Hoover Platinum Multi-Cyclonic Bagless Canister, S3865

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By: Hoover
Walmart #: 001500100
Hoover Platinum Multi-Cyclonic Bagless Canister, S3865
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About this item

Important Made in USA Origin Disclaimer: For certain items sold by Walmart on Walmart.com, the displayed country of origin information may not be accurate or consistent with manufacturer information. For updated, accurate country of origin data, it is recommended that you rely on product packaging or manufacturer information.

Everyday clean up is effortless with the Hoover Platinum Multi Cyclonic Canister that features a multi-stage, sealed cyclonic HEPA filter to trap maximum dust and pollen as small as 0.3 microns. It employs Hoover's patented WindTunnel Technology for spotless cleaning. A detachable telescopic wand and a variety of on-board tools make it the only vacuum you'll need for floor-to-ceiling clean. The four-position carpet height and nozzle adjustment with easy foot pedal control makes it easy to clean carpets at different heights and all types of floors. This WindTunnel vacuum cleaner features a seven-foot hose to clean hard-to-reach areas. For more convenience, the power button, suction control, and brush roll on/off switch are located on the handle. You know when to empty the dirt bin with the 'Bottom Release Dirt Cup' that shows the level of dirt.

About this item

Important Made in USA Origin Disclaimer: For certain items sold by Walmart on Walmart.com, the displayed country of origin information may not be accurate or consistent with manufacturer information. For updated, accurate country of origin data, it is recommended that you rely on product packaging or manufacturer information.

Everyday clean up is effortless with the Hoover Platinum Multi Cyclonic Canister that features a multi-stage, sealed cyclonic HEPA filter to trap maximum dust and pollen as small as 0.3 microns. It employs Hoover's patented WindTunnel Technology for spotless cleaning. A detachable telescopic wand and a variety of on-board tools make it the only vacuum you'll need for floor-to-ceiling clean. The four-position carpet height and nozzle adjustment with easy foot pedal control makes it easy to clean carpets at different heights and all types of floors. This WindTunnel vacuum cleaner features a seven-foot hose to clean hard-to-reach areas. For more convenience, the power button, suction control, and brush roll on/off switch are located on the handle. You know when to empty the dirt bin with the 'Bottom Release Dirt Cup' that shows the level of dirt.

This versatile multi cyclonic vacuum cleaner includes a 25-foot cord with automatic rewind and five additional on-board tools to make cleaning a breeze.

Hoover Platinum Multi - Cyclonic Bagless Canister, S3865:

  • Multi-Stage Cyclonic and Sealed HEPA Filtration System
  • Rinseable HEPA filter traps 99.97% of dust and pollens down to 0.3 microns
  • Hoover's patented WindTunnel technology removes embedded dirt that other cleaners leave behind
  • Power button, suction control and brush-roll on/off switch located conveniently in handle. Easy foot pedal control adjusts nozzle to accommodate different carpet heights and floor types.
  • Electrified Hose with Swivel Neck Power Nozzle lets you move from hard floor to carpet and around corners and furniture legs with ease
  • Cord Rewind with 25 foot cord. Gently tap the pedal to neatly store the cord inside
  • Bottom Release Dirt Cup lets you see what you've picked up and when it's time to empty it out
  • No Scuff Bumper protects furniture when you can't be as careful as you'd like
  • 7 foot hose makes it easy to clean hard-to-reach areas
  • 4 Position Carpet Height Adjustment allows you to adjust as needed to clean all flooring types
    • 5 Additional On-Board Tools:
      • Air-Powered Hand Tool puts hard to reach cleaning in the palm of your hand
      • Telescoping Wand extends reach of the hose
      • Crevice Tool helps clean nooks and crannies
      • Upholstery/Dusting Brush helps get furniture clean
      • Hard Floor Brush for quick cleanup of hard floors without power nozzle
    • 12 amp motor
    • Weighs 27 pounds
    • Hoover Best In Class limited 6-year warranty


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    Specifications

    Power Output Watts: N/A
    Power: Electrical
    Primary Color: Black
    Multi Pack Indicator: No
    Model No.: S3865
    Shipping Weight (in pounds): 34.0
    Product in Inches (L x W x H): 18.0 x 12.0 x 16.0
    Walmart No.: 1500100
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    Customer Reviews

    Customer Reviews | 44 reviews | 3.6 out of 5

    3.5 stars

    44 reviews | 3.6 out of 5

    3.5 stars

    44 reviews | 3.6 out of 5

    64%
    Would recommend to a friend
    5 stars
    21
    4 stars
    7
    3 stars
    2
    2 stars
    4
    1 stars
    10
    1-15 of 42 total reviews
    64%
    Would recommend to a friend

