GreatCall 5Star Responder Wireless Personal Security Device

4.5 stars
By: Greatcall
Walmart #: 550023011
FREE shipping available on $50 + orders
If your order totals $50 or more and you select Value shipping, this item and any other qualifying items ship for free!
FREE pickup
Care plan (optional):
Sold by
Showing options for 20146
Data unavailable
Data unavailable
Data unavailable
Data unavailable
Showing options for 20146
  • Compact and discrete
  • Attaches to keychains, purses, and backpacks
  • Press button for help
  • About this item

    It can happen in an instant. You get separated from your child. Your Dad doesn't feel right — but he's not sure he should call 9-1-1. Or you simply feel uneasy walking to your car at night. Now there's personal security help at the touch of a button. This compact, GPS-enabled 5Star Responder can prepare you and your loved ones for any unsafe or uncertain situation. Simply push the Call Button anytime you need help, and you'll be immediately connected to a Certified 5Star Agent. The personal security responder conveniently attaches to your keychain, purse or backpack wherever you go. All 5Star Agents are equipped to handle a wide variety of personal security situations, and are available 24-hours a day.

    GreatCall 5Star Responder Wireless Personal Security Device:

    Immediate connection to Certified 5Star Agents:

      Get help anytime, anywhere with 100% U.S.-based agents. The personal security agents are certified by the National Academies of Emergency Dispatch and are trained in CPR and other emergency protocols.

    Enhanced location tracking with GPS technology:
      Agents use GPS technology and advanced location training to help determine your location.

    Access to 9-1-1
      Hold the personal security responder button for five seconds to bypass 5Star and connect directly with 9-1-1.

    Reliable Nationwide Coverage:
      5Star is powered by one of the nation's largest, most reliable wireless networks.

    Affordable & Easy-to-use:
      Push one button to operate. Just $14.99 per month with no contracts or cancellation fees. The GreatCall 5Star Responder Wireless Personal Security Device offers the first month free for Walmart customers.

    Reliable Nationwide Coverage:
      5Star works nationwide and provides you with immediate access to help anytime, anywhere wireless coverage is available - it's one of the nation's largest and most reliable networks.

    Your Personal Profile:
      Your personal security device is packed with comprehensive personal details including emergency contacts, doctors and medical conditions. It helps enable 5Star Agents to assist you quickly and safely in an urgent situation.

    Free LiveNurse :
      5Star Agents can connect you to live, registered nurses anytime, day or night. This award-winning service provides health advice from experienced nurses in English or Spanish with no appointment necessary.

      The personal security responder features single-button operation with a powerful speakerphone and simple voice commands and light signals.

      5Star Agents can provide translation support for personal security assistance in over 100 languages.

      Compact, lightweight design easily clips to your purse, backpack or attaches to your keychain.


    Battery Type: Lithium Ion
    Multi Pack Indicator: No
    Model No.: N5STAR-00
    Shipping Weight (in pounds): 1.0
    Product in Inches (L x W x H): 2.9 x 1.6 x 0.6
    Assembled in Country of Origin: Imported
    Origin of Components: Imported
    Walmart No.: 550023011

    Customer reviews

    Customer Reviews | 192 reviews | 4.3 out of 5

    4.5 stars

    192 reviews | 4.3 out of 5

    5 stars
    4 stars
    3 stars
    2 stars
    1 stars
    Would recommend to a friend



    Now feel extremely secure

    Customer review by Mensch

    5.0 stars by Mensch

    I'm sorry I didn't know about this wonderful product sooner. I wear it on a chain around my neck without noticing it's there. Sleep with it on. It can instantly help if anything bad happens to me or someone nearby. I bought another one for my mother-in-law and I have recommended it to my co-workers. Set up was easy. recharging unit a breeze. Works anywhere I go. Lastly, I'm not writing this for the company, I'm writing it for those who might be hesitant. It could be the most valuable purchase of your life.

    Was this review helpful? (345) (27)
    Thank you! You have successfully submitted feedback for this review.
    East Orange, NJ
    Would recommend to a friend? Yes
    Ownership:2 - 7 weeks
    Age:65 or older
    Usage:Every day
    Prepared for Emergency

    Customer review by carolight

    5.0 stars by carolight

    Since this is a brand new item, I can't attest to durability or how well the item works when used; BUT it's a much better value than a home medical alert system, and has the additional benefit of being able to go with me wherever I go. Its cost (purchase and monthly service fees) and portability were the defining factors for my purchase. The peace of mind my family can have now on my behalf is worth the small investment cost. I hope never have to use it! Setup was easy, the booklets are easy to understand, and the directions easy to follow.

