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Policies & Plans
See any care plans, options and policies that may be associated with this product.
Walmart Product Care Plans A limited product warranty is included free for most items. With an optional Walmart Care Plan you can enhance the manufacturer's coverage from the date of purchase. Walmart Product Care Plans cover 100% of the cost for repair or replacement, including shipping charges for the exchange.
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Supplier Warranty: All our wooden items are handcrafted, hand assembled, and hand painted. Each one is unique. Slight imperfections may occur and are not manufacturing defects. Each item has been painted with a very durable paint that is both lead and chromate free and safe for children. However, it will not withstand abnormal abuse and with improper use it could chip. Please note that we do not warranty against the use of permanent markers, non-water-based paints, crayons, or washable markers. Some of these items contain permanent color dyes that could damage the surface. Clean the surface using a slightly damp cloth and mild dish washing liquid if necessary. Do not use any cleaning product containing alcohol or ammonia. These will dull the shiny surface of the product. Furniture polish will also work to clean and dust off the surface. We recommend that you test all cleaning materials on the underside of any surface that would not be seen during normal use of the product. If you have questions regarding the maintenance of this product please feel free to call us. This product is warranted solely against manufacturing defects for a period of 90 days from the date of purchase, which warranty runs only to the original user of the product. In the event of a manufacturing defect, the product will be replaced or the purchase price refunded, at the election of the manufacturer. To activate and protect this warranty, preserve evidence of original purchase and carefully inspect the condition of the product prior to and after assembly, looking for missing, degraded, broken, improperly sized or hazardous parts, including parts which can be swallowed by a child, cause a child to choke, or otherwise cause injury. Such parts may include loose screws, exposed nails or sharp edges. Should you observe any defects, do not use the product and immediately notify the manufacturer. Failure to do so shall constitute misuse. Misuse, improper assembly, failure to honor a warning, failure to supervise, inspect or maintain the product, or damage to the product, whether intentional or inadvertent, shall invalidate this warranty. To submit a warranty claim please contact KidKraft customer service at 1-800-933-0771 for instructions on how to provide proof or purchase and how to return the item freight pre-paid.
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