The Supernova Advisor: Crossing the Invisible Bridge to Exceptional Client Service and Consistent Growth

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The Supernova Advisor: Crossing the Invisible Bridge to Exceptional Client Service and Consistent Growth

Format:  Hardcover,

127 pages

Publisher: John Wiley & Sons Inc

Publish Date: Dec 2007

ISBN-13: 9780470249277

ISBN-10: 0470249277

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Book Information

The following content was provided by the publisher.
The Supernova Model is a client service, client acquisition, and practice management model that drives an explosive acceleration in revenue and client satisfaction by capitalizing upon the 80/20 Rule. First implemented by financial advisors at Merrill Lynch--under the leadership of author Rob Knapp--it has grown increasingly popular within the financial services industry. "The Supernova Advisor" skillfully outlines this proven model and reveals how it can be used to create an exceptional experience for your clients, while significantly growing your business.

Specifications

Author:
Publisher: John Wiley & Sons Inc
Publish Date: Dec 2007
ISBN-13: 9780470249277
ISBN-10: 0470249277
Format: Hardcover
Number of Pages: 127
Shipping Weight (in pounds): 1.0
Product in Inches (L x W x H): 6.34 x 0.66 x 9.29

Chapter outline

Forewordp. ix
Acknowledgmentsp. xv
Introduction: Stepping onto the Invisible Bridge: Your Journey toward the Exceptionalp. xix
The Trouble with Success: The Tyranny of the 80/20 Rulep. 1
Contact: The Humble Foundation of the Ultimate Client Experiencep. 9
Segmentation: The Supernova Non-negotiablep. 19
Organization: Promises Made, Promises Keptp. 41
Planning: Inspired Actionp. 57
Acquisition: Explosive Growth under Controlp. 73
Leading the Practice: Leaders Developing Leadersp. 91
Final Thoughts on Moving Forwardp. 113
About the Authorp. 117
Indexp. 119

Book description

The Supernova Model is a client service, client acquisition, and practice management model that drives an explosive acceleration in revenue and client satisfaction by capitalizing upon the 80/20 Rule. First implemented by financial advisors at Merrill Lynch—under the leadership of author Rob Knapp—it has grown increasingly popular within the financial services industry. The Supernova Advisor skillfully outlines this proven model and reveals how it can be used to create an exceptional experience for your clients, while significantly growing your business.

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