Rated 4.1 out of 5 by 64
Rated 5 out of 5 by mortoncr Amazing technology!
The XV-21 exceeded all my expectations. I could not believe the dirt it removed from my carpet right after a thorough vacuuming with my Dirt Devil upright. It cleaned closer to the room perimeters than my upright. After the third week, the dirt bin did not fill as quickly, but I think it will take two more weeks of weekly cleanings before it can vacuum the entire home with out overflowing the dirt bin where I need to empty it during each charging session. It runs about 45 minutes on a carpeted area (roughly two rooms or 300 square feet) before requiring a 3 hour recharge, so it takes about 12 hours to vacuum my entire 1400 sq. ft. home. After about 5 weeks I should be able to leave it unattended (no longer emptying the dirt bin). If there is a drawback, it is having to frequently empty the dirt bin the first month since it is more efficient than any vacuum I ever owned and is extracting 9 years of dirt in the carpet that my other vacuums failed to remove.
Rated 5 out of 5 by Pamstress worth the money...works better than roomba
I still can't believe i dropped this much money.....but it is well worth it. Very high tech little gadget. cleans VERY well. easier to empty and keep clean than roombas. you will not be disappointed.
Rated 4 out of 5 by RapidTest Purchased this to deal with the constant shedding from 3 dogs. My home has a combination of wood floors, area rugs, and throw rugs. After 2 weeks of daily use it does works as advertised.
It's set to clean daily, however it does get 'stuck' at times requiring me to clear it's path or to clear it's brush, hence I don't leave it alone. I'm not so sure it actually follows an organized pattern, if it bumps up against a retrieved toy from the basket it may go around it, over it, or just turn around to vacuum another area. When it does get stuck, it will shut down and beep, if you can't get to it right away it will shut itself down.
It does get under furniture very well, the dust bin is easily emptied, battery lasts about 2 hours of continuous cleaning, the boundary marker is pliable enough to be curved, when it needs assistance the display will say please and thank you. Maintenance on the brush is same as an upright. Unlike the upright vacuum, none of the dogs bark at it, instead they ignore it. Yes, it is noisy, but not as noisy as my Hoover upright if left on for an hour. I haven't noticed an scratches or other marks on the wood floor from using it, nor has it sucked up a throw rug because of a loose string.
During the first couple of day of use the dust bin had to be emptied a couple of times per cycle, now it's emptied at the end. It doesn't pick up every bit of dust, my upright still gets a weekly workout but the house feels and looks cleaner. For me, Gladys, (yep I named it) was a good investment.
Rated 4 out of 5 by Nannie49 I am very pleased with my vacuum. No more pet hair! Can't wait until they start selling robots that do the rest of my cleaning for me. Only problem I have is that sometimes it gets confused and gets a little to friendly with my floor lamp. I just have to pick it up and put it back on track but other than that, no problems.
Rated 5 out of 5 by K1C2 I have a long hair cat and dog that shed constantly. The Neato XV-21 Pet and Allergy Robotic Vacuum has been the best investment since I purchased my laptop.
Rated 5 out of 5 by DannyDanni Great product
I have been very pleased with this product. It moves slowly and thoroughly vacuums. The nap on the carpet looks new after the vacuum is done. It also moves easily from hardwood to tile to area rugs and over heavier door mats and does an excellent job on these surfaces also. It picks up the dog hair and does a good job on the edges against the walls or furniture. I love using it in the bedroom. I just lift up the bed skirt, turn it on and close the door. When I come back it's all vacuumed including under the bed and the vacuum is back charging again. I'm amazed at how much it picks up. My only suggestion would be to make the lint/dirt collection box a little larger. And an added benefit is that it doesn't scare my dog like the regular vacuum does.
Rated 4 out of 5 by RedRobot8 works well, sometimes gets stuck
We let this loose, and it came back with a bin full of dust, even when the place looked fairly clean, and it's sure a lot easier than doing it with a manual vacuum cleaner! However, it does sometimes get itself stuck in tight corners, so it can't really be left completely without supervision except in rooms with simple geometries. So... kind of like a dishwasher -- a lot better than doing it by hand, but you might still need to clean the occasional dish.
