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Managing for Quality and Performance Excellence

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Important Made in USA Origin Disclaimer: For certain items sold by Walmart on Walmart.com, the displayed country of origin information may not be accurate or consistent with manufacturer information. For updated, accurate country of origin data, it is recommended that you rely on product packaging or manufacturer information.
Hardcover, Cengage Learning, 2013, ISBN13 9781285069463, ISBN10 1285069463

About this item

Important Made in USA Origin Disclaimer: For certain items sold by Walmart on Walmart.com, the displayed country of origin information may not be accurate or consistent with manufacturer information. For updated, accurate country of origin data, it is recommended that you rely on product packaging or manufacturer information.

Hardcover, Cengage Learning, 2013, ISBN13 9781285069463, ISBN10 1285069463

Prepare for success in quality management today with this leading text that focuses on the fundamental principles of total quality and emphasizes high-performance management practices, such as those reflected in the Baldrige Criteria. These authors are experienced leaders in the fields of performance management and quality. Look no further for the definitive resource for coverage of ISO 9000 certification, Six Sigma, and the U.S. Malcolm Baldrige National Quality Award standards. A wealth of current examples from leading organizations throughout the world reflects quality as they emphasize the practical aspects of the book's managerial focus and pertinent technical topics. You can efficiently prepare to become an ASQ Certified Quality Manager, as this edition covers most of the Body of Knowledge required for ASQ certification. It's everything you need, now and throughout your career, to ensure quality management success.

Specifications

Number of Pages: 697
Original Languages: English
Author: Evans, James R. ,  Lindsay, William M.
Publisher: Cengage Learning
Publication Date: December, 2012
ISBN-13: 9781285069463
Digital Video Formats: Hardcover
Assembled Product Dimensions (L x W x H): 8.25 x 10.25 x 1.25 IN
ISBN-10: 1285069463
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