NeatDesk Desktop Scanner and Digital Filing System - Windows

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  • Desktop ADF scanner with unique paper input tray
  • Faster scanning
  • Proprietary industrial design

About this item

  • Desktop ADF scanner with unique paper input tray
  • Faster scanning
  • Proprietary industrial design

About this item

  • Desktop ADF scanner with unique paper input tray
  • Faster scanning
  • Proprietary industrial design

Specifications

Shipping Weight (in pounds): 7.6
Assembled in Country of Origin: USA and/or Imported
Origin of Components: USA and/or Imported
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Customer reviews

Customer Reviews | 80 reviews | 3.9 out of 5

4.0 stars

80 reviews | 3.9 out of 5

4.0 stars

80 reviews | 3.9 out of 5

76%
Would recommend to a friend
5 stars
43
4 stars
15
3 stars
5
2 stars
3
1 stars
14
1-5 of 67 total reviews
76%
Would recommend to a friend

Age

Gender

Cleaned my desk up quickly!
1/27/2011

Customer review by AllyandTroy

3.0 stars 1/27/2011 by AllyandTroy
by AllyandTroy

I had several boxes of paperwork just piled next to my desk, and I was always meaning to get to it. I tried this neat desk scanner and I was somewhat pleased. I was shocked at the price I had to pay. That was too much money for a scanner and software. However, I also imagined how much I would pay to have someone else declutter those boxes. I so I purchased it at walmart to save money, nearly $40 cheaper than TV. The scanner works really fast, and that was good. The software does not recognize your documents as they claim it would on the TV. The scanner did recognize the buisness cards, but I found that it used the wrong info at times, so I had to make many corrections. I was pleased that the scanner was really fast, almost 15 pages a minute was great. But the pages wold not load straight unless I held them. So every document or reciept or paper was slightly crooked. I purposfully held in place the documents that were needed to reprint later. After a week, I was able to get rid of all 4 boxes by my desk and I can use my computer to retrieve anything I labeled. But I had to label and file everything in my computer. The software doesnt do it, as we were all hoping. As for the Taxes part, I was hoping that the software would know what to do, and it does not. You have to know everything and tell the screen what catagory and if it was tax deduatable and what tax form to put it on. It was not easy. So Overall, the machine was average, and the software was average, but they will upgrade it in the future. I will keep this item, as I dont want another pile next to my desk, and it was fast at getting a big project scanned ito the computer. I reccommend that you buy a spare portable drive, that after you have scanned files that you dont want to lose, that you download them to a spare hard drive as a back up.

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AllyandTroy
Lake Worth, FL
Would recommend to a friend? Yes
Age:35 - 44
Ownership:2 - 7 weeks
Gender:Male
Usage:Every few days
Top 1000 contributor
Excellent Product
6/12/2010

Customer review by Arup

5.0 stars 6/12/2010 by Arup
by Arup

I have used the mobile version of this product ( Neat Receipts ) for quite a while. I decided to upgrade to the Desktop version, and I am very impressed on how well everything works. It scans both sides of paper quickly in one pass, and several sheets can be scanned in no tme at all. You can then export several sheets into one PDF file if you need to see them together. Overall, this is an excellent concept and will make life so much easier with less paper being kept. Just make sure you back up your hard drive that you store your scanned images on, if you throw away the paper after you scan it !!!

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Arup
Would recommend to a friend? Yes
Usefull in keeping records
10/3/2010

Customer review by BuZZ1

4.0 stars 10/3/2010 by BuZZ1
by BuZZ1

I had a software issue and had to uninstall twice before I used an uninstaller (Revo) that removed registry info that did not get removed with the Windows uninstaller. After going through the troubleshooting steps and adding a scanner etc. then reinstalling the downloaded updated software, that it worked fine. I am using Windows XP with service pack 2, so this may have been a contributing factor. A later version of Windows may not have any problems installing. Overall I am happy with the product. I would have liked to have been able to talk with a tech support person, that they DO NOT have. So if you do have trouble, you will have to figure it out yourself or waiting for a trouble ticket solution.