Rated 5 out of 5 by LoveJoyPeace123 a little pricey but does everything it claims.
Neato has a shorter running time than I expected, about 25 minutes then it returns to the charger, recharges over 30 minutes then off again starting where it left off. It did that three times to cover six rooms. When completed, it returns to the charger. I believe we will become friends.
Rated 5 out of 5 by SueStudio Smart Designed Vacuum
Given the many chioices for a robotic vacuum, the Neato XV-21 is the one to get the job done in a systematic manner while integrating energy-efficiency.
Rated 3 out of 5 by countrygirlintexas Not sure at this point!
I had trouble from day one. I called and got help and that worked, then it quit on the fourth day. I am awaiting a new one now. They have been very kind and says this rarely happens, so I am giving it a second chance. I will have to review it again once i get the new one.
Rated 1 out of 5 by kymberlyjeka confused robot
We did heavy research between this product, consumer reports, roomba, and the other competing models. This seemed like the best machine for several reasons: pet hair, features, durability, reviews, and design.
We we're totally let down. Upon running the device for the first time it kept getting stuck under furniture and since it was scanning the room to a program and we had to keep moving it, it became confused and started to keep vacuuming the same areas over and over, never going to another part of the house and then eventually wouldn't leave the dock to vacuum at all even after a reset and attempting to work with Neato customer service. They want you to send them video which is fine but it seems like that was going to take forever to resolve.
After enough disappointment and realizing we could have swept and moped the floors twice by the time this thing barely covered the living room, we decided to return it. Just seemed like more trouble than its worth even though we wanted it because we knew we'd be busy with the new baby and with pets you must sweep weekly at least. We gave it several fair chances.
Rated 1 out of 5 by TAZ674 Stopped working after 7 days.
Although I enjoyed seeing the particle trap fill up, I didn't like that it repeated it's path quite often; Not very efficient for battery life. More times than not, it seemed to wander aimlessly. Im thinking if you had a square room with very few pieces of furniture, it might do okay? It also does not suck the dirt close to the walls. AND LASTLY...... It flat quit after one week of use!
Rated 5 out of 5 by CardboardJedi Tiny little Decepticon to do my bidding
in 2004 i purchased a gen 1 Roomba, thinking it would naturally do what this Neato actually does. to my chagrin it was programmed only to drive in circles till it can find a shoelace. it went back asap. fast forward to 2013? i have to say i am impressed, not 100% mind you but my tiny killer robot has earned his keep. after a few weeks of careful scrutiny by myself, my wife, the cat and the dogs i am comfortable leaving him on autopilot. all i do is empty the bin and pat him on the optics. on my overall rating i gave him 4 stars on value just because he did cost quite a bit, yet i don't feel bad about spending the money really for what i got. 4 stars for durability because we've only had him a month.
THE GOOD: he does tend to go over the sames areas a few times, miss others, but over the course of the three scheduled cleanings i'd say he gets better than 95% of his assigned area. he picks up dirt, fur, kitty litter, grass, etc, doesn't miss much. keeps it from ever having the chance to drift under the furniture or into corners. he made a big deal of going around the table and chair legs too, showoff. he really earns his paycheck on my hardwood floors and tile.
THE BAD: he does a great job on carpet too, though it really burns the battery fast with med thick carpet. i just keep those rooms boundry'd off. yes he sounds like a jet turbine, but that's why i set him to clean five minutes before i leave for work m/w/f.
In short, he's a great time saver for us. would buy again :)
Rated 2 out of 5 by grumpyalso slow and lost
It had a great suction but it got stuck under/around chairs. It would just go in a circle completely lost. I spent more time putting it back on track than it was worth. Took back to store for refund.
Rated 5 out of 5 by Kittos Even better than excellent!
My cat and I watched amazed as this robotic vacuumed the carpeting in my apartment. It picked up every little piece of lint and cat hair! Since I am allergic to dust, this was really a Godsend! I could not take my eyes off of it while it was working! I followed it from room to room. And then emptying what it had gathered, I could hardly believe my eyes at the amount of
sweepings it had gathered. Whoever invented this had to have been a genius!!!