    Was this review helpful? (400) (41)
    Thank you! You have successfully submitted feedback for this review.
    Southern US
    Would recommend to a friend? Yes
    Ownership:2 - 7 weeks
    Age:55 - 64
    Usage:Every day
    No home land line required, works almost anywhere

    Customer review by SSLovesPark

    5.0 stars by SSLovesPark

    First purchased the well-advertised medical alert system, but it was not compatible with my Mom's home phone service. Researched other options and found the GreatCall 5Star Responder. Wish I had seen this first! It beats the other system several ways - 1) it works anywhere there is Verizon wireless service, where the other one only works within a specific range of your home. 2) It doesn't require phone service at all (cell or land line). This device runs on the Verizon network and your small monthly fee to GreatCall covers the service. 3) When connected to 5Star Responder's call center you converse over the device much like using a cell phone on speaker, rather than speaking through a box connected to your home phone, which may be hundreds of feet away. Recharges much like a cell phone, with a USB charger. The charge lasts nearly a week. You can send a "test call" online anytime you wish. Only negative I see is that it's not waterproof, but all the other great things make up for that. Highly recommend.

    Was this review helpful? (208) (30)
    Thank you! You have successfully submitted feedback for this review.
    Loves Park, IL
    Would recommend to a friend? Yes
    Ownership:2 - 3 months
    Age:55 - 64
    1-3 of 170 total reviews See all

    Customer Q&A

    Have questions? Get answers from experts and customers who own this product.

    Ask a question

    If you would like to share feedback with us about pricing, delivery or other customer service issues, please contact customer service directly.

    Q&A tips and guidelines

    Q&A Exchange Guidelines

    When writing your question or answer, please follow these guidelines:

    • Do: Make sure your question is directly related to the product
    • Do: Be specific and provide as many details as possible
    • Do: Include the model number (if applicable)
    • Do: Write your question in English
    • Do Not: Include personal information (such as your full name)
    • All submitted questions and answers are subject to the terms set forth in our Terms and Conditions

    We reserve the right not to post your question or answer if it contains any of the following:

    • Any information not related to the actual merchandise or topic
    • Obscenities, discriminatory language or other language not suitable for a public forum
    • Advertisements or “spam” content
    • Email addresses, physical addresses or other forms of contact information
    • Critical or spiteful comments on other questions or answers posted on the page or their authors
    • Any imagery that demonstrates incorrect use of the merchandise
    • Anything that Walmart deems to be inappropriate, at Walmart's discretion

    Provide as many details as possible, including the model number (if applicable).

    Remember: Don’t include personal information (such as your full name).

    Preview Question

    Walmart does not sponsor, recommend or endorse any third party product or service, or any customer ideas or advice.

    Thank you.

    Questions will be checked against our question guidelines and posted within five to seven business days.

    What if for example someone is lost or taken, and doesnt push the button either because they forget or are confused. Can another family member locate them through this service? Can I call greatcall and say I need to know where they are or can the police do so?
    by an anonymous customer 2/2/2012
    • If you set up your 5Star account online it offers location service. It doesn't cost anything extra. After doing so, you can sign in online and see where the device (and your family member) is.
      by SSLovesPark1/19/2015
      Was this answer helpful? (4) (0)
    • If you are registered as a contact and given authorization by the owner -- you can either call Star log onto a computer and use the GPS feature to track.
      by TheSanfordBear1/19/2015
      Was this answer helpful? (3) (0)
    • when you register the device, you add emergency contacts. They can go online and search for you anytime they want. It narrows your location to roughly 100 feet of where the device is
      by Buckeye531/19/2015
      Was this answer helpful? (6) (0)
    • YES! I've done this on myself to test it! You can setup access to "" and immediately "command" the location at anytime OR call GreatCall customer care, and they'll locate the responder for you!
      by tuffstuff5041/19/2015
      Was this answer helpful? (3) (0)
    • You have to push the button. However, you can give family members access to the account and using the "locater" feature. Check out their website for details. There is also a "notes" feature on the account website where the user can list where they're going and what conditions they anticipate to be involved in. Again, the user must give family members access to the account page and this information. It's really easy. Just look at their website.
      by carolight1/19/2015
      Was this answer helpful? (2) (0)
    • The 5Star Locator Service allows you to manage personal safety by inviting friends and family to go online and securely locate the user on a map, wherever they are with the 5Star Responder. You can also use the Locator Service to find the location of the Responder if it is lost or misplaced.
      by GreatcallSupport1/19/2015
      Was this answer helpful? (4) (0)
    1-3 of 387 questions See all

    Policies & Plans

    Gifting plans

    Gift options are not available for this item.

    Pricing policy

    About our prices
    We strive to provide you with the lowest prices possible on as well as in our stores. However, sometimes a price online does not match the price in a store.'s prices may be either higher or lower than local store prices. Prices may also vary between stores. Our local stores do not honor pricing or competitor advertisements from outside of a store's local trade territory.

    Product Recommendations

    Your recently viewed items

    Clear this list