e-MALL

Hello Csaba! Dear Madam/Sir, First and foremost, we sincerely apologize for the delay in your order and the inconvenience it has caused you. We fully understand how frustrating this situation must have been. We want to clarify that immediate action was taken on our part to address the issue as soon as it was brought to our attention. Unfortunately, the delay was due to circumstances beyond our control, specifically with the shipping carrier. As soon as we were made aware of the delay, we reached out to you to resolve the situation, but we did not receive a response. We adhere strictly to Walmart's policies, including responding to customer inquiries within 48 hours. In your case, we made every effort to communicate with you promptly. Therefore, we believe the review you left may not fully reflect the efforts we made to address the issue. We kindly ask you to reconsider your review, as we always strive to ensure customer satisfaction and would greatly appreciate the opportunity to make this right. Thank you for your guidance, kindness and understanding, and please know that we are here to assist you in any way possible to ensure a better experience moving forward. Best regards,