Rated 4 out of 5 by winepinotlover Great for pet owners
I bought this after I fell and hurt my wrist and couldn't vacuume very well. With 2 dogs and 2 cats there is always hair to sweep so thought I would try. This does an excellent job of picking up that hair. It had to be emptied twice since I have a fairly large open area, but it did a great job of picking it all up. I did need to pick up throw rugs but other than that it was very methodical in it's cleaning. I might even buy a second one for my upstairs.
Rated 5 out of 5 by missging We love our new Neato (Nellie). She's a workhorse!
My husband and I bought the Neato XV-21 Pet and Allergy Robotic Vacuum a couple of weeks ago and she has become a part of our household. We call her Nellie and she cleans for us twice a day. It's absolutely amazing at the hair and dust that she is still picking up from our floors (and I thought I was a pretty good house cleaner). We do have both cats and dogs so we needed the pet and allergy vacuum. The folks who clean for me on a monthly basis were very impressed with the work that Nellie had done before they got to my house this past week. I gave her 5 stars because so far that's what she has earned...sorry I didn't know about this product sooner. Another plus is the easy-to-clean canister that catches the dust and hair. Nellie is my new best friend.
Rated 5 out of 5 by GorgeAnna I love my Robotic Vacuum.
This vacuum is amazing. It finds dirt and lint that I could not. I'm thankful that I choose this one.
It does a great job, above and beyond my expectations. Works great for under the beds, under furniture and on any type of flooring.
Rated 4 out of 5 by WilleeTee Does a very good job. takes care of vacuuming while I am doing something else.
Rated 5 out of 5 by Ncdgh Best purchase ever!
I absolutely love love my neato soooo much!!! I'm a full time working wife and this has taken one of my chores off the list! It works extremely well! I have thick hair down to my low back and it picks up hair, dirt, dust and everything in between! I was sooo surprised the first time I ran it.. It covered my entire 1600 sq ft home and went from my tile to carpet to bathroom rugs whith no problem! I even tested it- after it vacuumed my house I went over my carpets with my cyclonic vacuum and nothing came up! I couldn't believe it! My mom bought the roomba and she is returning it for a neato because the roomba hardly picks up anything. The neato also goes in a methodical pattern so when I come home it looks like a freshly vacuumed . It is a little loud but I don't mind because I appreciate the power of the suction- I just turn it on and go to work!!!
Rated 5 out of 5 by Momx3jobs AWESOME!
This vacuum is by far the best vacuum I have ever had, and I don't have to push it around. We recently put laminate flooring throughout our whole house. Was tired of the carpet and dust allergies I have. I can't vacuum under furniture all the time as I have three jobs. Anyway, this little vacuum gets under furniture and places I only vacuumed once a year. It truly is amazying how much dust it does pick up, dust I didn't even know was there. The laminate flooring shows the dirt more than carpet does, however, just schedule this little vacuum to clean and it does it all for you. And, if it doesn't finish on one charge, it goes back to its base, recharges and then finsihes the job. It's better than the kids! AWESOME!!
Rated 1 out of 5 by ksuzz Nice idea...
I really wanted one of these for a long time, and after getting a puppy in November my husband bought me one for Christmas. I was so excited, but it never really go tthe job done. As another review said... "Maybe if you have a rather empty house without a lot of furniture?" It had a few good days, but then I noticed it was chewing up the fringe on my area rugs - Yikes! Also it gets stuck a lot -especially under the dining room table with the chairs pushed in... I pulled them out to give it more room, but it then seemed to get lost in the jungle of legs. this is a large oval table with four chairs around it... not anything too unusual.
Then it would get stuck and beep until it's battery wore down. If I re-arrange my house and pick up EVERYTHING extra it seems to work a bit, but it really is easier just to get out my Miele canister vac and do a thorough job myself.
