel, most items can be returned. Learn more about our return policy or contact Customer Care below to start a return.
If you placed an order for store pickup and want to add or change who can pick it up, you can add a pickup person.