In order to mitigate theft and other fraudulent activity, newly purchased devices are “locked” to work exclusively on the Verizon network. We have separate device unlocking policies that cover postpay and prepaid devices, as well as special rules for deployed military personnel.
“Unlocking” a device refers only to disabling software that would prevent a consumer from attempting to activate a device designed for one carrier’s network on another carrier’s network. Due to differing technologies, an unlocked Verizon Wireless device may not work - or may experience limited functionality - on another carrier’s network.
Postpay Device Unlocking Policy
Devices that you purchase from Verizon are locked for 60 days after purchase. Devices that you purchase from our retail partners are locked for 60 days after activation. After 60 days, we will automatically remove the lock. Following the 60 day lock period, we do not lock our phones at any time.
Prepaid Device Unlocking Policy
Devices that you purchase from Verizon and certain devices purchased from our retail partners are locked for 60 days after activation. After 60 days, we will automatically remove the lock. Following the 60 day lock period following device purchase, we do not lock our phones at any time. If you purchase a 4G Phone-in-a-Box from our retail partners, you should review the back of the box to determine the lock period applicable to that device.
Unlocking Policy for Deployed Military Personnel
If you are a Verizon Wireless customer in the military and receive relocation orders outside of the Verizon Coverage Area, we will unlock your device at your request, even during the 60-day-lock period following the purchase of your device. Effective Date: July 23, 2019
Mix and Match Legal Copy (aka Post Paid Plans)
4G LTE. During times of congestion, your data may be temporarily slower than other traffic (only after 25 GB/mo on Play More Unlimited, 50 GB/mo on Do More Unlimited and 75 GB/mo on Get More Unlimited). Domestic data roaming at 2G speeds; int’l data reduced to 2G speeds after 512 MB/day. If more than 50% of your talk, text or data usage in a 60-day period is in Canada or Mexico, use of those services in those countries may be removed or limited. Do More Unlimited and Get More Unlimited include 500 GB of Verizon Cloud Storage. Video Streaming is HD on smartphones (SD on Start Unlimited and Do More Unlimited).
Companion Plan Access 5G Ultra Wideband (UWB) for Moto Mod: One Moto Mod per Motorola z3 which must be active on an Unlimited Plan. Customer must be in a 5G UWB coverage area for 5G service. 4G LTE only. During times of congestion, your data may be temporarily slower than other traffic after 15 GB/line/mo. Not available for machine–to–machine services. Mobile Hotspot/tethering reduced to speeds up to 600 Kbps after 15 GB/month. Domestic data roaming at 2G speeds; int'l data reduced to 2G speeds after 512 MB/day) on compatible 4G World devices. If more than 50% of your talk, text or data usage in a 60–day period is international, use of those services in countries outside of the U.S. may be removed or limited. Video streaming is HD.
The New Verizon Plan – (e.g., S, M, L) See your plan details for features and add-ons. Data Overage $15/GB. 5G HomeTypical download speeds around 300 Mbps and, depending on location, max speeds up to 940 Mbps. Typical upload speeds around 50 Mbps. 4G LTE backup.
If your plan is not listed above, log into My Verizon to see your plan details.
Coverage Map available at www.vzw.com
International Calling & Roaming
You can call some international destinations using 10–digit direct dialing, and can also make or receive calls while traveling internationally. Visit for plans and pricing.
$1.99 per month per number.
Save 50% on the activation/ upgrade fee when you buy through vzw.com or My Verizon App.
Activation Fee: $40, but just $20 when you buy through VZW.com or My Verizon App. ($40 for two–year contracts). (No Activation Fee for 5G Home.)
Upgrade Fee: $40, but just $20 when you buy through VZW.com or My Verizon App. ($40 for two–year contracts). (No Upgrade Fee for 5G Home.)
Business customers that have a Major Account Agreement with Verizon Wireless should check their Agreement for any applicable Activation or Upgrade Fee.
Minimum Contract Term
Each line requires a month-to-month or two-year contract.
Early Termination Fees
If you agree to a contract that results in a 2-year service agreement, the early termination fee is up to $175, or up to $350 if your contract term results from your purchase of an advanced device. Business customers that have a Major Account Agreement with Verizon Wireless should check their Agreement for any applicable early termination fee.
Taxes, Surcharges and Fees
The market you're in determines taxes, surcharges and fees, such as E911 and gross receipt charges. As of February 1, 2019, they can add between 6% and 37% to your standard monthly access and other charges. (Excludes 5G Home) Monthly Federal Universal Service (20% of the interstate and international telecom charges, as of January 1, 2019; varies quarterly based on FCC rate), Regulatory (17 cents per voice line, 2 cents per data only line) and Administrative ($1.23 per voice line, 6 cents per data only line) charges are Verizon Wireless charges, not taxes, and are subject to change. For more details on these charges, call 1-888-684-1888.
Unlimited Anytime Minutes
Unlimited Anytime Minutes are for direct dialed, uninterrupted live dialogue between two individuals. Broadcasts, chat and party lines, auto-dialed calls, telemarketing and similar services are prohibited.
Applies when sending and receiving (i) Text, Picture, and Video Messages with Verizon Wireless and non-Verizon Wireless customers in the United States; (ii) Text, Picture, and Video Messages sent via email; (iii) Instant Messages; and (iv) Text, Picture, and Video Messages sent to or received from other countries while you are in the United States. Premium Messaging programs not included.
