Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

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Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

Format:  Hardcover,

234 pages

Publisher: Amacom Books

Publish Date: Sep 2009

ISBN-13: 9780814414033

ISBN-10: 0814414036

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Book Information

The following content was provided by the publisher.
Foreword by Keith Ferrazzi, author of "Never Eat Alone" and "Who's Got Your Back" The first make-or-break step in persuading anyone to do any thing is getting them to hear you out. Whether the person is a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades. Drawing on his experience as a psychiatrist, business consultant, and coach, and backed by the latest scientific research, author Mark Goulston shares simple but powerful techniques readers can use to really get through to people--whether they're coworkers, friends, strangers, or enemies. "Just Listen" reveals how to: - Make a powerful and positive first impression - Listen effectively - Make even a total stranger--a potential client, perhaps--feel "felt" - Talk an angry or aggressive person away from an instinctual, unproductive reaction and toward a more rational mindset - Achieve buy-in, the linchpin of all persuasion, negotiation, sales, and more Getting through is a fine art but a critical one. With the help of this groundbreaking book readers will be able to turn the "impossible" and "unreachable" people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends.

Specifications

:
Publisher: Amacom Books
Publish Date: Sep 2009
ISBN-13: 9780814414033
ISBN-10: 0814414036
Format: Hardcover
Number of Pages: 234
Shipping Weight (in pounds): 1.16
Product in Inches (L x W x H): 6.25 x 9.25 x 1.0

Chapter outline

Foreword
Acknowledgments
The Secret to Reaching Anyone
Who's Holding YOU Hostage?
A Little Science: How the Brain Goes from "No" to "Yes
The Nine Core Rules for Getting Through to Anyone
Move Yourself from "Oh F#@& to OK
Rewire Yourself to Listen
Make the Other Person Feel "Felt
Be More Interested Than Interesting
Make People Feel Valuable
Help People to Exhale Emotionally and Mentally
Check Your Dissonance at the Door
When All Seems Lost Bare Your Neck
Steer Clear of Toxic People
12 Quick and Easy Ways to Achieve Buy-In and Get Through
The Impossibility Question
The Magic Paradox
The Empathy Jolt
The Reverse Play, Empathy Jolt #2
Do You Really Believe That?
The Power of "Hmmm ..
The Stipulation Gambit
From Transaction to Transformation
Side by Side
Fill in the Blanks
Take It All the Way to "No
The Power Thank You and Power Apology
Putting It All Together: Fast Fixes for Seven Challenging Situations
The Team from Hell
Climbing the Ladder
The Narcissist at the Table
Stranger in Town
The Human Explosion
Getting Through to Yourself
Six Degrees of Separation
Afterword
Index
About the Author
Keynotes/Workshops

Reviews

Review by Library Journal (2009-07-01)

Drawing on his experience as a psychiatrist, business consultant, and FBI hostage-negotiation trainer, Goulston provides brilliant yet doable techniques for getting through to others. His approach boils down to a modernized version of eminent therapist Carl Rogers's client-centered therapy owing to its point that people need to be "felt"; clarifying questions and statements fa ciliate achieving just that. His advice on recognizing and steering clear of toxic people is on target. This book transcends the self-help category by promoting real communication.

(c) Copyright 2010. Library Journals LLC, a wholly owned subsidiary of Media Source, Inc. No redistribution permitted.

Book description

Foreword by Keith Ferrazzi, author of Never Eat Alone and Who’s Got Your Back

The first make-or-break step in persuading anyone to do any thing is getting them to hear you out. Whether the person is a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can’t break through emotional barricades.

Drawing on his experience as a psychiatrist, business con sultant, and coach, and backed by the latest scientific research, author Mark Goulston shares simple but powerful techniques readers can use to really get through to people—whether they’re coworkers, friends, strangers, or enemies. Just Listen reveals how to:

• Make a powerful and positive first impression

• Listen effectively

• Make even a total stranger—a potential client, perhaps—feel “felt”

• Talk an angry or aggressive person away from an instinctual, unproductive reaction and toward a more rational mindset

• Achieve buy-in, the linchpin of all persuasion, negotiation, sales, and more

Getting through is a fine art but a critical one. With the help of this groundbreaking book readers will be able to turn the “impossible” and “unreachable” people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends.

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