I got this phone because Verizon no longer makes a decent QWERTY keyboard phone, so I had to upgrade. The Droid RAZR M is my first smart phone, but I am pretty tech-savvy. I was considering this among the iPhone and all of the other Droid phones, and decided on this one. There weren't many in-depth reviews online (and none on Walmart.com) so I decided to change that. Sorry for the length, I want to be as thorough and helpful as possible.
Ease of Use: *****
Visual Appeal: *****
Processing Speed: *****
Great Battey Life
Ridiculous amount of Apps, mostly free
4G LTE (For Verizon, not sure about others)
Kevlar Back/Gorilla Glass front
Camera is.....less than ideal
Accessories are hard to find
Off brand chargers cause issues with touch screen
Customer Service was HORRIBLE
Key Points in detail:
-Android 4.0 Processor: You can read more about this elsewhere. I wouldn't say anything you wouldn't hear straight from Android. All I know is that Android 4.0 makes this phone so much easier to use than older platforms of Droid that I tested in the store.
-Great Battery Life: the phone has SmartActions, where it will conserve your battery life based on the time of day, your location, what apps you're using, etc. It also starts out with a very nice battery, which just adds to the value.
-AMOLED Screen: the colors are BEAUTIFUL. I really enjoy how crisp and clear everything is.
-Size: it is much smaller than most of the other Droid phones, specifically the Droid RAZR MAXX and Droid Incredible. This can be good or bad, depending on your expectation, but I would recommend going to your local carrier to look at the phone in person. You should be able to compare all your options side by side, which really helps the decision process.
-SmartActions: like I mentioned above, this phone has a SmartActions app, which can change the settings of your phone based on time of day, what you put in your calendar, GPS location, Wifi network, Bluetooth Connection, how low your battery is, and much, much more. This has many different functions that you are going have to mess with in person, because I am not going to list them all. I use this every day, it is very helpful, and something I look forward to getting familiar with.
-4G LTE: this phone is very fast. I do not use data much (I am usually connected to Wifi and I only have 2GB/mo) but the few times I have used it, the page has loaded in seconds. I needed turn by turn directions while I was sitting at a stop light, and it loaded in about 10 seconds, and got me where I needed to go.
-Kevlar Backing/Gorilla Glass: This phone is very sturdy. I have read many reviews about people going without a case and screen protector and never having problems. The exterior design is very scratch resistant, and tough. Rugged build, sleek look. Very pleased.
(I did order a case and screen protector through Amazon. Better to have and not need, than need and not have.)
I purchased this phone for 79.99 (with a new 2yr activation) and I also received a 100$ giftcard for buying this phone on Cyber Monday. So I would say it was a pretty great value.
The only problems I have found are this:
- Camera: The camera is pretty bad, relative to a lot of other smart phones. The front takes pretty fuzzy pictures, and the back is somewhat of an improvement, but not much. One difference between this and the Droid MAXX is that this has a plastic cover over the lens, whereas the Droid MAXX has a glass lens. Plastic shows more smudges/fingerprints, and is just overall less clear. I am not much of a photo taker, and I knew this issue going into it, so this doesn't bother me. If you plan on taking a ton of pictures, I would hesitate to purchase this phone. It'll get the job done, but it won't be crystal clear.
-Accessories: There aren't very many accessories for this phone, at least that I can find. On Walmart.com, I have seen maybe 5 cases and 2 sets of screen protectors, none of which were good deals. Amazon was a little bit better, but there was barely a search refinement, so there were tons of cases that were not compatible with the phone. Not a problem with the phone. Just takes a little patience, and a good look to make sure what you're buying will work.
-Charger Issues: The charger it comes with is perfectly fine, no problems at all. When your phone is plugged in with a charger that is not name brand, your screen will go into hyper drive. There are a couple forums that explain why. What I understand is that there is either too much power going through to the phone, or not enough. When this happens, your screen will go crazy. You type one letter, and 15 more follow. If you try and open an app, it will open that one, press a few random buttons, even if you didn't touch the screen, then open 3 or 4 other apps that were NOT what you meant to open. If you leave your phone alone while it charges, there is no problem, like charging it over night. Also, not all chargers do this, but I'm not sure you can tell without trying the charger out first. This can easily be avoided by using only name brand chargers, which can be quite expensive. Operators choice.
The phone itself is awesome. Setting it up through WalmartMobile was not. I was on hold at least 5 different times, for 10-20 minutes at a time. I then went to the online help chat window, which sent me through the same cycle of letting me know "how important my problem was to them". This went on for 20minutes, three different times. WalmartMobile sends a little SIM card that is supposed to activate your phone. They give you directions, you follow them, you've got a brand new phone ready to go. Pretty simple right?
It took me 6 hours. I finally got a hold of an actual person who would give me help at hour 5.5. They then directed me to the Verizon Store (which the pamphlet, receipt, and web help site all say NOT to do). Once I got on the phone with Verizon, it took under 15 minutes. Nothing wrong with the phone at this point, just the service that was supposed to be convenient, quick, and helpful.
Hope this was useful. Again, sorry for the length.