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Wayfair

4.3 stars out of 5
82%
Overall Positive Rating
Business Name: Wayfair

Seller reviews

Most helpful positive review

5 out of 5 stars review
Everything thing was so good, I purchased a gallon stainless steel vegetable steamer from Wayfair, that I also love.
twmm

Most helpful negative review

1 out of 5 stars review
Polite and kept apologizing that the product didn't meet expectations and admitted that these cushions had very soft filling but charged me $117 for shipping to return them. I was still talking and the person hung up on me. I got frustrated and paid the shipping and sent the cushions back. Will never purchase anything from Wayfair again.
Disappointed
1125 reviews
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  • 5 out of 5 stars review
    11/01/2016
    Everything thing was so good, I purchased a gallon stainless steel vegetable steamer from Wayfair, that I also love.
    twmm
  • 5 out of 5 stars review
    01/29/2017
    They never fail to please me with their products.
    CJFord
  • 3 out of 5 stars review
    03/08/2017
    They delivered but were very dry. A good morning would have been okay to say instead of just dropping and walking off.. I guess the job is to deliver and not talk. Other than that it was delivered and the box was broken but I had all required pieces.
    Mati
  • 5 out of 5 stars review
    02/24/2017
    Delivery from Wayfair was exceptional. I ordered with the idea that my item would be delivered the first week of March. That was according to Walmart. Reality is that I received the trampoline a day earlier than Wayfair projected. It arrived the day BEFORE my son's birthday. Shipped across the country in 4 business days. Very pleased with Wayfair.
    MGBJohn
  • 4 out of 5 stars review
    02/11/2017
    Sure. Easy sale process and delivery. Only suggestion is I am not able to leave extra instructions about where the package needs to be put outside the house ( like , leave it on the deck instead of the front etc)during the time when the family is out on work. But generally good experience.
    BrBa
  • 4 out of 5 stars review
    02/08/2017
    Customer representative seemed very nice and tried to issue a return label to send the toaster back. Something wrong with their email system and I did not get the email. I called back a few days later and they tried again. After many attempts failed they decided to MAIL me the label. This has caused a delay that may explain why I have not been issued the credit.
    DanInTampa
  • 5 out of 5 stars review
    02/06/2017
    This seller always sends the product on time or early. It is packaged well and the products are always in good condition. Once, I even broke a product that was no longer under warranty and they were willing to replace the whole kit. However, I just needed one part and they sent it to me free of charge. I have many products in my home from Wayfair and recommend them 100%.
    Poiuy2782
  • 1 out of 5 stars review
    01/12/2017
    Received the item, ordered through Wal-mart, and could not return it to the store. I tried to return it online and Wayfair said they only have a 30 day return policy. So I have to keep the item, and it is not even close to the color shown. I will not be ordering this way again....I will be sure it is only through Wal-mart, so if I have to return something, I won't be inconvenienced.
    Rose
  • 1 out of 5 stars review
    01/11/2017
    Polite and kept apologizing that the product didn't meet expectations and admitted that these cushions had very soft filling but charged me $117 for shipping to return them. I was still talking and the person hung up on me. I got frustrated and paid the shipping and sent the cushions back. Will never purchase anything from Wayfair again.
    Disappointed
  • 1 out of 5 stars review
    12/27/2016
    I have no words to explain this "customer services" but at least they give the money back fast even I had to paid for the ”illustrutation purpose". Return fee. But CS departments have an script like hampsters they can't go out of it. I understand that. Hope they at least they improve on the way the vendor describe items. With my case.
    Merybella

About Seller

"Wayfair.com is yo online source for everything home. You'll find over 6000 brands of home furnishings in every style and price point: from antiquity to modernism, Bali to Berlin, pauper to prince. With free shipping on most stuff, even big stuff, we know you'll find what you want.

For order questions, just go to wayfair.com/walmartsupport where you can initiate a return, view your order status, track your packages, order replacements parts, or get the fastest service for any question."

Tax policy

One of the best things about buying through Wayfair.com is that we do not have to charge sales tax, with the exception of orders shipping to destinations in the Commonwealth of Massachusetts, State of New York, State of Kentucky, State of New Jersey, State of Texas, State of California, State of North Carolina, State of Illinois, and State of Utah. However, Wayfair is not responsible for individual state's sales tax reporting laws pertaining to online purchases, so we encourage you to check your state's regulations before you shop.