The Speed of Trust: The One Thing That Changes Everything

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The Speed of Trust: The One Thing That Changes Everything

Format:  Paperback,

354 pages

Publisher: Simon & Schuster

Publish Date: Feb 2008

ISBN-13: 9781416549000

ISBN-10: 1416549005

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Book Information

The following content was provided by the publisher.
With nearly 750,000 copies in print, this instant classic shows that establishing trust is "the one thing that changes everything" (Marcus Buckingham, coauthor of Now, Discover Your Strengths) in both business and life.
Trust, says Stephen M.R. Covey, is the very basis of the new global economy, and he shows how trust--and the speed at which it is established with clients, employees, and constituents--is the essential ingredient for any high-performance, successful organization.
For business leaders and public figures in any arena, The Speed of Trust offers an unprecedented and eminently practical look at exactly how trust functions in our every transaction and relationship--from the most personal to the broadest, most indirect interaction--and how to establish trust immediately so that you and your organization can forego the time-killing, bureaucratic check-and-balance processes so often deployed in lieu of actual trust.


Publisher: Simon & Schuster
Publish Date: Feb 2008
ISBN-13: 9781416549000
ISBN-10: 1416549005
Format: Paperback
Number of Pages: 354
Shipping Weight (in pounds): 0.75
Product in Inches (L x W x H): 5.5 x 8.5 x 1.0

About the author

Biography of Covey, Stephen R.

Stephen R. Covey was born on October 24, 1932, in Salt Lake City, Utah. He received a degree in business administration from the University of Utah, an M.B.A. from Harvard Business School, and a D.R.E. from Brigham Young University. He was a teacher and administrator at Brigham Young University. In 1983, he founded the Covey Leadership Center, a training and consulting concern. He wrote numerous books on leadership, personal and organizational effectiveness, and family and interpersonal relationships.

His best known book, The Seven Habits of Highly Effective People: Restoring the Character Ethic, first published in 1989. His other books include Principle Centered Leadership; First Things First: To Live, to Love, to Learn, and to Leave a Legacy; Daily Reflections for Highly Effective People; Seven Habits of Highly Effective Families; The 8th Habit: From Effectiveness to Greatness; and The 3rd Alternative. He received the Thomas More College Medallion and the Utah Symphony Fiftieth Anniversary Award in 1990, and the McFeely Award of the International Management Council for contributions and service in 1991. He died from injuries sustained in a bicycle accident on July 16, 2012 at the age of 79.

Chapter outline

Forewordp. xxiii
The One Thing That Changes Everythingp. 1
Nothing Is as Fast as the Speed of Trustp. 3
You Can Do Something About This!p. 27
The First Wave-Self Trust: The Principle of Credibilityp. 41
The 4 Cores of Credibilityp. 43
Integrity Are You Congruent?p. 59
Intent What's Your Agenda?p. 73
Capabilities Are You Relevant?p. 91
Results What's Your Track Record?p. 109
The Second Wave-Relationship Trust: The Principle of Behaviorp. 125
The 13 Behaviorsp. 127
Talk Straightp. 136
Demonstrate Respectp. 144
Create Transparencyp. 152
Right Wrongsp. 158
Show Loyaltyp. 165
Deliver Resultsp. 172
Get Betterp. 177
Confront Realityp. 185
Clarify Expectationsp. 192
Practice Accountabilityp. 200
Listen Firstp. 208
Keep Commitmentsp. 215
Extend Trustp. 222
Creating an Action Planp. 230
The Third, Fourth, and Fifth Waves-Stakeholder Trustp. 233
The Third Wave-Organizational Trust The Principle of Alignmentp. 236
The Fourth Wave-Market Trust The Principle of Reputationp. 261
The Fifth Wave-Societal Trust The Principle of Contributionp. 272
Inspiring Trustp. 285
Extending "Smart Trustp. 287
Restoring Trust When It Has Been Lostp. 300
A Propensity to Trustp. 316
Notes and Referencesp. 325
Indexp. 339


Review by Library Journal (2006-10-01)

In his first book, Covey (CEO, CoveyLink Worldwide), son of Stephen R. Covey of The 7 Habits of Highly Effective People fame, explores the concept of trust and its positive impact on personal and professional success. He introduces the image of ever-widening concentric ripples of water, which he defines as the "Five Waves of Trust": Self-Trust, Relationship Trust, Organizational Trust, Market Trust, and Societal Trust. The degree and magnitude of trust one develops at each wave impacts the effectiveness of interactions at the next highest level, and the stronger the trust involved at each level, the more efficiently and quickly the desired outputs of that level can be achieved.

Covey has an engaging style and uses many anecdotes and quotes from famous people to illustrate his points. The book's organization into waves, behaviors of High Trust Leaders, and Cores of Credibility makes the prose easy to digest and reminiscent of the format of the leadership seminars from which Covey got his start. This book would be of interest to public libraries and universities with self-help, psychology, or popular business collections. Crystal Renfro, Lib. and Information Ctr., Georgia Inst. of Technology, Atlanta

(c) Copyright 2010. Library Journals LLC, a wholly owned subsidiary of Media Source, Inc. No redistribution permitted.

Book description

In the riveting style of The Tipping Point, Stephen M. R. Covey uncovers the overlooked and underestimated power of trust in a gripping look into what he calls "the one thing that changes everything". Groundbreaking and paradigm-shifting, The Speed of Trust demonstrates that trust is a hard-edged, economic driver -- a learnable and measurable skill that makes organizations more profitable, people more promotable, and relationships more energizing.

The former CEO of Covey Leadership Center (founded by his father, Dr. Stephen R. Covey), Covey draws on his experience leading a $100 million enterprise to explain how trust can help you create unparalleled success and sustainable prosperity in every dimension of life. He reveals the 13 Behaviors common to high-trust leaders and persuasively demonstrates actionable insights that will enable you to increase and inspire trust in all of your important relationships. The Speed of Trust presents a road map to establish trust on every level, build character and competence, enhance credibility, and create leadership that inspires confidence.

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Rated 5 out of 5★ by 1reviewer.
Rated 5 out of 5★ by A must read Definitely a must read for everyone.I bought one for each of my kids and told them "This is MANDATORY READING" 11/07/2010
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