I am so sad and disappointed. I really wanted this to work. When it completley conked out on me about 5 months after I got it I called customer service who said I had to pay shipping to get a replacement - $25 more for a working machine that might be better at doing the job... I'm not sure it will be worth another $25. trying to decide what to do... maybe I'll try a new one... but it better work better than this one! At least I won' be out my full amount. In the mean time it is still sitting here making me mad.
Rated 2 out of 5 by CleaningC Poor performance for the money
I purchased the higher priced neato/pet allergy version thinking I would get better performance and durability. Since initial operation, I have repeatedly had to carry this thing back to it's base to re-charge; re-direct it because it trapped itself at a table leg or wall. It does not travel well over different surfaces, i.e. rug to wood floor.
It continuously cleans the same area over and over. I am very dissatisfied! Not sure what to do at this point, but after a few weeks I am ready to return it!
Rated 5 out of 5 by JRS118 Made a believer out of me!
I read many online reviews before selecting this brand of robot. I did a thorough cleaning of my floors before letting the robot run its first cleaning schedule. When it was done I was aghast that it had an almost full bin of pet hair and dust. I run it daily and everyday it has some dirt. It is not too noisy- I watch TV when it is running. I bought this at Walmart rather than get one cheaper on EBAY because of the warranty. If you have to ship it anywhere for warranty work you will have to pay the ship. A Walmart warranty makes help available locally. This is the best investment in an appliance I have ever made. Wish I had done it sooner.
Rated 5 out of 5 by Mystere Neato is my new best friend!
Love, love, LOVE the Neato xv-21. I am so impressed with this vacuum, it starts up at set time each day and and runs through the entire house with two pauses for recharge along the way. You just cannot imagine how much dirt and pet hair it picks up each time! We have a Sheltie who is groomed regularly, but there is still pet hair that we cannot even see apparently!! If you are on the fence, jump on over!! Neato is worth every penny I paid for her!! I work from home and am in my office all day long on the phone with customers. It's a pleasure to walk out into the house and have clean floors and know I don't have to spend my evening or Saturday vacuuming!!
Rated 5 out of 5 by Phil441 Way better than expected
I was a little sceptical about how well a robot vacuum would work in the real world but I was completely impressed. It doesen't do quite as good a job as a regular vacuum but it's close.
The enjoyment of watching it work while you go about doing other things is fantastic. Even my six cats like to watch it and they aren't afraid at all. We have it set to run in the middle of the afternoon because although it's not as loud as a regular vacuum, you wouldn't want to try and watch TV while it's working. Our house is about 1100 square feet and it will work for about an hour before it has to return to base to recharge for about 2 hours and then it will go back to where it left off, work for about another 30 minutes to finish the job and then return to base and go to sleep.
Rated 5 out of 5 by SuzieinSC Best money I've spent in a long time.
WalMart had the best price I've seen on this product. It does a great job at picking up pet hair. Does a great job on bare floors and carpeting.
Rated 4 out of 5 by suzyseamstress I am very pleased after using it for a few days.
Have just purchased this product Neato and see where it says it has no battery?? It does !! I am wondering if it is covered under the warranty plan?
Rated 2 out of 5 by psharley Love it and Hate it
This vacuum does a good job, and the way it cleans is orderly rather than random like the iRobot roomba vacuums. It is really unusable though because the battery life is only about 30 min. The roombas I have run for about 70 min on 1 charge and clean my whole house which is all carpet and about 1400 sq ft. This robot needs to make 3 trips with a 2 hour charge between them so it takes about 6 hrs to clean, and doesn't do the whole house. I called the company and they sent me new batteries, but they didn't last any longer. If this had good battery life of at least 1 hour I would recommend it, but can not because it just takes too long to clean. I'm returning this and sticking with my roomba which I love.
Rated 5 out of 5 by Scamper1000 Great at removing pet hair from the floor
Keeping in mind that I have only had "James the Neato" one week, he is really doing well. I had to let him recharge several times the first day until he was fully charged. He now starts at 7 a.m. sharp, cleans, recharges, and finishes cleaning. James does a wonderful job of picking up my Aussie's hair and the sand that drops off of her as she spends a lot of time out of doors.