    Age

    Gender

    Plastic nipples break easy
    6/10/2012

    Customer review by SantaKlaus

    2.0 stars 6/10/2012 by SantaKlaus
    by SantaKlaus

    We bought a Hoover platinum bagless vacuum S3865, which performs reasonably well. It's quiet and easy to move around. We were warned about quality issues and very long warranty repair times with Hoover, but because of good write-ups, we decided to buy it. Sure enough, after about 6 months or so, the plastic nipple on the hose grip wand broke off and the handle would not stay in the telescopic wand anymore. So we took it to the local Hoover warranty shop and they told us it would be 6 weeks before getting it back. Finally when we got it back, we now have a metal nipple on the handle. Then sure enough, the plastic nipple on the bottom of the telescopic wand broke and the floor tool did not stay on anymore. Since we had a spare metal nipple, we fixed it with some effort and now it works again. WHY DO THEY PUT PLASTIC NIPPLES ON PIECES THAT GET CONSTANTLY ATTACHED AND DETACHED ??? This is why Hoover gets a bad reputation. They save on quality for a few cents and cause a lot of frustration.

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    SantaKlaus
    Atlantic Beach! FL
    Would recommend to a friend? No
    Age:45 - 54
    Ownership:11 - 12 months
    Gender:Male
    Usage:Every few days
    Good Idea....but
    3/13/2011

    Customer review by lastrider

    3.0 stars 3/13/2011 by lastrider
    by lastrider

    Pros: reasonably quiet, good air flow, maneuverable carpet attachment, easy to change attachments. Cons: prone towards defects per this and other reviews (see below), crevice tool is very small, dusting tool has plastic bristles that feel cheap and scratchy, there is no place for on-board storage of the hard floor attachment, and it is heavy. The vacuum arrived in a timely fashion from Walmart.com. Unfortunately, the handle mounted agitator on-off switch did not work right out of the box. This appears to be a common complaint I have read in other reviews; believe it. Seems hard to believe the quality control is so bad that a fundamentally important switch is not tested before shipment. I returned it to my local Walmart store where it was graciously accepted as a defective product. I recommend Walmart, but would give this product a year or two to clean out the supply line before trying it again.

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    lastrider
    Satellite Beach, FL
    Would recommend to a friend? No
    Age:55 - 64
    Ownership:1 week or less
    Gender:Male
    Usage:Once per week
    Defective Product by Hoover - Don't Buy
    12/11/2010

    Customer review by Love2Shop03

    1.0 stars 12/11/2010 by Love2Shop03
    by Love2Shop03

    If I could give this vacuum 0 Stars, that's really what I would have given it!! All I can say is Buyer Beware! I bought this vacuum (which was expensive!!) thinking I was going to get a quality vacuum. It comes with a 6-year manufacturer warranty, so I thought that there wouldn't be any issues for at least 6-years, because that seems to be how warranties are, right? WRONG!!! I had this vacuum for 1 day, and the power on/off button & powerhead on/off button failed. For some reason, the buttons wouldn't turn off at the handset -- they just stayed lit up. And no, I did not abuse this machine in any way. I emptied the cannister several times during vacuuming thru my house. Here's how it went: I spent about 30 minutes on my downstairs and then let the unit rest (so I could rest); and then went to do the upstairs about 20 minutes later. After running the vacuum for about 5 minutes, I couldn't operate the handset control buttons (on/off and powerhead). So I unpluged the unit from the outlet and then plugged it back in and the control buttons wouldn't work at all (now they wouldn't even light up). After doing a little research on this (which I should have done more of to begin with), I found out that other people had the same issue. Some had it from when they just put the vacuum together and tried to use it for the first time. Others had it happen within the first month or two. So my recommendation to you is DON'T BUY THIS ITEM! I wouldn't be surprised if Hoover ends up doing a recall on this piece of junk (which I'm putting nicely). In an attempt to find out how long I would be without a vacuum, I called the closest Hoover warranty service center (which was about 24 miles away). The shop guy told me that they are no longer a service center for Hoover, and apologized. He asked me what kind of vacuum I had and I told him it was the Hoover Platinum Cyclonic Bagless Canister and he said that I unfortunately purchased a "nightmare vacuum". He went on to tell me that Hoover is horrible to deal with on warranty repairs. He said that many times the repair parts are on back order and sometimes customers are without their vacuums for weeks. That's when I knew what I had to do - RETURN IT!!! Thankfully, Wal-Mart has a great return policy -- they get 5 STARS for that!! So I just returned it today, and I'm happy to say that it's going back to Hoover as a Defective Product! Anyway, I just bought the Dyson DC23. I just used it and it's AWESOME!! It has incredible suction and I am soooo much happier now! My goal in giving this review is that other customers don't spend their hard earned money on a defective product. If you are still considering purchasing it, just be sure to do lots of research on it so that you will see that I'm not the only one that experienced this type of problem.

