About this item
Foreword by Keith Ferrazzi, author of Never Eat Alone and Whos Got Your Back
The first make-or-break step in persuading anyone to do any thing is getting them to hear you out. Whether the person is a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you cant break through emotional barricades.
Drawing on his experience as a psychiatrist, business con sultant, and coach, and backed by the latest scientific research, author Mark Goulston shares simple but powerful techniques readers can use to really get through to peoplewhether theyre coworkers, friends, strangers, or enemies. Just Listen reveals how to:
Make a powerful and positive first impression
Make even a total strangera potential client, perhapsfeel felt
Talk an angry or aggressive person away from an instinctual, unproductive reaction and toward a more rational mindset
Achieve buy-in, the linchpin of all persuasion, negotiation, sales, and more
Getting through is a fine art but a critical one. With the help of this groundbreaking book readers will be able to turn the impossible and unreachable people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends.
|Contributed by:||Ferrazzi, Keith|
|Publish Date:||Sep 15, 2009|
|Number of Pages:||256|
|Shipping Weight (in pounds):||1.16|
|Product in Inches (L x W x H):||9.3 x 6.1 x 2.7|
Be the first to review this item. Share your rating and review so that other customers can decide if this is the right item for them.
Ask a question
If you would like to share feedback with us about pricing, delivery or other customer service issues, please contact customer service directly.
Walmart does not sponsor, recommend or endorse any third party product or service, or any customer ideas or advice.
Questions will be checked against our question guidelines and posted within five to seven business days.