The only issue I had with this purchase is that the TV appeared to have been a previously purchased TV and restocked back on the shelf. The box itself was beat up with the open flap retaped back on. The packaging inside and the clear plastic on the TV was disorganized and was not cleanly put back together. All parts were there and were in good condition, and inspection of the TV showed no scratches or dents, so I decided to keep it.\n\nOne of the reasons I ordered online was get a brand new unopened TV because most Walmarts here, you cannot find the item not opened or restocked. I won't order something like this over the internet again.\n\nBut the TV works well and I am happy with it. It's got great clarity.