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    Love2Shop03
    California
    Would recommend to a friend? No
    Age:45 - 54
    Ownership:1 week or less
    Gender:Female
    Wont turn on...Should have bought a DYSON
    9/1/2010

    Customer review by JohnnyInVa

    1.0 stars 9/1/2010 by JohnnyInVa
    by JohnnyInVa

    So after reading all the rave reviews about Hoover I am a little irrated as I received this item today. Once I took out of the box i was excited to see how nice this thing looked. As soon as I put all the items together and I made sure to follow all the directions. I went to push the power on and the vacuum cut on for aprox 1 minute. After that, the unit shut off. It was weird. It was like it was low on battery power or something. So I opened the manual and reviewed the item and services area (terrible that you have to look at this page as you just received this). So I reset it, waited the 30 minutes you name it and it wont come on. So I am sending this thing back and i will call Hoover tomorrow to see what I need to do. this is a hassle though as i paid for the shipping and even purchased the shampoo rug cleaner so I hope they are able to commit to their 6 year warranty. I like Hoover however this was ridiculous.

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    JohnnyInVa
    Northern VA
    Would recommend to a friend? No
    Age:25 - 34
    Ownership:1 week or less
    Gender:Male
    Usage:Never
    Powerful but Heavy
    3/23/2012

    Customer review by Robmaj

    4.0 stars 3/23/2012 by Robmaj
    by Robmaj

    This vacuum is incredibly powerful. After vacuuming with an Electrolux canister, the Hoover sucked up a huge amount of dust. The canister empties easily and you can see how full it is. It is so powerful, it can take significant effort to use it on some rugs. It is also a lot heavier than expected so you should see it and lift it in the store before you buy it. We bought it on-line. Overall, it is a great vacuum if you really want to get all of the dust and loose fibers out of your carpeting and rugs.

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    Robmaj
    Sarasota, Florida
    Would recommend to a friend? Yes
    Age:65 or older
    Ownership:2 - 7 weeks
    Gender:Male
    Usage:Every few days
    Great vacuum
    8/16/2010

    Customer review by kdac

    5.0 stars 8/16/2010 by kdac
    by kdac

    I was very hesitant about buying this vacuum because of the price. But i'm oh so glad i did. It does everything is says it will do and more. I clean floors, rugs, furniture. Its picks up dirt, dog hair, you name it it does it. Love this new toy, makes my life easier.

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    kdac
    Ruston, LA
    Would recommend to a friend? Yes
    Age:35 - 44
    Ownership:2 - 7 weeks
    Gender:Female
    Usage:Every day
    Vaccum with some sort of Electrical Problems
    3/30/2013

    Customer review by FromKatyTexas

    1.0 stars 3/30/2013 by FromKatyTexas
    by FromKatyTexas

    We have a lot of great expectations on this unit but they were not fulfilled, we are very dissapointed. This unit worked around a couple of minutes (just doing the test) and then suddelny the unit has automatically stopped . The manual was checked, and on this is indicated that a thermal heat protection sensor always is controlling the unit. If the thermal sensor is activated your should turn off the unit, the electrical cord must be unplugged, and finally you should wait at least 30 minutes to re start the unit. We waited more than 30 minutes and the unit was energized again (the light indicator was activited), however the unit never has never started again (Vaccum electrical motor never starts again, but indicators working properly, also power nozzle motor working properly). We have returned the unit next day after the pick up day, and we have started to look for a more reliable Caccum Cleaner. 5 points to Walmart for the return Policy.

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    FromKatyTexas
    Katy, Tx
    Would recommend to a friend? No
    Age:35 - 44
    Ownership:1 week or less
    Gender:Male
    Usage:Once per week
    Works great 6 yr warranty & half the cost of Dyson
    4/11/2013

    Customer review by Stormnut40

    4.0 stars 4/11/2013 by Stormnut40
    by Stormnut40

    Had to use Wal-mart's Site-to-Store to get this vacuum shipped from Tampa, FL to Port Huron, MI but, it was well worth the wait. I was able to set it up right out of the box and it works perfectly. I am so glad to have a bagless vacuum now! The suction on this unit is amazing... when using the power-head you can feel it propelling itself forward. And, with 2 dogs and a cat, this unit gets the pet hair up with ease. My favorite feature is having the power button on the end of the hose nozzle. There is also a button to turn the power-head on & off when cleaning bare floors. The only reason I give this 4 and not 5 stars, is that it does NOT come with the 16" crevice tool that is shown in one of the pictures. You can purchase it on Amazon or Ebay though. This vacuum is also not as loud as others I've owned. It also comes with a SIX year limited warranty. Why pay double for a Dyson when this works just as good, if not better!

