Help & customer support

We offer Walmart+ free for the first 30 days. There are no charges for the first 30 days of the trial. Once the trial ends, we’ll renew your membership and charge you for the selected plan. See Walmart+ Membership for plans and pricing.

Walmart+ Payment Methods

You must use a credit/debit card or PayPal to sign up for Walmart+.

Updating Walmart+ Payment Method

To update your payment method:

1. Sign into your Walmart account.
2. Select Walmart+.
3. Select Manage Membership.
4. Select the arrow by Payments & Billing.
5. Select Change by Current payment method.
   

Failed Payment Method Reminder

A few days before your selected payment method will be charged for your current monthly or annual term, we’ll check to see if your selected payment method can be charged (for instance, by checking to confirm the payment method has sufficient funds for the expected charge, or that it hasn't expired). If there’s a problem, we may show you a message on the Walmart.com website or Walmart app, or via email, text, and/or push notification, asking you to select a new payment method to ensure continuous access to your Walmart+ benefits.

Providing a valid payment method will prevent your Walmart+ membership from expiring.

Change Billing Date

You can change the billing date of your Walmart+ and InHome membership. If you change your Walmart+ billing date, your InHome billing date changes, too.

When can’t I change my billing date?

• During a trial period
• Within 48 hours before your current billing date
• If you've already updated it five times in a 12-month rolling period
• If your InHome bill date is currently different from your Walmart+ membership bill date
  • Go to Manage Membership to see your bill dates
• If you have Paramount+ Premium through Walmart+

To Change Your Billing Date

1. Sign into your Walmart account.
2. Select Walmart+.
3. Select Manage Membership.
4. Select Manage beside Walmart+ Plan.
5. Select Change next to Change billing date.
6. Choose the new payment date.
7. Select Continue.
8. Review changes.
9. Select Confirm.
   

Billing Date Change - Examples

Monthly Membership

• Current billing date: 15^th of the month
• New billing date: 2^nd of the month
• The amount you'll pay on the 2nd (new date) will reflect the monthly cost plus the amount from the 15^th (current date) to the 2^nd (new date) of next month.
• All bills after this change would be on the 2^nd of the month unless you request a new date.
• If you select a date from the 29^th to the 31^st, for months that do not have a date in that range, you will see a charge on the last day of that calendar month.

Annual Membership

• Current billing date: January 15
• New billing date: May 4
• Choose a date up to 364 days ahead of the current billing date.
• The amount you'll pay on May 4th will reflect the annual cost plus the amount for the days between the current billing date (January 15) and the new billing date (May 4).
• All bills after this will be on May 4 unless you request a new date.

You can change your billing date up to five times in a 12-month rolling period if you are on a monthly or annual plan.

You can change your billing date on the Manage Membership page up to 48 hours before your upcoming billing date.

Walmart+ Charges

When you sign up for Walmart+ and InHome, or Paramount+ Premium, you'll see separate charges on your bank statement. After the first charge, all future charges will appear on or after your membership renewal date. On or after your billing date, we authorize a payment for these plans, and your bank places a hold on that amount to make sure there are enough funds. This will show as a pending charge on your bank account until it is posted.

Examples of Walmart+ Charges

• Walmart+ Base Plan Example: "WMT PLUS JAN 2024"
• Plus Up Example: "WPLUS PREM Jan 2024"

Unrecognized Walmart+ Charges

You may have a compromised card if you don't recognize Walmart+ charges on your credit/debit card. Use the Chat with us button to get immediate help. When prompted, type Unauthorized Charges in the chat window. See Account Security and Unrecognized Charges or Orders for more information. 

Walmart+ Refund Policy

We’re not able to offer refunds on Walmart+. See the Walmart+ Terms of Use for more information.