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Quality service provider

Consistent on-time delivery

Free online or in-store returns

What makes a Pro seller

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RETURN POLICY - 30 Day Simple and Easy Return Policy. Alliance Supply is committed to providing our customers with the best online shopping experience possible. We are committed to excellent customer service, even after the products you ordered have been delivered. If for any reason you are unsatisfied with a product you ordered through AllianceSupply.com, we will gladly assist you with our return program. Return requests must be approved, processed, and the merchandise returned to our distribution center within 30 days of the original shipment date. Return an item; please contact us by phone, email, to request a Return Authorization Number (RA# or RMA#). Returns received without RMA Number are subject to delay or refusal. Shipping and handling charges will be deducted for returns due to customer error and restocking fee applies. Some items that are deemed customer error will be the customer's responsibility to return after receiving the RA (RMA) number and provided return address. Please be advised that all returns may be subject to restocking fees. Restocking fees are determined based upon the condition of returned merchandise, the original freight, and the cost of item pickup. Special order items, dated goods and / or custom products are not returnable. If an incorrect item was ordered or you changed your mind about the order or you refused the delivery, then there will be 15-20% restocking fee. Damaged or defective merchandise must be reported within 5 business days of receipt of products, Returns must be 100% intact, in the original packaging with the UPC or barcode clearly visible on the box. Return requests must be submitted within 5 days of receipt of merchandise and meet the following terms for return or they will not be accepted. Returned products will incur a 15-20% restocking fee, except in cases of Alliance Supply error. If the return was necessitated by our shipping mistake we will pay for the return freight, otherwise freight is the customer's responsibility. Oversized items, such as office furniture, are subject to a minimum $25 restocking fee or 20% of the product cost, whichever is greater. Furniture and other assembly items cannot be returned once they have been assembled or installed. Alliance Supply will not accept returns on products that have been used. If an item has been used and is returned to us, no refund will be issued. Any shipment that is refused or undeliverable will be assessed a 15-20% restocking fee. The original shipping charge will not be reimbursed. Some products are not returnable for any reason, per the manufacturer's request. Some products fall under Manufacturer Warranty after delivery of the item. Freight shipments or items over 150LBs are subject to additional terms. Due to hazardous item shipping regulations, some items are ineligible for returns or refunds. Large Item Return Policy Due to the expense of shipping heavy items, large items are subject to additional terms. Be sure to carefully inspect all

Vendor cancelled order.
A complete waste of my time.

Alliance Supply

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