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    Stormnut40
    Port Huron, MI
    Would recommend to a friend? Yes
    Age:35 - 44
    Ownership:1 week or less
    Gender:Male
    Usage:Every day
    8/30/2013

    Customer review by F150Driver93

    5.0 stars 8/30/2013 by F150Driver93
    by F150Driver93
    Walmart associate

    Last week I ordered a Hoover WindTunnel Platinum Cyclonic bagless canister (model S3865) - it arrived today, and I must say, I am thoroughly impressed with the machine. Off the bat, I found that the machine is heavy, and reasonably solid in it's construction. The WindTunnel Power Nozzle drives itself across the carpet, and the swivel neck makes getting into nooks and crannies really really easy. I found the onboard crevice tool & dusting brush got in the way being mounted on the pistol grip, and overall were a low spot (I wound up taking them off and putting them on a shelf with the TURBO tool and bare floor tool). I did find the PN height adjustment intriguing, I can't tell if its electric adjustment from the floor head or manual when you tap the height adjustment button. In a strange twist, the machine has a vibrant blue light that illuminates on the canister itself when it is plugged in, but you must use the pistol grip handle to turn the machine on. The machine is quiet - and when you turn it on it's a soft start, gradually revving up to full power, and the same when you kick the Power Nozzle on. The bright LED headlight on the neck that swivels with the cleaning head is also very bright and very effective. All in all, I feel that the machine represents a strong value and a quality product.

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    F150Driver93
    Northwest Arkansas
    Would recommend to a friend? Yes
    Age:18 - 24
    Ownership:1 week or less
    Gender:Male
    Usage:Every few days
    Walmart associate
    high quality product
    3/18/2011

    Customer review by bud123

    5.0 stars 3/18/2011 by bud123
    by bud123

    the product works well on rugs and bare floor. it's bagless so continuing expenses are reduced and it's easy to see when the dirt needs dumping. if this product has weaknesses i've missed them.

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    bud123
    staunton, va
    Would recommend to a friend? Yes
    Age:65 or older
    Ownership:2 - 7 weeks
    Gender:Male
    Usage:Every few days
    LOVE LOVE LOVE
    12/27/2012

    Customer review by Flo

    5.0 stars 12/27/2012 by Flo
    by Flo

    I am thrilled with the vacuum itself as well as the whole order proceedure. Very nice people to deal with, and even got a discount AND FREE DELIVERY to Canada. Could not get much better than that. I went to the consumer report to find the best recommended vacuum and it was HOOVER!! I bought this vac site unseen, and when it arrived 5 days later.. (including Christmas), I was totally thrilled with everything about it.. the suction is amazing, but the best thing to me was the extented wand for vacuuming.. I am tall and NEVER found a vac that extented this far.. I have nothing bad to say about the whole experience. I thank HOOVER for the great service as well as the great vacuum.. I only hope if anything goes wrong with it, (which I doubt), that I will continue to get the same excellent service.. thank you again.. signed, one happy Canadian customer..

    Flo
    Canada
    Would recommend to a friend? Yes
    ready to trade to a bagless kenmore
    10/18/2011

    Customer review by illberich

    3.0 stars 10/18/2011 by illberich
    by illberich

    i prefer a canister over an upright for floors, furniture,drapes, ect., but an upright for carpet. my kenmore bagless upright quit after only 2 years. i needed a vacuum with an extended warrany without paying extra for it. the hoover model s3865 has a 6 year warranty. great for hardwood floors, but doesn't have the suction for carpet. does not have an upholstery brush wand is only 6inches long verses 12 floor tool has to fit in groove a certain way or it will fall off power button can accidently be turned off can not completely clean canister(can use swiffter wand but will not reach corners) but the NUMBER ONE COMPLAINT is that it does not have the suction power for carpets. if i did not already have money invested, i would go back to the kenmore direct drive progressive bagless upright and buy an extended warranty.

    illberich
    pendleton, in
    Would recommend to a friend? No
    Good Value
    10/16/2012

    Customer review by Reba8

    4.0 stars 10/16/2012 by Reba8
    by Reba8

    I bought this to replace my Hoover upright that I've had for 6+ years. The upright still has plenty of power but I needed a canister for all the hard surfaces in my new house. I painstakingly searched for a new vacuum, mainly higher end (Dyson, Meile, Kirby and new to vacuums, LG) truth is this had more to offer and cheaper!! I've had it now for 4 weeks and use it at least 3 times a week, I have a cat, dog, husband and most importantly a very active 15month old. It has great suction, even edge cleaning. It is pretty quiet and easy to empty/clean. It is a little heavier than most and cumbersome to store but definitely worth it overall if you can see past its size.