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BuZZ1
Albany, Ohio
Would recommend to a friend? Yes
Age:45 - 54
Ownership:2 - 7 weeks
Gender:Male
Usage:Every few days
Did not work...
1/11/2011

Customer review by BBTexas

2.0 stars 1/11/2011 by BBTexas
by BBTexas

I read a ton of reviews before buying this product and on average, they were good. Once I got the software loaded and device hooked up, I tried my first scan of a legal document. I immediately got an error: "The acquire operation failed". For those who might be interested, I'm running Win7x64. I'm very tech saavy (degrees in EE & Computer Science, build my own PCs, etc.) and tried several trouble shoot steps to no avail. I emailed tech support and did not hear back for a week. When they finally emailed me back, they told me it was a driver error. I never got to try the solution because I boxed up the NeatDesk and took it back. I bought the Fujitsu ScanSnap and I'm MUCH happier with that product. It scans quickly and does not leave the images crooked like the NeatDesk (a common complaint). Go with ScanSnap!

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BBTexas
WPB, FL
Would recommend to a friend? No
Age:25 - 34
Ownership:1 week or less
Gender:Male
Usage:Once per week
Jams, shreds pages and horrible software
3/7/2010

Customer review by GoodSol

1.0 stars 3/7/2010 by GoodSol
by GoodSol

The feed tray jams for no good reason with just regular copier / printer paper. Receipts get shredded and ruined creating the hope the IRS never audits us for that expense since we just fed our proof into the Neat Desk. The software is a different nightmare, the installer demands 1GB+ of hard drive space and still fails to detect and work after wasting 30 minutes and two reboots to finish. The confusing install process asks for a destination directory but just ignores your selection burying itself deep into %programfiles%\common files.\.\.\.\blah-blah-blah. Scan jobs aren't recoverable if jammed and have to be rescanned but the pages scanned thus far aren't deleted, aren't recovered and waste disk space until hunted and deleted. Scanned images aren't PDF but heavy TIF files stored in Microsoft SQL Server Express requiring export to PDF which seems to work only half the time but the failed export leaves image artifacts wasting disk space until manually deleted. The OCR is disappointing, failing to recognize name and address blocks and misreading common words others scanners handle with ease. TechSupport is superb, they respond quickly and offer live phone and chat support since it seems they've had excessive practice but overall this scanner is a nightmare.

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GoodSol
Would recommend to a friend? No
Ownership:5 - 6 months
Usage:Every day
Top 50 contributor
1-5 of 67 total reviews See all
1-5 of 67 reviews

Customer Q&A

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Questions & Answers 42 questions
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So if I scan an incident report from one of my staff, can I then add information to the document via the computer?
by bejepsen 1/6/2011
4 answers
  • A. the OCR is iffy at best. there really is no software/hardware combo under 10K that works better. the real solution is to have the incident report be a fill-in able PDF
    by CBTULSA5/25/2012
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  • A. If you can even get it to install on your computer, I tried with 3 computers Vista and 7 they tell me to take it to someone to fix a error that is their error and pay for it . I am returning it I have wasted a week on this thing. Not worth the time and Money !!!!!
    by sgres3205/25/2012
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  • A. Once you scan an item it appears like a Jpeg photo. You can photoshop if you want, but this scanner is not as smart as the TV made it look. It is truly saving all your files as scanned photos and in great detail, but not in a format where you could scan a form and then type in the blanks and such. So, to answer you question, I would say NO it can not be edited. You would need to print what you want and edit the hard copy and scan it back in.
    by AllyandTroy5/25/2012
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  • A. Not that I've experienced. You can search for words but if you have to edit then you're gonna have to correct your doc and rescan.
    by EvansC11/29/2014
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