Notice Regarding Transmission of Wireless Emergency Alerts (Commercial Mobile Alert Service)
Verizon Wireless has chosen to offer wireless emergency alerts within portions of its service area as defined by the terms and conditions of its service agreement, on wireless emergency alert capable devices. There is no additional charge for these wireless emergency alerts. Wireless emergency alerts may not be available on all devices or in the entire service area, or if a subscriber is outside of the Verizon Wireless service area. For details on the availability of this service and wireless emergency alert capable devices, please ask a sales representative, or go to www.verizonwireless.com/support/govalerts.
Verizon Wireless charges you for all data and content sent or received using our network (including any network overhead and/or Internet Protocol overhead associated with content sent or received) as well as resolution of Internet Protocol addresses from domain names. Sending or receiving data using a virtual private network (VPN) involves additional VPN overhead for which you will be charged. Please note that certain applications or widgets periodically send and receive data in the background, without any action by the user, and you will be billed for such data use.
Applications may automatically re-initiate data sessions without your pressing or clicking the SEND, connect or Enter button. Data sessions automatically terminate after 24 hours. A data session is inactive when no data is being transferred. Data sessions may seem inactive while data is actively being transferred, or may seem active when the data is actually cached and data is not being transferred. If you have a Data Only plan and use voice service, domestic voice calls will be billed at $0.25/minute.
Data transfer amounts will vary based on application. If you download an audio or video file, the file may be downloaded in sections or in its entirety; data charged will apply to the portion downloaded, regardless of whether you listen to or watch all of it. You may access and monitor your own data usage during a particular billing period, including during the Return Period, by accessing My Verizon online or by contacting Customer Service.
Data Services: Permitted Uses. You can use our Data Services for accessing the Internet and for such uses as: (i) Internet browsing; (ii) email; (iii) intranet access (including accessing corporate intranets, email and individual productivity applications made available by your company); (iv) uploading, downloading and streaming of audio, video and games; and (v) Voice over Internet Protocol (VoIP).
Data Services: Prohibited Uses. You may not use our Data Services for illegal purposes or purposes that infringe upon others' intellectual property rights, or in a manner that interferes with other users' service; that violates trade and economic sanctions and prohibitions as promulgated by the departments of Commerce, Treasury or any other U.S. government agency; that interferes with the network's ability to fairly allocate capacity among users. Examples of prohibited usage include: (i) server devices or host computer applications that are broadcast to multiple servers or recipients such that they could enable "bots" or similar routines (as set forth in more detail in (ii) below) or otherwise degrade network capacity or functionality; (ii) "auto–responders," "cancel–bots," or similar automated or manual routines that generate amounts of net traffic that could disrupt net user groups or e–mail use by others; (iii) generating "spam" or unsolicited commercial or bulk e–mail (or activities that facilitate the dissemination of such e–mail); (iv) any activity that adversely affects the ability of other users or systems to use either Verizon Wireless' services or the Internet–based resources of others, including the generation or dissemination of viruses, malware, or "denial of service" attacks; (v) accessing, or attempting to access without authority, the information, accounts or devices of others, or to penetrate, or attempt to penetrate, Verizon Wireless' or another entity's network or systems; or (vi) running software or other devices that maintain continuous active Internet connections when a computer's connection would otherwise be idle, or "keep alive" functions, unless they adhere to Verizon Wireless' requirements for such usage, which may be changed from time to time.
We further reserve the right to take measures to protect our network and other users from harm, compromised capacity or degradation in performance. These measures may impact your service, and we reserve the right to deny, modify or terminate service, with or without notice, to anyone we believe is using Data Plans or Features in a manner that adversely impacts our network.
We may monitor your compliance, or the compliance of other subscribers, with these terms and conditions, but we will not monitor the content of your communications except as otherwise expressly permitted or required by law. See www.verizonwireless.com/privacy.
5G Ultra Wideband Service available in select locations and requires a 5G capable device. Uploads are initially over 4G LTE, but will not count towards your 4G LTE premium data allowance.
4K capable device required for HD-quality video streaming. A $10/month value. A $10/month charge and credit will appear on your bill.
Military Legal Disclosure
For eligible military, approved documents required. Plus taxes and fees. With Auto Pay.. $35/line/mo for 4 lines on Start Unlimited, less $20 account discount. Auto Pay (checks, home banking or debit card only) & paper –free billing req’d. In times of congestion your data may be temporarily slower than other traffic.
Verizon Up Legal Disclosure
Join Verizon Up and prepare to get rewarded every single month. Look out for cool stuff like apparel, tech and food—sometimes dropping weekly, even daily. Plus, we’ve got freakout-worthy concert and sports experiences coming your way. All in the My Verizon app.
Get used to be rewarded. Monthly. Weekly. Even daily.
Join for free, then grab a reward every month. On top of that, enjoy Bonus Rewards and local offers – extras & discounts you can snag anytime, anywhere. Just keep checking back to see what’s new.
How do I find Verizon Up?
In the My Verizon app.
- Open the app.
- Tap the 3-line navigation icon in the upper left corner of your device.
- Tap Verizon Up.
If you can't find Verizon Up, then download or upgrade to the latest version of the My Verizon app:
- Apple® iOS