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    Reba8
    MA
    Would recommend to a friend? Yes
    Ownership:2 - 7 weeks
    Usage:Every few days
    (((( AWESOME MACHINE)))
    2/7/2013

    Customer review by Sherrie

    4.0 stars 2/7/2013 by Sherrie
    by Sherrie

    I needed a GREAT vacuum for dog hair and bird feathers and pet dander! This machine performed superbly in those areas. This is my 1st canister type vacuum and it takes some getting used to, but I found the suction to be excellent,handling of the machine is a bit "awkward"..It is superbly quiet and I was able to vacuum under beds,cabinets,tables.desks..etc with great ease! I love the look of this cleaner as well. The dirt cup could be bigger in my opinion but then that would also make the machine bigger, it held up amazingly well when full and did NOT lose any power or suction when the cup is full as you find in so many other bagless machines.The dirt cup is awkward to hold while emptying it and wiping it out and I find the handle to install the attachments on is quite difficult to loosen from the wand. The pet hair tool worked amazingly well on the sofa, it didn't stop spinning like most of them do when little pressure is applied, So overall, after only using it once ( I just got it delivered about 2 hours ago) I find it EXCEEDS my expectations..I have been a loyal Hoover consumer for decades and I am glad I "stuck" with Hoover, they NEVER seem to disappoint me!! GREAT JOB on this MACHINE Hoover!!!

    Sherrie
    Gaston, South Carolina
    Would recommend to a friend? Yes
    Worst vacuum cleaner EVER
    4/16/2013

    Customer review by venitha

    1.0 stars 4/16/2013 by venitha
    by venitha

    I got this model for FREE when my previous Hoover was recalled, and I still feel like I got ripped off. Worst vacuum cleaner EVER! Every single time my husband or I use this thing, we find ourselves discussing at length how much we absolutely hate hate hate it. The retractable cord has never worked, refusing to lock when the cord is out and instead constantly in retract mode, pulling with enough force to unplug the #@$! thing. And the part where the wand attaches to the vacuum part comes apart several times every time I use it. It's fairly easy to cram all the wires back in and jam it all together really hard so it latches, but after 6 months of this, the wires running through this part are frayed and torn. Definitely a fire hazard.

    Comment from Ian - 4/16/2013

    Hi venitha, We're sorry for your inconveniences. That does not sound like Hoover quality. We would suggest that you take your canister vac to the nearest Authorized Hoover Dealer as soon as you can so that we can take care of this. Thanks so much. http://hoover.com/locator/

    venitha
    Ft Collins, CO
    Would recommend to a friend? No
    Gender:Female
    1-15 of 42 total reviews See all
    1-15 of 42 reviews

    Customer Reviews | 44 reviews | 3.6 out of 5

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    Product warranty:  6 years See details

    Supplier Warranty: Your HOOVER appliance is warranted in normal household use, in accordance with the Owner's Manual against original defects in material and workmanship for a period of one full year from date of purchase. This warranty provides, at no cost to you, all labor and parts to place this appliance in correct operating condition during the warranty period. This warranty applies when the appliance is purchased in the United States including its territories and possesions, or in Canada or from a U. S. Military Exchange. Appliances purchased elsewhere are covered by a limited one year warranty which covers the cost of parts only. This warranty does not apply if the appliance is used in a commercial or rental application. Warranty service can only be obtained by presenting the appliance to one of the following authorized warranty service outlets. Proof of purchase will be required before service is rendered. 1. Hoover Factory Service Centers 2. Hoover Authorized Warranty Service Dealers (Depots) For an automated referral of authorized service outlets in the USA phone 1-800-944-9200 or visit the Hoover Company on-line at www.hoover.com This warranty does not cover pick up, delivery, or house calls; however, if you mail your appliance to a Hoover Factory Service Center for warranty service, transportation will be paid one way. While this warranty gives you specific legal rights you may also have other rights which vary from state to state. If furthur assistance is needed, or if there are questions concerning this warranty or the availability of warranty service outlets, write or phone the Consumer Response Center, The Hoover Company, 101 East Maple Street, North Canton, OH 44720. Phone 1-330-499-9499. In Canada, contact Hoover Canada, Burlington, Ontario L7R4A8, 1-800-263-6376.
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